Protyre Autocare - Macclesfield Opiniones 

404
TrustScore: 4.5 sobre 5

4,7

Great King Street 19-29, SK11 6PL Macclesfield, England, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The staff are always helpful and efficient. They don't leave customers standing around. The only thing I'm a little bit disappointed about is the price. But i do understand that everything has gone... Ver más

Valorada con 5 estrellas sobre 5

I went online to book an Aircon re-gas as they had a very competitive offer on. Unfortunately the offer finished the day before. After contacting the garage they honoured the deal and got me in straig... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Booked my car appointment on-line. Dropped it off at designated time, it was taken immediately for re-charge of air con. Phoned me within forty minutes to confirm job done. Super efficient as far as I... Ver más

Valorada con 5 estrellas sobre 5

Great customer service, can do attitude. Brought in 4 loose wheels, 4 loose winter tyres and 4 loose TMPS valves. My winter tyres alternate set of wheels was ready to leave the workshop within an hour... Ver más


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Great King Street 19-29, SK11 6PL, Macclesfield, England, Reino Unido

  • 01625 885430

4,7

Excelente

TrustScore: 4.5 sobre 5

404 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(404)

34.155 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

I went with one problem on one tyre

I went with one problem on one tyre, they checked all tyres for me and sorted all issues.

23 de octubre de 2024
Logotipo de Protyre Autocare - Macclesfield

Respuesta de Protyre Autocare - Macclesfield

Dear Customer,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 3 estrellas sobre 5

Booked an appointment in advance for…

Booked an appointment in advance for 1pm turned up told to leave the car and come back at 2pm car not finished until 2.30pm what's the point of booking in advance?

21 de agosto de 2024
Logotipo de Protyre Autocare - Macclesfield

Respuesta de Protyre Autocare - Macclesfield

Dear Mr Hitchener,

We sincerely apologise for any inconvenience you may have experienced. We truly value your feedback.

We want to assure you that your concerns have been brought to the attention of our Area Manager. They will reach out to you as soon as possible to discuss further.

Once again, we apologise for any frustration this may have caused.

Best regards,
Phoebie
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Had two new front tyres fitted

Had two new front tyres fitted, was asked if I wanted the tracking doing, I told the fitter that the old tyres didn't have uneven ware but if they checked it and found it needed doing then go ahead and do it. I left the car with them as they said it would probably be an hour and a quarter before it was ready, on returning to pick my car up I was told they had not yet done the tracking but it would only be another ten minutes, I said this was ok, ten minutes later the fitter returned,
said he had checked the car and the tracking was out, I gave the go ahead and he did the job. After leaving the garage the car didn't seem right as the steering wheel was to the left of center and when I let go of the wheel the car veered off to the right, I returned the car the next day. When I started to explain the problem the fitter stopped me and finished the sentence for me telling me that the majority of the cars that they had tracked in the last two weeks had all been returned with the same problem and then offered to retrack the car, I agreed to this only to find this only made the problem worse, I asked for a refund only to be told I would have to call back the following day when the manager was there. I returned the next day, saw the manager who said I should not of been told this, I suggested that maybe their equipment was faulty, he said not, offered to retrack the car which I turned down, I was then given a refund, took the car to another garage had the car tracked without any problems

31 de julio de 2024
Logotipo de Protyre Autocare - Macclesfield

Respuesta de Protyre Autocare - Macclesfield

Dear Ian Stewart,

Thank you for bringing this to our attention. 

We want to assure you that your concerns have been brought to the attention of the Area Manager. They will investigate the matter at the centre and reach out to you as soon as possible.

Kind regards,
Phoebie
Customer Care - Protyre

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