Easy to get covered, very reasonable price, have used Puffin two or three times, all documents are in your portal which you can print off or Whatsapp to yourself, had the misfortune to miss a port wh... Ver más
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Consulta las opiniones de los clientes
We all HAVE to have travel insurance but rarely need to claim so it’s a lot of money for nothing !! Puffin’s deal was not only the cheapest but covered us both for pre-existing medical issues at an af... Ver más
It was a last minute short break for me as someone dropped out of the holiday and I changed the name and took there place the day before we flew out, I forgot about insurance until we were sitting in... Ver más
Easy to apply for - great pricing & cover especially as we had several pre-existing medical conditions to declare. Also have to praise the lovely Irish lady in Customer Services (yes, a real person!)... Ver más
Información sobre la empresa
- Seguros de viaje
- también en la categoría
- Seguros para animales domésticos
Información proporcionada por diversas fuentes externas
Puffin Insurance specialise in Travel and Pet Insurance. We focus on value for money, comprehensive policies. We offer a range of cover and optional extras so you can choose the cover that's right for you without paying over the odds.
Información de contacto
PO BOX 56, SA67 9AN, Narberth, Reino Unido
- 0333 772 0346
- CustomerService@PuffinInsurance.com
- www.puffininsurance.com
4,6
Excelente
23 mil opiniones
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Insurance At Its Best
It was quick and easy to go through plus its price and cover is outstanding compared to other travel insurance companies I looked at, so overall I'm very pleased and look forward to using it a lot more on future trips. All thanks to my neighbour who uses this insurance company everywhere they go.
11 de septiembre de 2026
Easy to do on line and policy can be…
Easy to do on line and policy can be sent by post which I love
11 de septiembre de 2026
Great price
Great price
Great service but as always see how good the service is if you need to claim
10 de septiembre de 2026
Premature assessment.
I gave the 5 star rating purely based on the simplicity of the application process and the apparently decent quote for our holiday.
I think that, to request any sort of rating is premature as, until the unfortunate need to use the policy, we have no experience of how "good" the policy is.
10 de septiembre de 2026
Simple and quick to fill in all the…
Simple and quick to fill in all the information that was required. Excellent price for product.
10 de septiembre de 2026
Easy to get quotes and various levels…
Easy to get quotes and various levels of cover provided
9 de septiembre de 2026
Easy to book at a really competitive…
Easy to book at a really competitive price
8 de septiembre de 2026
Puffin insurance the go to insurance
Puffin insurance is my goto insurance for my peace of mind holiday free worry. Covers all your medical needs. Which means you can go on holiday worry free. Puffin website is easy to navigate and to use.
Thank you for taken the stress out
8 de septiembre de 2026
Great service
Great service
And fast to react to a query for me over the phone , so nice to talk to someone
8 de septiembre de 2026
Easy to use and straightforward
Easy to use and straightforward , also good value
8 de septiembre de 2026
Despite providing a large amount of…
Despite providing a large amount of information, including, Car hire docs, crime report, photos, etc Claim was rejected by the underwriter AXA. Basically accusing me of lying. Really poor clearly just trying to avoid paying out on a genuine claim. Avoid. I won't use the again.
9 de septiembre de 2026
Opinión espontánea
Respuesta de PuffinInsurance.com
Hi Stuart,
We’re sorry to hear that you were unhappy with the outcome of your claim, particularly after providing the supporting documentation requested.
Puffin travel policies are underwritten and administered by AXA, and we understand that your concerns relate to the claim decision made by the underwriter. We appreciate how frustrating it must have been to feel that the evidence you provided had not been properly considered, and we’re sorry that the experience left you feeling that you were not believed.
We’ll pass your feedback to AXA for review, including your concerns regarding the claim decision and the way you felt you were treated during the process.
Thank you for taking the time to share your experience.
Kind regards, Sarah
Easy to access using moneysupermarket
Easy to access using moneysupermarket. Good price with everything covered.
6 de septiembre de 2026
Travel covered with ease .
Taking out our Travel insurance with Puffin was very easy .The website was clear , precise and easily navigated .Details of the policy were clear and further information was easily accessed . Payment was safe and secure and download of the policy was immediately available . A competitive premium too.
6 de septiembre de 2026
Very disappointed
I have had puffin travel insurance for two years. This year a day before flying to Spain my accommodation was cancelled last minute. I phoned puffin insurance and spoke to an advisor who said my policy covered me for excess on the accommodation up to £2000. I booked expensive last minute accommodation for an additional £700 and put in my claim. The claim was rejected as apparently my policy didn’t cover the cancellation. I am very disappointed and feel cheated as I was advised I would be covered. The advisor even checked my policy while I was on hold. I am so annoyed this still hasn’t been resolved. I would not recommend this company or AXA who underwrite this policy
4 de agosto de 2026
Opinión espontánea
Respuesta de PuffinInsurance.com
Hi Genevieve,
Thank you for your comments.
We’re sorry to hear about your experience and understand why you would be disappointed, particularly given the advice you say you received before making alternative accommodation arrangements.
We have searched for a call from the telephone number linked to the policy but have been unable to locate a call matching the circumstances described. As we’d like to investigate this further, could you please email us at operations@puffininsurance.com with the telephone number you called from? Alternatively, if you contacted AXA directly rather than Puffin, please let us know, as this will help us identify the call and ensure your concerns are directed to the appropriate team.
We appreciate you bringing this to our attention and would welcome the opportunity to investigate the advice you received.
Kind regards, Sarah
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