Excellent service, as I arrived without an appointment with a tyre pressure warning light on. I was given info about what they would need to do to check what the problem was. I knew I need two new ty... Ver más
La empresa ha respondido
Localización
Cambiar localización88 Kingstown Broadway, Carlisle, CA3 0HA Carlisle, Cumbria, GB
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Consulta las opiniones de los clientes
Booking really easy over the Internet,booked for 08.30 had to wait around ten minutes due to other customers waiting but overall great service hassle free lovely people to deal with,only waited hour,... Ver más
La empresa ha respondido
Efficient service, tyres were in stock to be fitted and there wasn't too long to wait. The wheel balancing was accurate, not everyone manages this first time. A minor point was that the VAT invo... Ver más
Second time coming here, Great service from start to finish. The team were friendly, knowledgeable, and got my tyres sorted quickly at a fair price. Everything was explained clearly, and the work was... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de neumáticos
- Tienda de frenos
- Tienda de baterías para automóviles
- Estación de inspección de automóviles
- Servicio de automóvil
- Servicio de alineación de ruedas
Sobre Protyre Autocare - Carlisle Broadway
Escrito por la empresa
Escrito por la empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Información de contacto
88 Kingstown Broadway, Carlisle, CA3 0HA, Carlisle, Cumbria, Reino Unido
- 01228 529656
4,6
Excelente
2 mil opiniones
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Respuesta de Protyre Autocare - Carlisle Broadway
Hello Mr Harrison,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle Broadway centre.
We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Took care changing tyres
Took care changing tyres, no marks to alloys - Very happy, thanks!
1 de agosto de 2026
Respuesta de Protyre Autocare - Carlisle Broadway
Hello James,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had to get AA as wheel nuts not tight
Had to get AA as wheel nuts not tight. Very fortunate to have pulled in when I did. Gates have kept me informed and looking into how this has happened as wheel is damaged and further part is needed. Hoping its all sorted tomorrow.
Gates ordered new wheel, replaced brakes and discs as precaution at my convenience. Kept informed throughout. Will be back for MOT.
3 de agosto de 2026
Respuesta de Protyre Autocare - Carlisle Broadway
Dear Graham,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Car brought to the door
Booked and paid online, tyres fitted and car brought to the door.
29 de julio de 2026
Respuesta de Protyre Autocare - Carlisle Broadway
Hello Richard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Carlisle Broadway
Hello Joanne,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The communication with Craig was much…
The communication with Craig was much appreciated . I felt he did his absolute best . Despite my vehicle failing it’s MOT and costing more that I hoped he kept me informed and I was still able to get my car back on same day . Thank you
29 de julio de 2026
Respuesta de Protyre Autocare - Carlisle Broadway
Hello Ann,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Lovely staff
I've been to Gates Tyres a couple of times for my car both times they were great the staff seem like a good bunch and very reasonable. The receptionist said they would charge the original price for my tyres as they didn't have the ones I got last time in stock which was very considerate. I really valued their service and will be going back for sure!
27 de julio de 2026
Respuesta de Protyre Autocare - Carlisle Broadway
Hello,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers. We are delighted to hear that you are happy with the service you received from the team at Carlisle.
Best regards,
Eddie
Customer Care - Protyre
Friendly staff and although my booking…
Friendly staff and although my booking was late starting, the job was done quickly.
27 de julio de 2026
Respuesta de Protyre Autocare - Carlisle Broadway
Hello Edward,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Always get excellent service and very…
Always get excellent service and very knowledgeable staff
27 de julio de 2026
Respuesta de Protyre Autocare - Carlisle Broadway
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Carlisle Broadway
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
My car needs tyres next £180 each they’ve no chance
I phoned for motorcycle tyres having a Honda Goldwing trike.On taking it in to have 2tyres fitted £160 I was told they couldn’t touch it they didn’t know how they would jack it up I told them how I did it( no thank you),they didn’t have anyone who could ride it into the workshop I told them I would ( no thanks I wasn’t allowed)I should then have said ok I’ll ride to the entrance and they could take the wheels off there and take inside to fit new tyres but I didn’t silly me so I said I’ll take it home take the wheels off and bring them back in the car.Got home said never mind and went elsewhere gain to me tyres cheaper loss for Gates £160 and future custom.Health and Safety at work at it’s best I had the same problem in Emergency Services before I Retired.mike graham.
23 de julio de 2026
Opinión espontánea
Respuesta de Protyre Autocare - Carlisle Broadway
Dear Michael Graham,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Great service
Booking really easy over the Internet,booked for 08.30 had to wait around ten minutes due to other customers waiting but overall great service hassle free lovely people to deal with,only waited hour,have bought from these guys before and will continue to use them and have and will highly recommend
22 de julio de 2026
Respuesta de Protyre Autocare - Carlisle Broadway
Hello Karen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient service by Gates tyres…
Very efficient service by Gates tyres at Kingstown Broadway.
22 de julio de 2026
Was looking for fitted on the day but…
Was looking for fitted on the day but couldn't find suitable there anywhere had to wait a couple of days price was good they look great and service was excellent quoted one hour and delivered right on time
Would definitely use again
22 de julio de 2026
Respuesta de Protyre Autocare - Carlisle Broadway
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle Broadway branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Much improved since my last visit.
15 de julio de 2026
Respuesta de Protyre Autocare - Carlisle Broadway
Hello Gina,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Efficient service
Efficient service, tyres were in stock to be fitted and there wasn't too long to wait.
The wheel balancing was accurate, not everyone manages this first time.
A minor point was that the VAT invoice didn't exactly match the online card payment amount being a few pence out in both the total and VAT amounts
13 de julio de 2026
Great team at Gates Tyres!
The team at Gates Tyres as always were great in replacing my 4 x tyres. Good comms and met the appointment time as well. All done in under an hour! Many thanks!
A+++++
13 de julio de 2026
Respuesta de Protyre Autocare - Carlisle Broadway
Hello Mark,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Carlisle Broadway
Hello Alexander,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Carlisle Broadway
Hello Thomas,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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