Protyre Autocare - Gloucester Woodrow Way Opiniones 

881
TrustScore: 5 sobre 5

4,8

1 Woodrow Way, Bristol Road, GL2 5DX Gloucester, Gloucestershire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Booked gold service for 8.30 am start, service engineer promptly reported to me that the service had been completed and gave a list of recomended repairs required, he also had checked the parts and l... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amended review ###Protyre immediately reached out to me and apologised and explained and so I will be returning in the further. ## Came to protyre for first time as they were doing a MOT deal... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was a walk in needing tracking done after hitting a pot hole. I was met pleasantly, the work was done quickly and the report was easy to understand. All in all a very good experience.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve used these guys a few times over the past year or two, can’t fault them to be fair. When things have not gone to plan they have been very quick to rectify the issue, eg my aircon system would no... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Sobre Protyre Autocare - Gloucester Woodrow Way

Escrito por la empresa

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • 1 Woodrow Way, Bristol Road, GL2 5DX, Gloucester, Gloucestershire, Reino Unido

  • 01452 526594

4,8

Excelente

TrustScore: 5 sobre 5

881 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(881)

33.750 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Good price but more openness needed.

Good price and was able to get a discount online for my MOT. However I do have a couple of concerns. The waiting room has a poster up saying "We will never undertake unnecessary work - ever!" My car failed its MOT on a ball joint that had too much play. The garage more or less insisted though that both ball joints should be replaced, not just the faulty one. I questioned this but they still said they would recommend both be replaced so I agreed but not sure this was really necessary. Their quote for repairs also included a high price for 2 new back tyres. When I question this, they said both tyres were still legal but were on the advisory list. I said I would have monitor them and get them replaced when they needed to be replaced so they reduced their quote by around £200. Turns out neither of them will need replacing for a good few months yet. Also there are branded and budget tyres available at various prices but they garage made no mention of this at all - the customer needs to be presented with the options so they can make an informed choice. Sounds like they were actually trying to undertake unnecessary work to me.

12 de agosto de 2025
Opinión espontánea
Logotipo de Protyre Autocare - Gloucester Woodrow Way

Respuesta de Protyre Autocare - Gloucester Woodrow Way

Dear Andrew Gregory,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 4 estrellas sobre 5

Good timely experience overall but could be better

Good timely experience overall. However, I was quoted for 2 new tyres when the tyres were an advisory not an mot fail. I was also only given 1 high price for these but there was branded and budget tyres so the various options need to be provided so the customer can decide for themselves. Also the car failed on 1 ball joint but the garage more or less insisted on replacing both of them which was unnecessary. There is a sign up in the waiting room saying that they never undertake unnecessary work ever. Well here's 2 examples of trying to do just that.

18 de agosto de 2025
Valorada con 5 estrellas sobre 5

My requirements were listened to.

My requirements were listened to.
I was advised as to the cost ,which was explained.
I am 86 years old ,not too clever with cars,and
had my mind put at rest when not bombarded with
"clever care talk"
My continued custom is assured, thank you.

11 de agosto de 2025
Logotipo de Protyre Autocare - Gloucester Woodrow Way

Respuesta de Protyre Autocare - Gloucester Woodrow Way

Hello Antony,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

All of the tyres were at different over…

All of the tyres were at different over inflated pressures, causing the tyre pressure warning to be triggered the next day on the M5. I was charged for wheel alignment but nothing was changed. The car almost fell off the Jack's when all 4 wheels were removed at the same time. The staff all thought this was a big joke. Avoid this place, they're a bunch of idiotic clowns!

4 de agosto de 2025
Logotipo de Protyre Autocare - Gloucester Woodrow Way

Respuesta de Protyre Autocare - Gloucester Woodrow Way

Dear Mike Murray,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Everyone was really helpful

23 de julio de 2025
Logotipo de Protyre Autocare - Gloucester Woodrow Way

Respuesta de Protyre Autocare - Gloucester Woodrow Way

Hello Chris,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Took a fiat 500 in for a mot and it cos… Reply from Protyre Autocare 4 hours ago Dear Mr Stewart, Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your


Did a review recently regarding a Fiat 500 it was a bit harsh and to be fair the manager spoke to me via a phone call (John) and his explanation seemed fair and up front and and I am more than satisfied to go forward with the repair

he has offered me

14 de julio de 2025
Logotipo de Protyre Autocare - Gloucester Woodrow Way

Respuesta de Protyre Autocare - Gloucester Woodrow Way

Dear Mr Stewart,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

What's not to like?

Transparency, great deals and friendly service!

16 de junio de 2025
Logotipo de Protyre Autocare - Gloucester Woodrow Way

Respuesta de Protyre Autocare - Gloucester Woodrow Way

Dear Customer,
We appreciate you sharing your positive experience you have had at our Gloucester Woodrow Way branch, We're so glad you were happy with our transparent, friendly service and great deals. We will look forward to seeing you again in the future.
Kind regards
Kayliegh
Customer care - Protyre

Valorada con 5 estrellas sobre 5

Quick service

Quick service, good price

27 de junio de 2025
Logotipo de Protyre Autocare - Gloucester Woodrow Way

Respuesta de Protyre Autocare - Gloucester Woodrow Way

Hello Brian,

We appreciate your positive feedback, We are so glad to hear that you had a great experience and found the service quick and prices good!

Best regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Speedy service good price and very…

Speedy service good price and very helpful

25 de junio de 2025
Logotipo de Protyre Autocare - Gloucester Woodrow Way

Respuesta de Protyre Autocare - Gloucester Woodrow Way

Hello Mr Pitt,

We appreciate you sharing your positive experience! We're happy to hear that you found our service speedy, our prices good, and our team helpful.

Best regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Excellent every time

Always fast and efficient, can always rely on honest and reliable outcome .very straightforward to deal with and great location, have used many times with various vehicles and will continue to do so. Pricing always good due to various online offers .

25 de junio de 2025

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