The staff were polite, friendly and helpful but the wait for a booked single tyre change was too long. The excuse given was we only have one tyre fitter was not acceptable.
Localización
Cambiar localizaciónHearthcote Road, Swadlincote, DE11 9DS Swadlincote, Derbyshire �, GB
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Consulta las opiniones de los clientes
I was very satisfied with the guys on shop floor. I had a problem with my car and itvwas sorted very quickly and professionally. I would your establishment
La empresa ha respondido
I used a Groupon voucher for aircon regas and the whole process was easy and straightforward. The booking process over the phone was easy, the staff are very friendly and happy to give advice and shar... Ver más
La empresa ha respondido
Easy online booking service , prior to a call on deciding which of two tyre makes to choose . Glad I did knowledge is king I would have chose the wrong one ! Booked two new front /valves & tracking (d... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de neumáticos
- Tienda de frenos
- Tienda de baterías para automóviles
- Estación de inspección de automóviles
- Servicio de automóvil
- Servicio de alineación de ruedas
Sobre Protyre Autocare - Swadlincote
Escrito por la empresa
Escrito por la empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Información de contacto
Hearthcote Road, Swadlincote, DE11 9DS, Swadlincote, Derbyshire �, Reino Unido
- 01283 221288
4,7
Excelente
1 mil opiniones
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The staff were polite
The staff were polite, friendly and helpful but the wait for a booked single tyre change was too long. The excuse given was we only have one tyre fitter was not acceptable.
11 de septiembre de 2026
Very easy to book online and staff…
Very easy to book online and staff helpful and polite on the day.
11 de septiembre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Excellent customer service
Excellent customer service, professional and helpful 👍
7 de septiembre de 2026
Respuesta de Protyre Autocare - Swadlincote
Hello Rudy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I was very satisfied with the guys on…
I was very satisfied with the guys on shop floor. I had a problem with my car and itvwas sorted very quickly and professionally. I would your establishment
7 de septiembre de 2026
Respuesta de Protyre Autocare - Swadlincote
Hello Mr Boam,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote centre.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Best regards,
Eddie
Customer Care - Protyre
Great service everything done on time…
Great service everything done on time no issues
7 de septiembre de 2026
Respuesta de Protyre Autocare - Swadlincote
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Have used Protyre for many years however…
Have used Protyre for many years for various jobs with multiple vehicles. Recently it has felt like the customer service has dropped dramatically and that they are doing you a favour by being there.
I Booked an appointment to have 4 tyres replaced today (Wednesday). I turned up ahead of time to be advised that the tyres hadn’t arrived but could be re ordered and fitted Saturday. I explained I used the vehicle for work and therefore wouldn’t be able to go out to work for two days. Was then given an appointment for 4pm on Friday which still didn’t change anything. There was no attempt to help me. They also didn’t have the courtesy to call me to let me know the tires hadn’t arrived which was a waste of my time. I left called another fitter and they offered me an appointment first thing Thursday morning so I can get back on the road again. Simple solution, I won’t use protyre again…
2 de septiembre de 2026
Opinión espontánea
Respuesta de Protyre Autocare - Swadlincote
Dear Sean Collins,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Ease online booking
Quick and easy to process online booking. 1st class service. Polite and friendly staff.
19 de agosto de 2026
Respuesta de Protyre Autocare - Swadlincote
Hello Jo,
We would like to thank you for sharing your feedback regarding the service you received at our Swadlincote branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Swadlincote
Hello Rob,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our online booking process easy and that our team in centre friendly. We always strive to provide excellent service, and your feedback is greatly appreciated. We hope to see you again soon.
Best regards,
Eddie
Customer Care - Protyre
New tyres
Tyre fitter came and told could not remove a wheel nut told him both wheels came of a week before due to a service carried out, supervisor over heard discussion and went with fitter and he came back having removed it but with damaged nut came out with only 3 nuts on wheel, I had got a new nut at home.
24 de agosto de 2026
Respuesta de Protyre Autocare - Swadlincote
Dear Maurice Upton,
Thank you for bringing this to our attention. We are sorry to hear that this has happened.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Courteous,efficient and friendly…
Courteous,efficient and friendly staff.Work completed on time.Phoned as agreed.Service book stamped.Given all appropriate paperwork.
24 de agosto de 2026
Respuesta de Protyre Autocare - Swadlincote
Hello Tony,
We would like to thank you for sharing your feedback regarding the service you received at our Swadlincote branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
5* treatment from start to finish …
Always a pleasure to pop into protyre and to pass on the Swadlincote branches details , always great service pleasant bunch of lads , top treatment given not just to me but other customers too the gents were polite smiley and have great customer rapport.
19 de agosto de 2026
Respuesta de Protyre Autocare - Swadlincote
Dear Yvonne ward,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at its best for all our customers. We are delighted to hear that you are happy with the great service you received from the team at our Swadlincote branch.
we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Service
I booked my car in for 4 new tyres.
On the day I had booked I was informed that the person who had taken the booking didn't order the tyres so I had to pay an additional £105 for a different make to me it seemed like a con to make me pay for a more expensive tyre.
I had to have them done on that day as I was going down south.
Not a very good service don't think l will use or recommend them
19 de agosto de 2026
Respuesta de Protyre Autocare - Swadlincote
Dear Graham Tilson,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great price
Great price, pleasant customer service. Informed me of any things to keep a check on.
17 de agosto de 2026
Respuesta de Protyre Autocare - Swadlincote
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our Swadlincote branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Swadlincote
Dear Nicola Hanson,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
I used a Groupon voucher for aircon…
I used a Groupon voucher for aircon regas and the whole process was easy and straightforward. The booking process over the phone was easy, the staff are very friendly and happy to give advice and share knowledge. I was told how long the job would take and was updated during the procedure. I am very pleased and highly recommend!! I shall be returning in the future
5 de agosto de 2026
Respuesta de Protyre Autocare - Swadlincote
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great people good service
Great people but struggled to find a part for my insignia. A google search confirmed they are hard to find but I bought one from ebay.
Delivered and fotted next day at a good price for labour only.
3 de agosto de 2026
Car was on ramp at booking time
Car was on ramp at booking time, job done in less than 40 mins
10 de agosto de 2026
Respuesta de Protyre Autocare - Swadlincote
Hello Ben,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Swadlincote
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service and brilliant value for…
Great service and brilliant value for money.
5 de agosto de 2026
Respuesta de Protyre Autocare - Swadlincote
Hello Kevin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Swadlincote
Hello Harold,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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