I’ve used Protyre for a couple of years now and they have been excellent. Great with communication, honest with everything and great customer service throughout. Special mention to James which has bee... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 5 Lister Hill, Horsforth, LS18 5AZ Leeds, West Yorkshire, GB
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Consulta las opiniones de los clientes
We have used Protyre before, as the guys are always very helpful. Good advice on what was needed to be done to the car, with everything finished on time.
La empresa ha respondido
I have been using Protyre Horsforth for years and I always received great customer service, extremely friendly staff and good price. Matt is very caring person to customer needs and try to deliver bes... Ver más
La empresa ha respondido
A cannot praise James and Kai at Horsforth Protyre more highly for their customer service today. After my disabled husband got a flat tyre on Friday at 5.05 they spent some time trying to fit us in fo... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de neumáticos
- Tienda de frenos
- Tienda de baterías para automóviles
- Estación de inspección de automóviles
- Servicio de automóvil
- Servicio de alineación de ruedas
Sobre Protyre Autocare - Leeds Horsforth
Escrito por la empresa
Escrito por la empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Información de contacto
Unit 5 Lister Hill, Horsforth, LS18 5AZ, Leeds, West Yorkshire, Reino Unido
- 0113 281 8881
4,8
Excelente
1 mil opiniones
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Always good service from the guys at…
Always good service from the guys at Horsforth Protyre.
Great job and a good price too.
Thanks again.
19 de agosto de 2026
James and all the team are brilliant
James and all the team are brilliant, friendly efficient and extremely helpful
17 de agosto de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Bernard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Leeds branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always fast and efficient service but…
Always fast and efficient service but mystified as to why I had to pay £4.50 environmental charge for a puncture repair!
I didn't get an explanation for the environmental charge.
30 de julio de 2026
Opinión espontánea
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Eamonn,
We would like to thank you for sharing your feedback regarding the service you received at our Leeds branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reliable and helpful service
We have used Protyre before, as the guys are always very helpful. Good advice on what was needed to be done to the car, with everything finished on time.
10 de agosto de 2026
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Ian,
We would like to thank you for sharing your feedback regarding the service you received at our Leeds branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The work was carried out efficiently…
The work was carried out efficiently according to the appointment time. A leaky wheel rim was corrected as it was causing a slow puncture.
5 de agosto de 2026
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Peter,
We would like to thank you for sharing your feedback regarding the service you received at our Leeds branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Really helpful staff (Matt) and a very…
Really helpful staff (Matt) and a very rapid service
5 de agosto de 2026
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Leonard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Leeds branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Matt and James were very professional…
Matt and James were very professional and quick to sort my tyres at Horsforth, Leeds
5 de agosto de 2026
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Chris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from both Matt and James.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt efficient service and friendly…
Prompt efficient service and friendly knowledgeable staff
3 de agosto de 2026
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Alan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Leeds branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Lisa,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Leeds branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I’ve used Protyre for a couple of years…
I’ve used Protyre for a couple of years now and they have been excellent. Great with communication, honest with everything and great customer service throughout. Special mention to James which has been a top man and amazing to deal with.
27 de julio de 2026
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Jay,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Leeds branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Dishonorable and disrespectful!
I have been a repeat customer of Protyre for many years now, from several sets of car tyres, batteries, services, air con regases, and never had an issue until a month ago.
I booked to have 2 new premium tyres fitted over the phone with James, whom I presume to be branch manager. When doing so I asked whether there were currently any offers on and once he had checked said that unfortunately there were not currently any offers on as I had chosen the all weather tyres. I made the booking, ready to get the tyres fitted on the Friday, and moved meetings round to accomodate this. Friday came and I got a call just before the booking saying there had been a mix up, the tyres didnt arrive, could I make Saturday. I said no problem and cancelled an appointment on Sat morning instead as I needed to get these asap.
Saturday came, I got the tyres fitted and all was good.
Two days later I got a marketting email from Protyre stating 15% off any 2 Pirrelli tyres, and on clicking on the offer I found that mine were included. I then did some digging and found that this offer had been live for a month, so was definately valid when I asked if there were any offers on?!
So I called James, to which first was met with partial understanding and that he would go away and find out how to sort the refund (£75!) and then call me back. No call back for over a week so I chased him, finally catching up with him, only to be met with hard pushback that I would not be getting any refund due to the offer not being visible on his screen at the time?? Not a valid reason at all! I then persisted and was told a whole host of other reasons, including that I had already apparently had a discount ordering over the phone, getting the online price?! Why would there be any difference between the 2? And if I was told that, I would have just done this order online.
I told James to escalate this as I was not happy and get back to me asap, of which again I have heard nothing!! So I am clearly not getting a refund, however at least I can warn everyone else about this shocking experience!! Fancy arguing about £75, when the fault clearly lies with them. Especially given how reasonable I was for their fault with the tyres not turning up and having to re-arrange my appointment, and my calendar?!
Appalling and dishonourable! I will not be returning to Protyre
UPDATE: Having been contact a month ago following my original complaint, I am STILL waiting to hear back from Protyre. I chased but was ignored. This is over a £75 refund owed to me?! DO NOT DEAL WITH THIS COMPANY!!
20 de junio de 2026
Opinión espontánea
Respuesta de Protyre Autocare - Leeds Horsforth
Dear John Bolton,
Thank you for taking the time to provide this update.
Please accept our apologies for the delay in response from the Area Manager. We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns.
Kindest Regards,
Georgia
Customer Care - Protyre
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Eamonn,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Leeds branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Barbara,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Leeds branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Despite being part of a large chain
Despite being part of a large chain, the Horsforth branch are a trusted and reliable local garage.
20 de julio de 2026
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Doug,
We would like to thank you for sharing your feedback regarding the service you received at our Leeds branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Regas of air-con
Good service for a good price that took exactly as long as they said it would.
20 de mayo de 2026
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Leeds branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient service and competitive…
Very efficient service and competitive price. Also friendly and helpful staff.
15 de julio de 2026
Respuesta de Protyre Autocare - Leeds Horsforth
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Leeds branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic service
Very pleasant personnel and the work is always done to a great standard.
17 de julio de 2026
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Demetrio,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Leeds branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
It was easy to book my car in and on…
It was easy to book my car in and on the day my mot and service was done with no problems ,when finished they rang me to say it was ready for collection ifound the whole process very good.
10 de julio de 2026
Respuesta de Protyre Autocare - Leeds Horsforth
Hello Mr Scollen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Leeds branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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