Protyre Autocare - Westbury Opiniones 

1890
TrustScore: 4.5 sobre 5

4,5

Station Road, Westbury, BA13 3JS Westbury, Wiltshire, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

The installation of the tyres took over 90 mins, which seemed excessively long. Also the car settings were not adjusted to register new pressures, which I believe, led to the car signaling an error in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simple method of booking and selecting tyres online. Arrived and was greeted by a friendly technician who directed me to a spot straightaway. Both tyred fitted in good time and my car was driven rou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service guys were great, thought i had a puncture but they actually found valve was leaking, They replaced the valve and saved me alot of money getting a new tyre. Really great service and s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service, arrived at time booked, dealt with straight away, clear re time required, completed within set time. Friendly team, would highly recommended.

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, Reino Unido

  • 01373 825800

4,5

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(1890)

33.287 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Well recommended

They have always provided an excellent service and value for money. I have used them for many years. Like all garages they have gotten very busy, but as I don’t like to use others but this Protyre it would be nice to resolve their scheduling times

3 de marzo de 2025
Valorada con 5 estrellas sobre 5

Rear brake pads and discs.

My rear brake pads and discs needed to be replaced. They mentioned the possibility of a caliper also being needed and prepared me with the cost. However, the caliper was not needed and my wallet gave a sigh of relief. First class service, again.

21 de enero de 2026
Valorada con 5 estrellas sobre 5

Pleasant experience

Helpful over the phone beforehand. Efficient in doing the job in question. Didn't make me feel like a 'stupid woman who knows nothing about cars'.

16 de enero de 2026
Valorada con 5 estrellas sobre 5

friendly staff & good service

i went to have my wheel alignment done, was greeted by Bev & she was lovely. Aaron had looked at my car & had it done quickly, he was also very friendly.

16 de enero de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

First Problem in 20 Years

I've used Protyre Westbury for more than 20 years and always received excellent service without fault. On my recent visit however the engineer fitted my tyres (pre-ordered online) but only when I returned home did I spot that they were not what I ordered but a lower category model. I called and was told they could be swapped with no issue. I then received a call from Protyre reception attempting to tell me that the tyres fitted were a better tyre than ordered. I disputed this and pointed out that the tyre fitted was actually cheaper than that ordered, at which point it was again agreed that I could have them swapped, which I did. May have been a genuine error but together with the call to persuade me to keep them it just felt like I had been deliberately given a cheaper tyre than paid for thinking I wouldn't notice or be bothered to call to correct. Disappointed.

14 de enero de 2026
Logotipo de Protyre Autocare - Westbury

Respuesta de Protyre Autocare - Westbury

Dear Rich,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Service &MOT.

Excellent service as always. Anything that needed any Explanation on the paperwork was highlighted before I left. Thank you.

7 de enero de 2026
Logotipo de Protyre Autocare - Westbury

Respuesta de Protyre Autocare - Westbury

Hello Sally​,

We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Valorada con 5 estrellas sobre 5

Great team at Westbury,The old Manager…

Great team at Westbury,The old Manager Lee was unbelievable,such a loss he left

12 de enero de 2026
Logotipo de Protyre Autocare - Westbury

Respuesta de Protyre Autocare - Westbury

Hello Mr Smith​,

We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Valorada con 1 estrellas sobre 5

Dropped my car off on December 31st.

Dropped my car off on December 31st.
Rang up on Friday 2nd to ask if my car would be ready, the order taker didn’t put order so it hadn’t been processed and said they would do the work by 5:30 and give me a call.
No call, I rang up on 4 occasions with
No answer and being on hold for 10+ minutes each time.

Car was picked up on the Saturday, still no call today it was ready.

7 de enero de 2026
Logotipo de Protyre Autocare - Westbury

Respuesta de Protyre Autocare - Westbury

Dear Sam,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Quick & Efficient

Quick, efficient service with supply and fitting.

5 de enero de 2026
Logotipo de Protyre Autocare - Westbury

Respuesta de Protyre Autocare - Westbury

Dear michael taylor,

We appreciate you taking the time to leave us this five-star review.

We're glad you enjoyed our efficient service from our team at our Westbury branch.

Thank you for your feedback.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care- Protyre

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