Protyre Autocare - Wednesfield Opiniones 

1052
TrustScore: 4.5 sobre 5

4,5

March End Road, Wednesfield, WV11 3QZ Wednesfield, West Midlands, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Pleasant and welcoming reception. Appointment made for a new tyre to be fitted. I was given the relevant information about what was available and what was relevant to the mileage I do. Efficient qui... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

prototyre is great company. but some of there branches which they told you service there mechanic had not enough experience and equipment. they just make lame excuses and eat your money. and tell we d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I find the staff always helpful honest and polite no hard sell, my recent MOT had warning for tyres no scare tactics just honest advice month later changed my tyre with a fair price no problem Will... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

went to have a/c unit re-gased but had a few issues after sorting a possible problem, had new pump fitted. after second visit finding out that wasn't the fault, they gave me a refund in full. manageme... Ver más


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • March End Road, Wednesfield, WV11 3QZ, Wednesfield, West Midlands, Reino Unido

  • 01902 863614

4,5

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(1052)

35.519 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Disgusting service messed around for 40…

Disgusting service messed around for 40 minutes while 4 fitters walking around and chatting on the car park said black circle had not told them we were going black circle confirmed and reminded us hard to believe they were not informed never going again

7 de mayo de 2026
Opinión espontánea
Logotipo de Protyre Autocare - Wednesfield

Respuesta de Protyre Autocare - Wednesfield

Dear Steve Barker,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 3 estrellas sobre 5

Service is OK but no complete service…

Service is OK but no complete service report provided as before.

20 de abril de 2026
Logotipo de Protyre Autocare - Wednesfield

Respuesta de Protyre Autocare - Wednesfield

Dear Mr Wong,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Wednesfield branch has not been a positive one for you on this occasion.


We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

We pay for gold service but receive…

We pay for gold service but receive extreme poor service. The car engine oil leakage as result.

27 de marzo de 2026
Logotipo de Protyre Autocare - Wednesfield

Respuesta de Protyre Autocare - Wednesfield

Dear Sam,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Booked to have 2 front tyres changed…

Booked to have 2 front tyres changed and full wheel alignment picked car up paid the the jobs done took car Haf to take car back 2 days later due to vibration on steering for them to re balance tyres and so the alignment when got the alignment paperwork it dated the date we took it back in 2 days after it was supposed to be done so they obviously didn’t do it the day it was supposed to be done, but clearly told us it was done but to find out it wasn’t so they had charged us for the work thst didn’t get done, and we only found out due to the vibration on steering ( don’t use them obviously ripping people off saying works been done when it clearly wasn’t )

7 de abril de 2026
Opinión espontánea
Logotipo de Protyre Autocare - Wednesfield

Respuesta de Protyre Autocare - Wednesfield

Dear Carl,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 4 estrellas sobre 5

Ordered the tyre's on-line on Thursday…

Ordered the tyre's on-line on Thursday . Booked in for the Saturday. When I arrived on the Saturday, I was told the tyre's wasn't in stock.
Could have phoned me to rebook.
When I did go to have the tyre's fitted everything was good. The man who fitted the tyre's had good attention to detail (aligned the centre caps with the dust caps)

14 de marzo de 2026
Valorada con 2 estrellas sobre 5

I made a 10:30 am appt to fit new…

I made a 10:30 am appt to fit new premium car tyres Saturday bank holiday. On arrival, I nicely requested if they can add MOT, and responded negatively (not that day), that is okay as my response.
At 11:31 accdng to my incoming phone calls, the garage rang if i am still interested for the MOT to be done, with obvious reason i said yes.Remember my appt was 10:30.
As I came from night shift, I have to stay out of bed awake awaiting update for my said car.
At 15:32 I rang the garage asking for an update (at this stage why do i have to call them, it shld be vice versa) and replied ready in half an hour. Hence i have to shoot off to collect my car, I reached the said garage 16:25 ( it took me this time cos I have very urgent family call prior) and even saw gentleman working on his van in the garage. And sadly it is closed and not open until monday. At this moment, I am furious cos I need my car all day Sunday for an impt journey.
Come Monday, I just said how come nobody told me you’re closed before 5 pm last Saturday. And the funny thing, they said, they rang me and mentioned the car’s ready. Nowadays all phone calls are recorded either missed calls or answered calls.
Pls if you are doing business, pls be honest. Pls you can say sorry.
I got the tyres i paid for and just hoping i got the expected service.
I used this garage before but because of such experience i have second thoughts
utilising them.
I do normally write good reviews…. Not on this occasion.
God Bless.

8 de abril de 2026
Logotipo de Protyre Autocare - Wednesfield

Respuesta de Protyre Autocare - Wednesfield

Dear Johny Eugenio,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Most helpful

One phone call, and may I add, it was BH weekend and Montell and his team came through for us. Absolutely happy with the last minute service I required and how helpful the team were. Very accommodating, and sorted our type issue, which allowed for me and my family to continue with the rest of our day/plans. Thank you

8 de abril de 2026
Valorada con 1 estrellas sobre 5

I would strongly advise avoiding this…

I would strongly advise avoiding this garage.

I took my car in for an MOT and was immediately quoted completely unreasonable prices. They tried to charge me £260 for a single tyre, which raised my suspicions straight away. On top of that, they claimed the windscreen washer system was “blocked” and wanted £100 to fix it, despite it simply not having enough water pressure — something that clearly didn’t justify that cost.

They also said both front headlights needed realignment at £50 per light. My car has a built-in adjustment control for the headlights, which shows they either didn’t understand the vehicle or were trying to upsell unnecessary work.

As a result, they failed the MOT. I then took the car to my local trusted garage, waited a few days, and the only issue was the tyre — replaced for £150, with no mention of any of the other so-called problems.

To make matters worse, the car was returned dirty, as if someone had been eating inside.

Overall, a very poor experience. This garage seems more focused on overcharging than providing honest service. I recommend looking elsewhere and getting a second opinion before agreeing to any work.

23 de marzo de 2026
Logotipo de Protyre Autocare - Wednesfield

Respuesta de Protyre Autocare - Wednesfield

Dear Mario Ruiz ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Wednesfield branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

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