Great service went for a a/c check up, staff was very welcoming and helpul from start to end. Will definitely be coming back. Best experience i’ve had in a while from all the garages that I have been,... Ver más
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Unit 5, Trade City, Maylands Avenue, HP2 7EB Hemel Hempstead, Hertfordshire, GB
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Great service went for a a/c check up, staff was very welcoming and helpul from start to end. Will definitely be coming back. Best experience i’ve had in a while from all the garages that I have been,... Ver más
La empresa ha respondido
Everyone at this garage is really helpful and always help with anything I need. I popped in one Saturday as I had a flat tyre and despite them being due to close in 30 minutes they still took the time... Ver más
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I took my van to Protyre for an Aircon regassed after purchasing a discounted voucher from Groupon. The staff were polite and friendly. I was offered an appointment within a few hours of contacting th... Ver más
La empresa ha respondido
Easy to book online, but marketing send chase emails based on outdated data - offered me 20% off a day after I'd booked my MOT. Standard of MOT seems very variable a "clean pass" last year got 5 advis... Ver más
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Escrito por la empresa
Escrito por la empresa
Unit 5, Trade City, Maylands Avenue, HP2 7EB, Hemel Hempstead, Hertfordshire, Reino Unido
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Easy to book. Price on website was the same on the day. Did thr job.
The work is of a very high quality and is trustworthy and the customer service is excellent.
When I arrived informed me that they were running late for a booked mot.ie say it how it is, then you know where you stand,as apposed to not saying anything.
Efficient, friendly yet professional service for a really competitive price.
Friendly staff from taking the booking
On the original call
Friendly greeting on arrival
Refreshments available
Job was completed on time and reasonably priced
Will use again
I was received very professionally and even though I was slightly late for my appointment and therefore willing to rebook, my service was undertaken anyway as planned and the reason for bringing my car in has been fully resolved without further concern. I was also courteously advised of a couple of issues likely to need attention in the future but without any pressure to book additional services.
Second time used their service and it was not great. First they made MOT twice, failing it first time because of the tire. Tire was ordered together with MOT using their online services. Why they didn't fit it first is unclear. Second, report paper for "silver service" work was not complete. No thickness of disc break measurements, no tyre depth, just electronically entered tick boxes.
Thirdly, was waiting alot

Respuesta de Protyre Autocare - Hemel Hempstead
Had an MOT at 2:30. they didnt call to let me know the outcome. I tried to call multiple times with no answer. not sure if this is standard practise. but I've always had someone call to let me know wether its passed or not. It failed. luckily it was only due to a few faulty lights so was able to do it quickly before shutting. but had it of been something bigger, they wouldnt of had time to do anything about it and id be car-less. MOT was booked for 2:30 so there was plenty of time to call me about it. And I previously told them i would pick up at 5. This isnt a major issue was just slightly annoying. Also the guy behind the counter was miserable. tried to chat and was quite cheery but got ignored with any conversation I tried.
Friendly efficient staff on a bank holiday. Good price. Free tea, coffee and Bovril while you wait.
Helpful staff and good service e - l would use them again
The technician involved does a splendid job.
Needed air con re gassed.booked in next day and now it’s working great.Hemel Hempstead branch has always given great service.
I had my car serviced here, and now after the service, my car is so responsive. The engine is good, and the brakes are a lot better than before. All thanks to the team at Protyre Autocare in Hemel Hempstead. Great job!
Had a set time and they acted promptly on my arrival.
No fuss and all ok
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