Protyre Autocare - Wednesfield Opiniones 

1052
TrustScore: 4.5 sobre 5

4,5

March End Road, Wednesfield, WV11 3QZ Wednesfield, West Midlands, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Pleasant and welcoming reception. Appointment made for a new tyre to be fitted. I was given the relevant information about what was available and what was relevant to the mileage I do. Efficient qui... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I find the staff always helpful honest and polite no hard sell, my recent MOT had warning for tyres no scare tactics just honest advice month later changed my tyre with a fair price no problem Will... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

prototyre is great company. but some of there branches which they told you service there mechanic had not enough experience and equipment. they just make lame excuses and eat your money. and tell we d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

went to have a/c unit re-gased but had a few issues after sorting a possible problem, had new pump fitted. after second visit finding out that wasn't the fault, they gave me a refund in full. manageme... Ver más


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • March End Road, Wednesfield, WV11 3QZ, Wednesfield, West Midlands, Reino Unido

  • 01902 863614

4,5

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(1052)

32.618 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Wednesfield Branch experience.

Can’t fault the guys at the Wednesfield branch, not only are the staff friendly and helpful they are also genuine and honest too, all work carried out is to a high standard and goes above and beyond what you’d expect plus they are competitively priced too. If you need any tyres, services or anything else that they offer, don’t hesitate, book, you’ll not regret it!

23 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

went to have a/c unit re-gased but had…

went to have a/c unit re-gased but had a few issues after sorting a possible problem, had new pump fitted. after second visit finding out that wasn't the fault, they gave me a refund in full. management team were terrific especially jake. you cant fault the customer service. i would highly recommend

23 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Double booking and poor customer care

I made an online booking and paid for an air-conditioning re-gas.
I turned up for the appointment only to be told they could not accommodate me as booked, and that they had tried to call me. I discovered later a single missed call days before, no voicemail and no further calls made to me, no emails etc. to inform me what had happened.
Whilst I was able to re-book and the work was completed, the standards of customer service here were totally inadequate and wasted my precious time.
Do better with respect to the attention of detail required to provide high levels of customer service.

4 de julio de 2025
Opinión espontánea
Logotipo de Protyre Autocare - Wednesfield

Respuesta de Protyre Autocare - Wednesfield

Dear Customer,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Great Service

Tried to order tyres but not in stock. Called branch was advised better alternative. Rebooked online for appointment. Got there a bit early. Was pleased how efficient the teammate and slot started early. I waited and was done in no time.

14 de julio de 2025
Logotipo de Protyre Autocare - Wednesfield

Respuesta de Protyre Autocare - Wednesfield

Hello Shaun,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wednesfield branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Had MOT and bronze service today

Had MOT and bronze service today. All the staff were friendly and Jake kept me updated with the progress of the service. I sat and waited for the work to be completed and observed how efficient and polite they all were.

9 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Air con regas, great service

Great service, went in to get my air con regassed, i was a little early but they got me in straight away despite being short staffed, I was told a price and that's what i paid, will definitely use this garage again

30 de junio de 2025
Valorada con 5 estrellas sobre 5

Ordered online a new battery on the…

Ordered online a new battery on the 20th June to then be fitted on the 28th June at 9:30am. The battery wasnt there when I got there so had to wait until supplier sent a new one 12.15pm, Wasnt happy about this but have had a call from the store who couldn’t apologise enough and explained what had happened with the battery so have resolved the issue

2 de julio de 2025
Logotipo de Protyre Autocare - Wednesfield

Respuesta de Protyre Autocare - Wednesfield

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Excellent service from Shantelle and Kas

Excellent service from Shantelle (Manager)and Kaz tyre fitter, I was able to watch tyre repair from the waiting area and could observe a very professional puncture repair.
I am sure most garages would have just put a new tyre on at significantly more cost

2 de julio de 2025
Valorada con 5 estrellas sobre 5

The air con regas was performed quickly…

The air con regas was performed quickly and professionally and the staff were friendly

2 de julio de 2025
Logotipo de Protyre Autocare - Wednesfield

Respuesta de Protyre Autocare - Wednesfield

Hello John​,

We would like to thank you for sharing your feedback regarding the service you received at our Wednesfield branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Friendly and efficient staff

25 de junio de 2025
Logotipo de Protyre Autocare - Wednesfield

Respuesta de Protyre Autocare - Wednesfield

Hello Clair,

We're glad you found our team friendly and efficient. We appreciate your positive feedback very much.

Best regards,
Eddie
Customer Care - Protyre

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