Prowler Opiniones

366

•

3,3

Tienda de juguetes eróticos

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Consulta las opiniones de los clientes

Bought an item on 28th, paid extra for 24hr delivery, its now the 31st and it has not even been put in the post yet, so paid extra for nothing. Emailed to see what is happening with my order and no re... Ver más

Very easy ordering process, even though they don’t seem to use a ‘regular’ way when it comes to payment method. They use SagePay. It’s not a problem, but does make a buyer feel less confident I gues... Ver más

I've shopped with Prowler for many years. Their toys are wonderful and priced well and the staff are always incredibly knowledgeable and friendly. Recently I bought some products (not toys), that,... Ver más

La empresa ha respondido

Considering I placed my order during full lockdown in the middle of a pandemic, I was more than happy. There was a slight problem with one of the items I ordered being out of stock, but the communicat... Ver más

Información sobre la empresa

Información proporcionada por diversas fuentes externas

Prowler is the UK's leading online gay sex shop with a wide range of gay sex toys to buy online with FREE postage on orders over £25.

Información de contacto

Brewer Street 5-7, W1F 0RF, Reino Unido
www.prowler.co.uk

3,3

Medio

366 opiniones

5 estrellas

4 estrellas

3 estrellas

2 estrellas

1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Todas las opiniones

(366)

3 opiniones en los últimos 12 meses

Escribir una opinión

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

4 jun 2020

Good toys

Good toys, but the package it arrived in was already half opened so you could see what was inside.. and then the boxes the toys came in were incredibly dusty.. which makes me wonder what sort of condition they were left in before being sent. Luckily they work fine however

4 de junio de 2020

Opinión espontánea

Respuesta de Prowler

8 jun 2020

Dear Customer,

Thank you for the feedback and thank you for shopping with us.

Please allow us to apologise for the inconvenience caused. This is indeed not the standard you should have experienced. We put discretion and absolute integrity first with all and every single order we receive. In very rare occasions packages have been damaged in transit which can cause exposure of the content. The state you have received your order is indeed not acceptable and we will make sure that this is raised internally so we can work on improvements ourselves and we can pass this on to our courier service so all parties involved can make sure this is not happening again.

We are indeed very pleased to hear that the product is working as expected and we do hope it will bring you pleasure and satisfaction for a long time. When planning to place another order in the future please do not hesitate to contact us via phone, email or chat and we will make sure that your order will undergo an additional quality check before leaving our warehouse in order to avoid any further disappointment or dissatisfaction.

Again many thanks for shopping with us and we appreciate the time you have taken to raise this.

Kind regards,
Prowler Customer Services

4 jun 2020

I'm extremely satisfied with my purchase. Thank you.

The internet ordering system seems robust and reliable with rapid delivery. I also know that, if there are any questions or problems, they will be dealt with quickly and sympathetically. The products are good too.I

30 de mayo de 2020

Opinión espontánea

28 may 2020

I was impressed by the speedy delivery and quality of goods, and the polite and helpful online staff. I will definitely be shopping with you again. Only thing is all the nice underwear in medium is sold out. Too many men the same size! 😁 maybe order more in medium 👍

27 de mayo de 2020

Opinión espontánea

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