Protyre Autocare - Rhyl Opiniones 

1295
TrustScore: 4.5 sobre 5

4,6

Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ Rhyl, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Anthony,the Manager was amazing throughout the whole process from start to finish, together with Sam and Ben and Liam the engineers. The service was second to none and would highly recommend for profe... Ver más

Valorada con 5 estrellas sobre 5

Always a great experience, using them the second year in a row and find the service very reliable, so I trust the guys at this garage. Would definitely recommend! Always a fair price as well.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Booked an MOT at Protyre Rhyl. Nice welcome on arrival with friendly and professional staff. Comfortable waiting area with free coffee, highly recommended.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I booked for an MOT. Easy online booking system Friendly and helpful staff Competative price Already recommended to friends and family

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ, Rhyl, Reino Unido

  • 01745 777000

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1295)

35.562 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Friendly, professional, honest, great service

Friendly, helpful, and professional service. They spotted things I wasn’t aware of without the sales pressure, just honest, technically sound advice. And it has made a huge difference, my car has been given a new lease of life. I felt safe and respected, and able to trust the advice and the workmanship. I would not hesitate in going back, such a positive experience all round. Thank you Sam and the team.

2 de abril de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Car failed mot with damaged tyre and 6…

Car failed mot with damaged tyre and 6 advisories. Asked for replacment tyre but could not fit me in as a member of staff was off. Took car to a different mot centre and found tyre not damaged and advisories not needed. Other work required for mot was ok.

30 de marzo de 2026
Logotipo de Protyre Autocare - Rhyl

Respuesta de Protyre Autocare - Rhyl

Dear Peter,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Rhyl branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Noise in regards tyres

Very helpful in the Bodelwyddan branch. The manager went through the different options available to me. Booking was quick and easy, value for money

30 de marzo de 2026
Valorada con 1 estrellas sobre 5

Poor customer service and customers are second best.

When you leave a negative review on this company's web site, which is justified you get a reply please contact us by sending an email address and one our team will contact you? They never do. They put their staff first and customers second. My previous review is in on Trustpilot.

20 de marzo de 2026
Logotipo de Protyre Autocare - Rhyl

Respuesta de Protyre Autocare - Rhyl

Dear Mervyn and Ann Williams,

Thank you for taking the time to provide this update. 

Please accept our apologies for the delay in response from the Area Manager. We can confirm your complaint was raised with Higher Management on the 18/03/26 following your email. 

We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns. 

Kindest Regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Always excellent

I'm never disappointed with the service I get at Rhino. I take both my cars there regularly and trust the staff to take good care of them. I'm more than happy to sometimes pay a little bit extra than other garages because I know the quality is top notch. Thank you so much to everyone at Rhino :)

18 de marzo de 2026
Valorada con 1 estrellas sobre 5

Bad company

This company do not deserve a one star rating after the service and abuse I received? The staff were absolutely disgraceful and like a pack of baited dogs when I questioned the situation regarding my MOT. The manager just backed his staff to a degree that I felt frightened as a customer and I was threatened with the police? The manager which I believe afterwards was not the manager but under manager stated that the hankook tyres fitted to my car were of poor quality as a premium tyre? although hankook give a 6 yrs warranty on these tyres and the ones fitted on my car are under 3 yrs old, but the MOT tester S. T. Taylor-Williams put an advisory on these tyres that were slightly damaged/cracking or perished. I took my car to an independent tyre company and they found no issues with the hankook tyres. Therefore in my opinion I think protyres wanted me to buy 4 new tyres? I will follow this up with hankook and obtain their opinion. Conclusion stay away from Protyres and use another company you will be better off.
Protyres wanted me to reach out to them. I did this with no response from them. In the mean time the manager of the Rhyl branch eventually replied and stated it would take 5 - 10 working days to reply very rude and stated that he does not have to reply on my say so. Also guess what his investigation found in favour of his staff. So as a customer do not challenge their decisions. So I do not know what criteria they use to determine the fault on a tyre it is just visual on the mot tester ability? The manager stated in no uncertain terms he wants pictures of the said tyres to investigate further. Return pictures with him circling the defect which was a joke as anyone can see no issues, but in his opinion his mot tester was in the right. Oh dear stay away from this Rhyl branch?

16 de marzo de 2026
Opinión espontánea
Logotipo de Protyre Autocare - Rhyl

Respuesta de Protyre Autocare - Rhyl

Dear Mervyn Williams ,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

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