Very efficient and excellent service. Friendly staff. I've taken my car for MOT with Protyre for the last few years and will continue to go back. It is easy to book online. The MOT is always completed... Ver más
La empresa ha respondido
Localización
Cambiar localización112 Ystrad Road, Fforestfach, SA5 4NE Swansea, Glamorgan, GB
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Consulta las opiniones de los clientes
Fitted 4 ‘new’ tyres to the porsche but one was already 2 years old. Couldn’t do the tracking either as too much work to remove the under trays, which is funny because when I took the discovery earlie... Ver más
La empresa ha respondido
Very prompt time slot fairly fast service due to absolute quality of work done. Open honest and never pressurising to spend more than needed. Always priced well for tyres dependant on quality you choo... Ver más
La empresa ha respondido
They are a reliable firm.They always ring to inform you if there are any delays in completion of the work and give you an approximate time of completion.Staff are always polite ,kind and cheerful .
La empresa ha respondido
Información sobre la empresa
- Tienda de neumáticos
- también en la categoría
- Estación de inspección de automóviles
- Servicio de alineación de ruedas
- Servicio de automóvil
- Tienda de baterías para automóviles
- Tienda de frenos
Sobre Protyre Autocare - Swansea Ystrad Road W R
Escrito por la empresa
Escrito por la empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Información de contacto
112 Ystrad Road, Fforestfach, SA5 4NE, Swansea, Glamorgan, Reino Unido
- 01792 580001
4,6
Excelente
2 mil opiniones
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Friendly receptionist .Carried out the…
Friendly receptionist .Carried out the mot on time
29 de octubre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Hello Stuart,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient and excellent service
Very efficient and excellent service. Friendly staff. I've taken my car for MOT with Protyre for the last few years and will continue to go back. It is easy to book online. The MOT is always completed in the given timeframe and there is a nice seating area. Staff are always helpful when answering my queries. I would recommend. Thank you
4 de noviembre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Hello Penny,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre were brilliant
Protyre were brilliant.
I made a mistake with the booking and they helped me and sorted it quickly.
The staff are all helpful and polite.
22 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Dear Jenny Morris,
We would like to thank you for sharing your feedback regarding your recent experience with us.
We take customer service very seriously and always aim to be as helpful as possible, so we are absolutely delighted to hear that our team at our Swansea Ystrad Road branch was able to quickly resolve the booking issue for you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great communication when an issue…
Great communication when an issue occurred during the mot. Offered a solution to rectify the problem. Great outcome.Friendly staff, would definitely use again. Would definitely recommend. 👍
28 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Hello Keith,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fitted 4 ‘new’ tyres to the porsche but…
Fitted 4 ‘new’ tyres to the porsche but one was already 2 years old. Couldn’t do the tracking either as too much work to remove the under trays, which is funny because when I took the discovery earlier in the year, despite charging me they made an excuse about not being able to adjust the rear as it was too much work… so they do do wheel alignment but only if they can be bothered….
28 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Dear Rob G,
Thank you for your feedback . We are sorry to hear that your recent visit to our Swansea Ystrad Road branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
They are a reliable firm.They always…
They are a reliable firm.They always ring to inform you if there are any delays in completion of the work and give you an approximate time of completion.Staff are always polite ,kind and cheerful .
26 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Hello Patricia,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly and helpful young woman…
Very friendly and helpful young woman on desk. Mechanic kept me informed.
14 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Hello Ms Jenkins,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Such a helpful garage and all the staff…
Such a helpful garage and all the staff are really friendly
26 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Hello Claire,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The garage I tried to use at Swansea
The garage I tried to use at Swansea, firstly cancelled my appointment half an hour before I was scheduled, as I was on my way there,because the machine was broken and told me they would contact me for a future appointment and never did. So I tried to call them and was left on hold for 30 minutes before being hung up on, then tried again the next day, to be on hold again for 45 minutes, when someone actually answered, I was told he had been away on holiday and couldn't have done the job.
1. Machine was broken
2. He had been away so couldn't do the job.
3. Two different excuses, which one was the truth, if any?
4. I had already paid for the work to be done.
5.took an email to their head office to eventually get an answer, that they would look into it.
6. Took nearly a month to get my money back.
Joke of a company that you should stay away from, from start to finish I was made to feel like a hindrance and not like a customer.
Edit.
Why would I want to talk to you or use your company again after your total disregard of me as a customer, I have already tried that and did not get a satisfactory outcome of my concerns and still made this review to let anyone else who might think of using you as a business, to be aware of your incompetence as a nationwide company who should be doing considerably more.
26 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Dear Jason Clay,
Thank you for taking the time to raise your concerns.
We can see from our records that the Area Manager for this branch had reached out to you via email on the 27/05/26 to discuss this with you and offered a resolution. We're sorry if you are not happy with the outcome of your discussions.
Should you wish to discuss further please contact the Area Manager who would be happy to discuss this again with you. If you have lost their contact details and would like to speak with them again please let us know at customerrelations@protyre.co.uk and best way for them to contact you and we will arrange for them to get in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Replacement 3 tyres
only 4 stars because requested tyre on near side front be put on rear not done
21 de octubre de 2026
Took my car in for a service and MOT I…
Took my car in for a service and MOT I was told it'd be two hours which I didn't hold them to as I know it takes longer. Went to work and just kept a listen out for my mobile. My mobile rang three times but no message was left so I had absolutely no idea what was happening. I rang each time I saw a missed call but nobody ever answered. My husband took me in to see what was happening. When we arrived (7 hours after I had left my car) it was still being serviced. Lack of communication in a high tech world is ridiculous. We were told they were six people down and that's why it took so long. This is the third year in a row this has happened so I'm never using them again!! They need to go back to having people answering calls on site or people like meet will get cheesed off and go elsewhere. I have given them three chances and I've had just about enough.
19 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Dear Sarah,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Good prices and service
Good prices, new tyres hot off the mould, convenient and quick service
21 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Hello Alan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent
Very straightforward process to book service and MOT online. When dropping my car off at the appointed time staff were polite and helpful and car was ready in the time given. Excellent service.
25 de septiembre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Hello Jane,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Exceptional standard of service
All the staff are very friendly and helpful. Jamie one of the mechanics in particular patiently explained to me what he needed to do to correct a minor problem with my Nissan Micra's warning lights staying on
9 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The person on the desk could not…
The person on the desk could not honour/match Protyre online prices or discount codes. When I picked up the car they did not have a print out of the wheel alignment.
16 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Dear Steven Clark ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Swansea Ystrad Road branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Staff going that extra mile to sort my…
Staff going that extra mile to sort my exhaust out.
12 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Dear Paul Davies,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers, so we are delighted to hear that you experienced prompt assistance and top-quality care from our team at our Swansea Ystrad Road branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Receptionist very friendly and helpful
Receptionist very friendly and helpful. Tyres fitted and drove away in under and hour. Cannot fault protyre Ystrad Road, Swansea, would definitely recommend.
5 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Swansea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Hello Mr Bowen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
First time here
First time here. Very impressed. Excellent service. Brilliant staff. Very reasonable prices. This will
Be my first port of call in future. Can’t praise them enough.
5 de octubre de 2026
Respuesta de Protyre Autocare - Swansea Ystrad Road W R
Hello Ms Caroline,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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