PuffinInsurance.com Opiniones 

22.625
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

It was a last minute short break for me as someone dropped out of the holiday and I changed the name and took there place the day before we flew out, I forgot about insurance until we were sitting in... Ver más

Valorada con 5 estrellas sobre 5

Easy to apply for - great pricing & cover especially as we had several pre-existing medical conditions to declare. Also have to praise the lovely Irish lady in Customer Services (yes, a real person!)... Ver más

Valorada con 4 estrellas sobre 5

I found applying for Travel Insurance with Puffin to be a fairly easy process, however I was a bit concerned that restrictions on what adventures were covered could not be viewed until after I had pur... Ver más

Valorada con 5 estrellas sobre 5

1st Class Service After taking out holiday insurance with previous medical conditions. Prior to going on holiday I was admitted to hospital for seven days. I felt I had to report this before... Ver más

Información sobre la empresa

  1. Seguros de viaje
  2. también en la categoría
  3. Seguros para animales domésticos

Información proporcionada por diversas fuentes externas

Puffin Insurance specialise in Travel and Pet Insurance. We focus on value for money, comprehensive policies. We offer a range of cover and optional extras so you can choose the cover that's right for you without paying over the odds.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

23 mil opiniones

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4,6

Todas las opiniones

(22.625)

805 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Claim was sent across nearly 3 months…

Claim was sent across nearly 3 months ago and have still not recieved claim. However recieved claim from the gadget company. Attempted to close case …Accused my partner of not being a British citizen and unbelievably threatened us by saying our photos were taken after incident… with no evidence which was most certainly not the case. The necklace in question is very sentimental. We have cctv footage, police report with more than enough evidence however still making it difficult to pay out. Best avoid

6 de agosto de 2026
Opinión espontánea
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Respuesta de PuffinInsurance.com

Hi Adena,

We’re very sorry to hear about your experience and understand how upsetting and frustrating this must be, particularly given the sentimental value of the necklace and the time you’ve been waiting for an outcome.

Gadget claims are handled by Taurus, while Puffin travel policies are underwritten and administered by AXA. We take concerns about the handling of claims and the way customers are treated seriously, and we’d welcome the opportunity to raise your feedback with the relevant teams.

Unfortunately, we’re unable to identify your policy or claim from the information in your review alone. Please contact us at operations@puffininsurance.com with your policy or claim reference so we can look into your concerns and ensure they are passed on appropriately.

Thank you for bringing this to our attention.

Kind regards, Sarah

Valorada con 5 estrellas sobre 5

1st Class Service

1st Class Service

After taking out holiday insurance with previous medical conditions.
Prior to going on holiday I was admitted to hospital for seven days.
I felt I had to report this before going on vacation & expected a price increase.
Received an email back saying as I had already taken out the policy prior to being admitted to hospital, I did not need to declare for this trip & there was no extra charge

Happy Days

15 de agosto de 2026
Valorada con 4 estrellas sobre 5

Efficient and competitive service.

This company offered just the cover I needed for an extremely short trip. However, as an older client with previous health problems, which are resolved or well managed, I fell foul of the high cost of travel insurance.
The cost of this cover was one of the cheapest.

15 de octubre de 2026
Valorada con 5 estrellas sobre 5

Excellent value for money

Acceptable price for the level of cover offered which includes existing medical issues. Readily available access to find answers to any questions or concerns that I had.

14 de octubre de 2026
Valorada con 1 estrellas sobre 5

NOT REAL LIFETIME COVER IN PRACTICE

Do not go with this company. I was with Puffin for years, because of the lifetime cover. I feel very betrayed. They increased our renewal premium by 5.6x. Yes, nearly a SIX TIMES INCREASE IN THE PREMIUM. That's the way they can pretend to offer a lifetime cover, and then choose to dump you after years of investing in a policy. It's not true lifetime cover if they dump you by putting up a price by a ridiculous amount. Which is disastrous as they get older, because getting lifetime cover gets harder to ongoing conditions. And, no, nothing was diagnosed that was an ongoing concern. Imagine what they would have done if it were cancer treatment. Probably have put up the renewal premium to 20 times the cost! I'm very sure that this is dubious in TCF terms versus FCA regulations. At best, just terrible behaviour.

15 de octubre de 2026
Opinión espontánea
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Respuesta de PuffinInsurance.com

Hi,
We’re sorry to hear how disappointed you are with your renewal premium and understand why such a significant increase would leave you feeling let down, particularly after being insured with Puffin for several years.

Lifetime cover provides ongoing cover for eligible conditions, subject to the policy terms, but we appreciate that the affordability of renewal premiums is also a major concern for pet owners.

We’d welcome the opportunity to look into your concerns and understand the circumstances behind the increase. Unfortunately, we’re unable to investigate this fully without identifying your policy. Please email us at operations@puffininsurance.com with your policy details so we can review the matter and respond to your concerns.

Thank you for sharing your feedback. Kind regards, Sarah

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