Protyre Autocare - Middlesbrough Opiniones 

903
TrustScore: 4.5 sobre 5

4,6

14 Cannon Park Road, Middlesbrough, TS1 5JP Middlesbrough, Teeside, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A relative recommended we try Protyre at Cannon Park, Mbro and I'm pleased we did. My granddaughter's Alto needed an MOT but failed on a brake pipe. I hadn't realised a repair could be carried out t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Despite unforeseen technical problems with one of the ramps the Protyre team at Cannon Park still managed to get my MOT done and ready on time Great service again from this branch. Going to get my Air... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great customer service and a really good price on tyres and brake fluid change. Even emailed me when their phones were down to let me know my car was ready to collect. Had availability the following d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A very pleasant experience. Very friendly staff from the receptionist to the mechanics. Matty Brown carried out the MOT. He explained the advisories to me answering my questions. A comfortable waiting... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • 14 Cannon Park Road, Middlesbrough, TS1 5JP, Middlesbrough, Teeside, Reino Unido

  • 01642 248100

4,6

Excelente

TrustScore: 4.5 sobre 5

903 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(903)

35.460 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Took my car to a test station who…

Took my car to a test station who informed me it wasn't a fail offenceI got them to do the work for me , never go to Protyre again.

29 de abril de 2026
Logotipo de Protyre Autocare - Middlesbrough

Respuesta de Protyre Autocare - Middlesbrough

Dear Mr McKibbin, 

Thank you for your feedback , We are sorry to hear that your recent visit to our Middlesbrough branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Taken for MOT which failed

Taken for MOT which failed - tried to charge £450 for brake pads, discs and windscreen wipers- told too expensive, then reduced to 400 - found a recommended garage to complete work for 180 - informed protyre I was going to pick up my car and got hard sell saying I could pay over 4 payments etc etc.
Went to pick up my car to be told work had been undertaken with the manager claiming to have misunderstood- got upset so he put the price down to 325 still didn’t have money so refused to give me my car back. This is a very brief analysis of what happened with protyre and I have complained although heard nothing yet !!! Think they saw a single female who they thought could be easily manipulated- so wrong !
I am editing this review as despite Protyre responding and asking me to email them with my concerns, I would like to inform I had already wrote a full letter of complaint and emailed this a week ago - I have since sent 2 further emails, again without response- it appears that even the customer relations team do not have the decency to acknowledge receipt of my complaint, let alone attempt to right the wrongs.
If I do not have any correspondence in the next day or 2 I will not hesitate to contact the motor ombudsman.

1 de abril de 2026
Opinión espontánea
Logotipo de Protyre Autocare - Middlesbrough

Respuesta de Protyre Autocare - Middlesbrough

Dear Lisa Finn,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

The staff were really helpful and…

The staff were really helpful and thorough when I asked to have my coolant gas recharged for my AC.
There was also a deal on at Protyre which helped me decide to use them .
Secondly I asked them to check a slow puncture on my car and they found an internal rim which was not sealing. They repaired it there and then for a reasonable price also.
I will definitely use them again thanks to Steve and the gang.
Mr G Smith

22 de abril de 2026
Valorada con 5 estrellas sobre 5

This is the 2nd time of using yourself…

This is the 2nd time of using yourself 1st time 4new tyres had no issues done within time scale and friendly staff couldn’t fault anything 2nd time service and a mot took car in a couple of hours later got a call saying it could not get done as ther was a electrical fault and was asked if I wanted a refund or a rebook took it back a couple of days later and the young lady completed the service and mot and passed it what a lovely lady she did everything for me great service thank you

13 de abril de 2026
Valorada con 5 estrellas sobre 5

Excellent service...

I told them what tyres to fit on which wheels and to put the spare tyre into the boot. Because I didnt have a 5th wheel I asked if they knew of 1 for sale, They did and I drove 50 miles to get it. So I now have a spare wheel and tyre. The manager is the Man.

8 de abril de 2026
Valorada con 5 estrellas sobre 5

Received first class service from Steve…

Received first class service from Steve and his team at Cannon Park branch, Middlesbrough. Toilets, coffee machine and cleanliness all first rate. Came in for 1 tyre didnt realise 3 needed doing. They went the extra mile and did all 3! Thank you very much

2 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unable to complete the work yet still…

Unable to complete the work yet still charge customers. Had in for tyres and wheel alignment, unable to get steering straight had to take to another branch and steering still off. If you can’t do the job you should charge the customer.

30 de marzo de 2026
Logotipo de Protyre Autocare - Middlesbrough

Respuesta de Protyre Autocare - Middlesbrough

Dear Mr Matthee,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

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