To be clear, I am writing this as a financial adviser. A client was put in a difficult situation by his bank and needed money at very short notice. Providence really went above and beyond to... Ver más
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Consulta las opiniones de los clientes
The company has a good team who are well versed with knowledge of the products offered. I really appreciate the well documented brochures that explain well about the investments and more notable os Ar... Ver más
La empresa ha respondido
Things are more complicated than with other companies. Your license makes customers, IFAS works two times more. No clarification with procedures. Not having a contact in Mexico makes everything co... Ver más
The customer service at Providence is absolutely excellent. The team are very efficient and process our requests very quickly. They are very helpful and informative. We look forward to continuing to w... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Providence
Escrito por la empresa
Providence
Providence is an international life assurance company established in 2009, providing long-term savings and investment solutions for expatriates. We are regulated by the Mauritius Financial Services Commission and support over 8,000 policyholders globally, with more than USD 1 billion in assets under management.
Our products are designed to help internationally mobile professionals build financial security across borders, with flexible solutions that adapt to changing careers, locations, and life goals.
What we offer
- Regular Saving Plan: Long-term, disciplined saving solutions that help clients build wealth over time through consistent contributions.
- Investment Bonds: Single premium solutions for clients looking to invest a lump sum in a tax-efficient and globally diversified structure.
How we work
We partner with regulated financial advisers who provide personalised guidance based on each client’s goals and circumstances. Our role is to deliver robust, transparent products with strong governance and long-term reliability.
Why clients choose Providence
- Established in 2009 with a proven track record
- Regulated and compliant with international standards
- Designed specifically for expatriates with portable, cross-border solutions
- Long-term focus on stability, transparency, and client outcomes
Our commitment
We focus on helping clients build sustainable financial plans for the future, not short-term gains. Whether saving for retirement, education, or wealth preservation, our aim is to provide clarity, consistency, and confidence over the long term.
Información de contacto
4,3
Excelente
112 opiniones
Invita a los clientes a opinar
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Ha contestado el 33% de las opiniones negativas
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Follow up action is spot on!
11 de agosto de 2026
Providence Service Feedback
Providence Always provide 1st Class service. Response time to request information helps me to plan different scenarios and helps with overall Client acquisition to our business.
17 de agosto de 2026
Customer Service
7 de agosto de 2026
Solid company providing a good product range
Solid company providing a good range of Financial Products. Very helpful supportive staff.
11 de agosto de 2026
You are not my first or second choice
Things are more complicated than with other companies.
Your license makes customers, IFAS works two times more.
No clarification with procedures.
Not having a contact in Mexico makes everything confusing.
11 de agosto de 2026
Providence are always easy to deal with…
Providence are always easy to deal with and very helpful.
31 de julio de 2026
I have appreciated the interaction
I have appreciated the interaction. However, I would appreciated to receive an acknowledgement of my mail and not just reply to me when they found a solution to my issue. Otherwise, the experience
7 de agosto de 2026
Outstanding service
To be clear, I am writing this as a financial adviser.
A client was put in a difficult situation by his bank and needed money at very short notice.
Providence really went above and beyond to ensure he received his money in time and faster than I believed to be possible.
This is in stark contrast to many other life companies, who seem to delight in inventing barriers to withdrawal.
Well done Providence!
30 de julio de 2026
Delays in withdrawal request processing
you really take too long to process withdrawal requests and its frustrating, the whole point if for me to be able to access my money when I need it
30 de julio de 2026
If I am rating the help I receive from…
If I am rating the help I receive from Leo this would be 6 stars. However, the slow process when it comes to dealings is difficult to comprehend. Speeding that process up would be appreciated
18 de junio de 2026
Respuesta de Providence
Dear Marcus,
Thank you for taking the time to provide your honest feedback.
We are delighted to hear your exceptional praise for the support you received. Your recognition means a great deal to us, and your kind comments will be shared with the team.
We also acknowledge your concerns regarding the time taken to complete dealing requests and understand the frustration that delays can cause. We would welcome the opportunity to look into your experience in more detail.
If you have not done so already, we urge you to contact us at admin@providence.life with the relevant case information so that we may investigate further and identify any opportunities to improve the efficiency of our service while maintaining the necessary accuracy and controls.
Thank you again for your constructive feedback.
Kind regards,
Providence Life
Respuesta de Providence
Dear Valued Client,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you were happy with the responsiveness of the service you received. Providing prompt and supportive assistance is always important to us.
We greatly appreciate your review and look forward to continuing to support you.
Kind regards,
Providence Life
Outstanding Support from Providence
I appreciate greatly the timely and very efficient way in which Providence responds to applications for new business and for ongoing support queries. Timely and quality responses are key to our success as Financial Advisers dealing with our clients. A special acknowledgment to Joanne Mongey and Ela Alicaway for their recent outstanding work.
6 de julio de 2026
Respuesta de Providence
Dear Daniel,
Thank you for your wonderful review and for sharing your experience with Providence.
We are delighted to hear that you value the timely and efficient support provided by our team. We recognise how important prompt, high-quality responses are and are pleased that our service has supported you effectively.
We also sincerely appreciate your kind acknowledgement of the service you received. Your comments will be shared with the team and will be a wonderful source of encouragement.
Thank you for your continued trust in Providence. We greatly appreciate your feedback and look forward to continuing to provide you with a high standard of service.
Kind regards,
Providence Life
Customer Service
Have recently needed their support and it was an excellent experience
13 de julio de 2026
Respuesta de Providence
Dear Paul,
Thank you for taking the time to share your experience with Providence.
We are delighted to hear that the support you recently received resulted in an excellent experience. We aim to make every interaction responsive, straightforward and supportive, particularly when our assistance is needed.
We greatly appreciate your feedback and look forward to continuing to support you.
Kind regards,
Providence Life
The customer service at Providence is…5 stars. Excellent!
The customer service at Providence is absolutely excellent. The team are very efficient and process our requests very quickly. They are very helpful and informative. We look forward to continuing to work with them in the future. Thank you team! :)
6 de julio de 2026
Respuesta de Providence
Dear Lorna,
Thank you for taking the time to share such a wonderful review.
We are delighted to hear that you have found our team efficient, helpful and informative. Providing responsive and reliable support is extremely important to us, and your kind feedback is greatly appreciated.
We look forward to continuing to support you in the future.
Kind regards,
Providence Life
Exceptional Service and Support…
I have had a great experience with Providence. Their team is professional, responsive, and genuinely committed to providing excellent customer service.
What stands out most is their willingness to work with clients, taking a flexible and practical approach whenever possible. They communicate clearly, respond promptly, and always make you feel valued.
I truly appreciate their professionalism and would happily recommend Providence to anyone looking for a reliable financial services provider.
2 de julio de 2026
Respuesta de Providence
Dear Olena,
Thank you for your wonderful review and for sharing your experience with Providence.
We are delighted to hear that our team's professionalism, responsiveness, and commitment to customer service have met your expectations. Providing reliable support and building lasting relationships with our clients remain central to everything we do.
Thank you for placing your trust in Providence.
We appreciate your recommendation of Providence and look forward to serving you for many years to come.
Kind regards,
Providence Life
Customer service has been sensational
Customer service has been sensational. The platform has been effective
18 de junio de 2026
Respuesta de Providence
Dear Anesu,
Thank you for taking the time to leave us a positive review again.
We are delighted to hear that you have had a sensational customer service experience and that our platform has been effective for your needs. Your feedback motivates us to continue delivering the highest level of service.
We appreciate your support and look forward to serving you again.
Kind regards,
Providence Life
Outstanding service and communication
Outstanding service and communication, a pleasure to work with. Very responsive and helpful. Thank you all and I look forward to continuing our relationship in the future.
11 de junio de 2026
Respuesta de Providence
Dear Chloe,
We truly appreciate you taking the time to share your experience with us.
It is wonderful to hear that you have received outstanding service and communication from our team. We're delighted that you found us responsive and helpful, and your feedback means a great deal to us.
Kind regards,
Providence Life
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