We had to try three different tyre options to find the right ones for my car. Protyre's staff at Stockport were helpful, patient and accommodating. James treated the car (which is a classic Porsche)... Ver más
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Localización
Cambiar localizaciónNewbridge Lane, Stockport, SK1 2NX Stockport, Cheshire, GB
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Consulta las opiniones de los clientes
Booked in for puncture repair. Sorted well within time frame. Always helpful with advice and tyre/brakes health check very useful.
Always great customer service from Liam and his team. I've been coming here for years as it's my local garage. Nice helpful staff and reasonably priced work. Can't ask for much more. Happy to recommen... Ver más
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Absolutely brilliant service. The car was serviced and had an MOT. There was a headlight realignment needed but they fixed it without charge. The staff are very helpful and very attentive to any q... Ver más
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Información sobre la empresa
- Tienda de neumáticos
- Tienda de frenos
- Tienda de baterías para automóviles
- Estación de inspección de automóviles
- Servicio de automóvil
- Servicio de alineación de ruedas
Sobre Protyre Autocare - Stockport
Escrito por la empresa
Escrito por la empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Información de contacto
Newbridge Lane, Stockport, SK1 2NX, Stockport, Cheshire, Reino Unido
- 0161 4803867
4,8
Excelente
2 mil opiniones
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Appalling service: Three botched bookings, incorrect tyres, and damaged wheels
My experience with Protyres has been completely unsatisfactory, falling drastically short of basic professional standards. Across three separate appointments, I encountered administrative incompetence, incorrect parts allocation, improper mechanical practices, and direct physical damage to my vehicle's alloy wheels.
Prior to booking, I supplied standard OEM Mercedes TPMS sensors. The staff claimed they couldn't check or code them, even though my vehicle model automatically syncs with these sensors without coding—something the technicians were unaware of. Upon arriving for my first appointment, they could not find my ordered tyres and had to rebook me. Noting they lacked the correct jacking pads for my car, I even purchased and brought them with me for the next visit.
On the second booking, technicians were actively fitting the incorrect tyres to my car. Had I not inspected their work and intervened, I would have been sent away with cheaper, incorrect replacements. Furthermore, I observed their torque wrench was malfunctioning for the sensors, they were using an unsleeved socket that would scratch my wheels, they used an impact gun to remove my locking wheel nuts (which can easily break them), and they gunned the wheel bolts back on with a high risk of cross-threading.
We rescheduled for a third time, with management agreeing to waive the TPMS sensor cost due to the repeated inconvenience. For this visit, I supplied all the necessary tools myself, including a protective-sleeved socket to ensure my scratch-less wheels weren't damaged. While they finally fitted the correct tyres, they severely scratched my alloy wheels while removing the wheel weights, which I only discovered upon returning home. Additionally, the final price was changed from the original booking quote.
While the front-of-house staff member was polite, the technician clearly lacked the proper tools, care, or professionalism. For a company called "Protyres," they were anything not pro. They lack basic equipment to protect customer wheels, ignore manufacturer guidelines, and nearly sent me away with the wrong tyres.
I used to recommend this place to others, but after three botched bookings and damaged wheels that now require professional repainting, I will never be taking my car back here again. If you expect professional care, competence, and protection for your vehicle, definitely look elsewhere!
12 de agosto de 2026
Respuesta de Protyre Autocare - Stockport
Dear Adam Smith,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Recommended
Not quite as quick as normal, must have been very busy, but as usual the work was done very well for a very good price.
7 de agosto de 2026
Excellent service for a puncture…
Excellent service for a puncture repair, reasonably priced as well 👍
12 de agosto de 2026
Respuesta de Protyre Autocare - Stockport
Hello Bob,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockport branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service at Stockport branch
12 de agosto de 2026
Respuesta de Protyre Autocare - Stockport
Hello Pippy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockport branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Stockport
Hello Chris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockport branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Stockport
Hello Nizzer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockport branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Absolutely brilliant service
Absolutely brilliant service. The car was serviced and had an MOT. There was a headlight realignment needed but they fixed it without charge.
The staff are very helpful and very attentive to any queries you have.
Totally recommended, no complaints.
3 de agosto de 2026
Respuesta de Protyre Autocare - Stockport
Hello Robert,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stockport branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Stockport
Hello Alan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockport branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great quick and professional service
1 de agosto de 2026
Respuesta de Protyre Autocare - Stockport
Hello Mr Costello,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockport branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Happy with explanations given re valve…Mercedes tyre fit
Happy with explanations given re valve fittings and speed of tyre fitting when they were obviously very busy.
3 de agosto de 2026
Respuesta de Protyre Autocare - Stockport
Hello Mr McDonald,
We would like to thank you for sharing your feedback regarding the service you received at our Stockport branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
What a great team
What a great team at Protyre Autocare
I've used these guys for regularly over the past 5 years. Their knowledgeable and friendly approach is something I've become accustomed to and they won't charge for anything if it doesn't need it!
29 de julio de 2026
Respuesta de Protyre Autocare - Stockport
Hello Timothy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stockport branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Booked MOT online and was updated on…
Booked MOT online and was updated on the progress, all went fine
27 de julio de 2026
Respuesta de Protyre Autocare - Stockport
Hello Stuart
We appreciate you taking the time to leave us this positive review. It is good to hear that you MOT went smoothly and the in centre team kept you updated throughout. Thank you for your custom!
Best regards,
Eddie
Customer Care - Protyre
Respuesta de Protyre Autocare - Stockport
Hello Mr Arshad,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockport branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Long wait time over 30 minutes late
Long wait time over 30 minutes late. I was disappointed that I was not told what the most likely fault would be on my air conditioning system, but instead I paid £55 to be told my condenser had gone, then to be told it’s a common fault, plus Halford’s only charge £35 to test the air conditioning system, so therefore I’m disappointed they overcharge.
29 de julio de 2026
Respuesta de Protyre Autocare - Stockport
Dear Richard Crossley,
Thank you for notifying us of your concerns regarding the cost.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
The work done mechanically was spot on…
The work done mechanically was spot on didnt think i needed discs but was told i did. The price given changed dramatically from what was originally verbally quoted by the lady in reception, and the rear bumper was scratched upon pick up. I've now sorted myself. Also was being told needed other front tires as tred was too low (changed by yourselves last year) tested in 3 points and getting 4mm minimum so not needed. Always been good until this visit hope this is just a hiccup.
27 de julio de 2026
Respuesta de Protyre Autocare - Stockport
Dear Customer,
Thank you for your feedback . We are sorry to hear that your recent visit to our Stockport branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Great experience.The new receptionist Alyssa is…
The new receptionist Alyssa is excellent.Quick and efficient.Has a great relationship with the work shop and is on the ball.
22 de julio de 2026
Respuesta de Protyre Autocare - Stockport
Hello Mr Turner,
We would like to thank you for sharing your feedback regarding the service you received at our Stockport branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
High quality and prompt service
23 de julio de 2026
Respuesta de Protyre Autocare - Stockport
Hello Mr Cavanagh,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockport branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very courteous staff
Very courteous staff, prompt service, easy to book appointments on line.
27 de julio de 2026
Respuesta de Protyre Autocare - Stockport
Hello Gordon,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockport branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I've been using Pro tyre for over 4…
I've been using Pro tyre for over 4 years now and have always had great service and impartial advise .I have recommended them to many friends and family .Will continue to do so .
22 de julio de 2026
Respuesta de Protyre Autocare - Stockport
Hello Lee,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stockport branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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