Protyre Autocare - Middlewich Opiniones 

1315
TrustScore: 4.5 sobre 5

4,6

5 Brooks lane, Middlewich, CW10 0JH Middlewich, Cheshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The most amazing honest and reliable service. We broke down on the motorway and this was the closest place. When we arrived they did everything they could do to help but unfortunately didn't have our... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very kind and friendly, got my car in for a battery replacement and got it done quickly and efficiently! Thank you, brilliant job!

Valorada con 4 estrellas sobre 5

Easy booking online and plenty of appointments to suit my needs. Arrived 5 mins before appointment and car was taken in immediately. Alignment was completed in 10 mins, but was simplified by the fact... Ver más

Valorada con 5 estrellas sobre 5

Booked my car in for its MOT and the guys at Protyre in Middlewich were nothing but helpful and accommodating. Really appreciate people who make an effort with customers. This will now be the MO... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • 5 Brooks lane, Middlewich, CW10 0JH, Middlewich, Cheshire, Reino Unido

  • 01606 834069

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1315)

35.548 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service as usual

Great service as usual. Kept me informed, and did a top job. Also gave free advice which can be acted upon. Reasonable prices, and will always try to find you the best deal. Great team of lads who really know their craft.

28 de mayo de 2025
Valorada con 2 estrellas sobre 5

Time is money

Booked an appointment for half 8 online said please be prompt.
So I turned up early shame they didn’t turn up till 10 to 9
No apologies
Work wise it’s was fine but again waiting around for them to open up was annoying

21 de mayo de 2025
Logotipo de Protyre Autocare - Middlewich

Respuesta de Protyre Autocare - Middlewich

Dear Jon,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 3 estrellas sobre 5

Good tyres at a good price

Good tyres at a good price, competently fitted by staff who give the impression they would rather not having customers hanging around. Looking about me as I waited, they have almost achieved this objective. The customer sits in a scruffy waiting room, the fitter sat in my car with the aircon on for 10 or 15 minutes doing something on his slate.

19 de mayo de 2025
Logotipo de Protyre Autocare - Middlewich

Respuesta de Protyre Autocare - Middlewich

Dear Jay,

Thank you for taking the time to share your feedback in regards to your recent visit to our Middlewich branch.

We have notified the Area Manager of your comments who will look into this at the centre and will make contact with you in due course to discuss your experience further with you.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

The staff were brilliant

The staff were brilliant. My wheels had just been refurbished. They were concerned the paint was not fully dry and suggested I bring them back a few days later. The fitting tome was rearranged with no fuss. Wheels with tyres not look great.

25 de abril de 2025
Valorada con 1 estrellas sobre 5

I felt ripped off

You broke hand brake cable after car had passed mot then charged me 100pound to fix it not happy cable was loose not broken

12 de abril de 2025
Logotipo de Protyre Autocare - Middlewich

Respuesta de Protyre Autocare - Middlewich

Dear Michael,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Middlewich branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 2 estrellas sobre 5

The car wasn't ready for three hours…

The car wasn't ready for three hours after the time that was agreed

21 de abril de 2025
Logotipo de Protyre Autocare - Middlewich

Respuesta de Protyre Autocare - Middlewich

Dear Gordon Granger ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Middlewich branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Fantastic service!

Very professional and worked things out quickly when I forgot what day I was on and almost missed my appointment. They rearranged it for a little later that day and I'm very grateful for that.

14 de abril de 2025
Valorada con 1 estrellas sobre 5

DIFFERENCE IN MANAGERS POLICIES

I was booked in to swap my winter tyres and fit 2 x new tyres that I provided. I had dropped my wheels and tyres off the day before and all was agreed. The next day I was told that only one tyre could be fitted because one didn’t have a tyre sticker! I have to say I have never heard of such an issue. The fitter point blank refused to fit the tyre without a label . Both tyres were Goodyear high performance 20” dated 2023. So no issue. I then spoke to the relief manager who said the same even though the actual manager the day before had booked me in and agreed the price for the work. After some further discussion I eventually left with the work done to my satisfaction.
A lesson to be learnt when training staff - make sure they are all on the same company policy.
Not the experience I was expecting.

4 de abril de 2025
Logotipo de Protyre Autocare - Middlewich

Respuesta de Protyre Autocare - Middlewich

Dear Robert Ollier, 

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Tire pressure sensor repair

I’ve used Protyre now twice to repair faulty tire pressure valves on my Ford focus and once to repair a puncture on an older car. Every time they have been very well priced and able to help me out at pretty short notice. Definitely recommend this business.

18 de marzo de 2025

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