Protyre Autocare - Workington Lillyhall Opiniones 

1384
TrustScore: 4.5 sobre 5

4,3

Hallwood Rd, Lillyhall, CA14 4JR Workington, Workington, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

HAVING USED THEM MANY TIMES I HAVE ALWAYS FOUND GREAT SERVICE GIVEN PLUS A MOST FRIENDLY TEAM WHOM PUT CUSTOMERS FIRST AND KNOWING THEY DO THE JOB WELL TO A HIGH STANDARD AND A NICE PLACE TO WAIT IN R... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful member staff in giving me info to choose tyres, no problem getting appointment, fast service, 4 lovely new tyres. Staff are kind, professional and knowledgeable

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The only tyre place within 20 miles name to take off and for my tires. Not only that but Also were ultra careful of the 14.5J SSR 3 piece split rims. Highly recommend especially for race cars, super... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always lots of choice of tyres both in size and price wise, if they don't have your tyres in stock they'll have them next day. Used Protyre/Gates for many years now, they've always got the job done qu... Ver más


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Hallwood Rd, Lillyhall, CA14 4JR, Workington, Workington, Reino Unido

  • 01900 605100

4,3

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(1384)

32.674 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Wasnt the lad who done the mot he was

Wasnt the lad who done the mot he was. Great, my car needed to new tyres,the staff in the tyre side was unhelpful, so I walk out

30 de marzo de 2026
Logotipo de Protyre Autocare - Workington Lillyhall

Respuesta de Protyre Autocare - Workington Lillyhall

Dear Martin Shields,

Thank you for bringing this to our attention. We are sorry to hear that you did not have a positive experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Quality service

Always lots of choice of tyres both in size and price wise, if they don't have your tyres in stock they'll have them next day. Used Protyre/Gates for many years now, they've always got the job done quickly and professionally, prices I'm happy with, most of all friendly and helpful staff.

25 de marzo de 2026
Valorada con 4 estrellas sobre 5

No issues with the customer service...

Staff are friendly and straight up with customers. Prices are compatible with anywhere else and booking / payment is easy enough online. Never had any issues in the years I've used the garage. That's why I've given 4*.

The draw back is the online 'time slot' booking system which is a bit misleading.
This is a drop-in centre and fitters graft all day. Don't expect your car to be pulled in at the exact time you booked. There isn't a dedicated team within the team who prioritise online bookings, otherwise I'd have given 5*. You just join the queue when you arrive. Be patient and prepared to wait.

23 de marzo de 2026
Valorada con 3 estrellas sobre 5

Pluses and minuses lead to an overall negative

I had an 8.30 appointment. When I got there, on time, I found the guy on reception to be unpleasantly grumpy and not friendly in the least. Very off-putting. I needed two tyres which took them over an hour to fit. I felt this to be an excessively long time to simply fit two tyres. The fitter was very pleasant and friendly. The negatives outweighed any positives however.

25 de marzo de 2026
Logotipo de Protyre Autocare - Workington Lillyhall

Respuesta de Protyre Autocare - Workington Lillyhall

Dear David Sellers,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Customer satisfaction

From the very first contact they listen.
If possible they give you options and always keep you informed.
The prices are always competitive and I've had no reason to feel exploited, on the contrary I feel valued as a customer.

9 de marzo de 2026
Valorada con 5 estrellas sobre 5

Incredibly good service

Incredibly good service. I phoned up the afternoon before, explained I didn’t live in the area and had to travel home the following afternoon as well as doing a days work. They guys agreed to make me first job the following morning, and I was and out in 25mins!

What’s even better though, is that whilst looking for my locking wheel-nut, they came across my Armed Forces Veterans card in my car (forgot I even had it). As a result, they then proceeded to take 10% off for me and thanked me for my service which was genuinely quite moving. One of the best experiences of customer service I’ve ever had in any sector

25 de febrero de 2026
Valorada con 5 estrellas sobre 5

Always had great experiences here with…

Always had great experiences here with whatever service I’ve needed staff and helpful and really friendly never felt taken advantage of especially as a woman staff are always honest and respectful wouldn’t use anywhere else

25 de febrero de 2026

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