PuffinInsurance.com Opiniones 

Disappointing Experience with Dog and Puffin Pet
Insurance
I am extremely disappointed with my experience with Dog and Puffin Pet Insurance. I took out
pet insurance expecting that, if my dog needed treatment, I would have the support and cover
I had paid for.
Unfortunately, my claim has been refused on the grounds that the condition was pre-existing. I
find this very frustrating and upsetting, particularly when you take out insurance to give your
pet the best possible care and peace of mind.
I do not believe it is fair to simply reject a claim by labelling a condition as pre-existing without
properly explaining the reasons and providing clear evidence to support that decision.
This experience has left me feeling let down and questioning the value of the insurance I have
been paying for. Pet owners should be able to trust that their insurer will assess claims fairly,
transparently and in accordance with the policy.
I hope Dog and Puffin will review its decision and provide a clear explanation of why my claim
has been refused. Based on my experience so far, I would urge other pet owners to read the
policy terms carefully and make sure they fully understand how pre-existing conditions are
assessed before taking out cover.

Easy to arrange. Fortunately, no claim necessary so no further comments :)

Great value annual Multitrip insurance. I had an issue with my application form that was resolved quickly and efficiently by Puffin customer service staff. Excellent service 👍👍

I had a look on Which and then found Puffin Insurance from a link. It was very simple to input data and get a quote in a few minutes. Great interface, easy to use, know thing I might use it for more than the one trip!

I’ve used this company before and it’s probably the cheapest quotes available online

Overall Very good price

Quick and easy to use.I actually purchased this insurance for my mom who doesn't have Internet access.Took literally minutes to find a great quote,very reasonably priced too.I have used Puffin Insurance before,and I'll definitely be using Puffin again.

Yes quite straight forward lots of reassurance best deal made and very satisfied with the outcome

Thank you for making it so quick and easy to register..ive at last found a new holiday insurance company to deal with now.

My insurance was very easy to purchase, website easy to navigate and the price was just right, a lot cheaper than most companies, even with my health issues.

I took out silver travel cover for the entire family. The apartment we booked flooded with sewage water, and we had a 4 month old baby with us. I called up and asked for guidance on what alternative accomodation to book, I was told they understood accomodation would cost a lot more last minute but if it was reasonable it would be fine.
I booked alternative accommodation for this to then be rejected because it cost twice what the original booking did. Of course it did, it was a booking last minute on the same day, hotels always charge a premium for that. I am disgusted with the way they have treated us, and cannot recommend anyone to stay further away from this disgrace of a company.

Came up with a good price for a good level of cover on a search. Setup and purchase online was simple and quick. Hopefully it won't be needed but hope the claims service is as good.

Competitive price and excellent service when contacting the help desk with a query.

No issues. excellent insurance price.

Very happy to help 👍good service ,Great Price for cover required .

Very easy to use website with clear and understandable structure.

Easy to apply, good price

The website was easy to navigate and policy was very reasonable.