Protyre Autocare - Midsomer Norton Opiniones 

1093
TrustScore: 4.5 sobre 5

4,4

Stones Cross Garage, North Road, BA3 2QB Midsomer Norton, Somerset, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I pre-booked and pre paid for two tyres to be replaced at Protyre in Midsomer Norton last Saturday morning. On arrival the one guy working was clearly already busy, but was an absolute star with cu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Despite being very short staffed and working in extreme heat, the guys were really good tempered and helpful. It took a bit longer than I had hoped- the waiting area is incredibly uncomfortable- but... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered tyres through the protyre website at a good price. Service received at Midsomer Norton fitting centre excellent. The manager (Andy) was efficient and knowledgeable as always and the fitter (no... Ver más

Valorada con 5 estrellas sobre 5

As always, a great service from you guys, repairing our puncture. You managed to squeeze me in, despite appearing to be 'run off your feet busy'. The technician with the goatie beard (been working her... Ver más


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Stones Cross Garage, North Road, BA3 2QB, Midsomer Norton, Somerset, Reino Unido

  • 01761 412234

4,4

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(1093)

33.340 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Sheered bolt and just left it there to…

Sheered bolt and just left it there to blame me for it

25 de agosto de 2025
Logotipo de Protyre Autocare - Midsomer Norton

Respuesta de Protyre Autocare - Midsomer Norton

Dear Mr Meadows,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

very helpful

easy to book, on time, very helpful,

6 de agosto de 2025
Logotipo de Protyre Autocare - Midsomer Norton

Respuesta de Protyre Autocare - Midsomer Norton

Dear Tim,
We're happy to hear that booking was easy, and our team at Midsomer Norton branch was helpful and on time. Thank you for your positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre

Valorada con 1 estrellas sobre 5

What’s the point in having an appointment?

Booked an appointment to have 2 new tyres fitted for 10:30am . I arrived at the garage at 10:20 and reported to reception, I was then told my car would be ready in one hour’s time. I asked why it would take so long seeing I had an appointment, I was told that they had 3 cars booked in for 9:30 and hadn’t finished these jobs. I went back to the garage at 11:20 to see if my car was ready to my disbelief my car was still parked in the same place I parked it and nothing had been done. Not being a happy bunny I complained. My vehicle was then taken into the garage and work began on fitting the 2 new tyres. I eventually left the garage at 11:50, one hour and twenty minutes after my appointment, this a total joke and should not happen if you have booked an appointment.

6 de agosto de 2025
Logotipo de Protyre Autocare - Midsomer Norton

Respuesta de Protyre Autocare - Midsomer Norton

Dear Mr Latchem,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 3 estrellas sobre 5

I’ve booked my tires to be fitted at at…

I’ve booked my tires to be fitted at at a certain time. It took nearly an hour and a half to fit the four tyres at a cost of £600 for a kia. I was asked at the time do I want the tracking done as they do a free test? I said yes and when I went to pay the hand done it so then I had to wait longer.

28 de julio de 2025
Logotipo de Protyre Autocare - Midsomer Norton

Respuesta de Protyre Autocare - Midsomer Norton

Dear Mr Gore ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Midsomer Norton branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Avoid at all costs

Absolute waste of time. Booked my car in, no acknowledgment from staff when arrived only to be told “what was I here for” and my car “better not be in the way”
Waited for 1/2 an hour (despite having my car booked in) just to be ignored by rude staff.
Take your business elsewhere and avoid this place at all costs

26 de julio de 2025
Opinión espontánea
Logotipo de Protyre Autocare - Midsomer Norton

Respuesta de Protyre Autocare - Midsomer Norton

Dear Jake Eastman,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 4 estrellas sobre 5

New front tyres and tracking carried …

New front tyres and tracking carried out.
Although the work was eventually carried out well the service was less than the usual efficient service I have had in the past.
I ordered the tyres on line and turned up at 10:15 for my 10:30 appointment and elected to wait. At 11:50 I was informed that I had ordered the wrong tyres. This apparently was an error on the website. I guess I should have checked. Alternative tyres were accepted and the work was then carried out in 40 minutes. As I had made an appointment I would have expected to be there for an hour, not two! Would otherwise have got five stars.

18 de julio de 2025
Valorada con 5 estrellas sobre 5

Staff were friendly

Staff were friendly, helpful and knowledgeable. Online booking was easy and I would definitely use Protyre again and recommend to friends.

16 de julio de 2025
Logotipo de Protyre Autocare - Midsomer Norton

Respuesta de Protyre Autocare - Midsomer Norton

Hello Julie,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Midsomer Norton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Efficient

Efficient, communicative, polite and generally helpful. I'll definitely use again.

16 de julio de 2025
Logotipo de Protyre Autocare - Midsomer Norton

Respuesta de Protyre Autocare - Midsomer Norton

Hello Denise,

We're happy to hear that our efficient service and helpfulness made your experience so positive! Thank you for your kind words; we appreciate your intention to use our services again.

Best regards,
Eddie
Customer Care - Protyre

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