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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very easy ordering process, even though they don’t seem to use a ‘regular’ way when it comes to payment method. They use SagePay. It’s not a problem, but does make a buyer feel less confident I gues... Ver más

Valorada con 5 estrellas sobre 5

I've shopped with Prowler for many years. Their toys are wonderful and priced well and the staff are always incredibly knowledgeable and friendly. Recently I bought some products (not toys), that,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Considering I placed my order during full lockdown in the middle of a pandemic, I was more than happy. There was a slight problem with one of the items I ordered being out of stock, but the communicat... Ver más

Valorada con 5 estrellas sobre 5

Website was easy to use and order from. Tracking was accurate and updated regularly. Goods arrived exactly on time, safely and securely packaged - mostly recyclable, good. The goods were exactly as... Ver más

Información sobre la empresa

  1. Tienda de juguetes eróticos
  2. Tienda de ropa erótica

Información proporcionada por diversas fuentes externas

Prowler is the UK's leading online gay sex shop with a wide range of gay sex toys to buy online with FREE postage on orders over £25.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

365 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

For many years

For many years, I've been a loyal shopper at Prowler, always impressed by their fantastic selection of toys at reasonable prices, and the team there is both knowledgeable and inviting. I recently encountered an issue with some non-toy products I purchased, which quickly turned out to be unsatisfactory. When I reached out to Prowler, their prompt and attentive response to resolve the issue genuinely impressed me, as I'm not accustomed to receiving such outstanding service.

15 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great business

Great business. Website is great, super easy to use, they have a great selection (of my favourites) and always put various good offers on and also email you to alert you on the offers. Never had any issues with delivery's and if you need to email them they get back to you promptly. All in all really happy with Prowler.

19 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing experience

Amazing experience. I ordered the wrong item and needed to return it. I explained to Prowler what l needed and straight away was recommended the perfect items and guidance on what to do. Cannot thank them enough for it.

5 de diciembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Shoddy service and policy

I usually love this store, however service has gone downhill.
Bought 2 pairs off swimming trunks. Realised an hour later that one pair was a wrong choice, went back and asked to swap for another design (not worn, labels in tact and had proof of purchase) but was told store policy is not to change anything if taken out of the store.
Needless to say, not impressed and shoddy service!

18 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely horrified

Absolutely horrified.

I bought a few items from Prowler. The Postal Person turned up with the bag wide open, they even said they checked to make sure all the items were in there.

The bag was way too small for the items I had purchased and under the pressure and weight while in transit it split open.

The lack of due diligence is shocking, I now have to face my regular postal person knowing they knew what I had bought.

Considering, we are purchasing explicit items, I would’ve thought a little more care and attention would be given.

3 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really lovely & helpful staff member & wide range of underwear!

I’ve visited the Bournemouth Prowler store which is my local store on Tuesday. I found a great selection of Prowler underwear, as I wanted some trunks for my partner and some toys. I got a great 3 for 2 deal so got a 3rd item for free, bargain!! This is permanent deal they do which is great. The staff member was so lovely and helpful, she really went out of her way to help me and make the experience so enjoyable. Looking forward to my next visit!
I also checked out their website, easy to use and wide range of products, and some great offers too!

25 de junio de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Prowler Red (Soho)

I went to Prowler Red in Soho recently and asked for help. I was given advice which felt helpful but the moment I turned the corner, I heard bursts of laughter from the staff. One can only assume this was about me, and was definitely not professional, nor appreciated.

17 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and help when needed

I've shopped with Prowler for many years. Their toys are wonderful and priced well and the staff are always incredibly knowledgeable and friendly.

Recently I bought some products (not toys), that, after very little use proved highly unsatisfactory. I contacted Prowler and they were very attentive in fixing the problem. I'm not used to such service and was really impressed by how they dealt with it!

14 de octubre de 2021
Logotipo de Prowler

Respuesta de Prowler

Dear Customer,

Thank you for the time you have taken to leave us with this review.

We are very sorry to hear that two products you have purchased from us have been unfit for purpose after being in use for a short period of time.

It is not our aim to cause dissatisfaction with any products you buy from us. We are however surprised that the feedback you have provided is related to the quality of two of our best selling brands/product ranges. We have been looking into this and we are unable to find any issues with the material but we will certainly escalate this further and inform the manufacturer where necessary.

As we do not want to miss out setting things right for you we will send you an email to discuss further options. It is very important to us that every customer will be provided with assistance to resolve any issues related to products, service or anything else. We do want to thank you for shopping with us.

Kind regards,
Prowler

Valorada con 5 estrellas sobre 5

Product well packed and discreet

Product well packed and discreet, just as described. Im very happy with my purchase. The only thing I would suggest is sending a dispatch or delivery info as i was just guessing when it would turn up

10 de abril de 2021

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