If it were possible to give 0 stars I would. It is absolutely amazing that this company remains in business! My internet goes out 1-2 times a week and most recently has been out for 3 days. I’ve been... Ver más
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Consulta las opiniones de los clientes
Used Pure for number of years after problems with KComm. Called Paul about upgrading our existing package - very efficient & prompt. Only minor criticism - as a long-term customer - would have been... Ver más
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I was slightly worried about going with a broadband company who I hadn't heard of, but where we live we don't have the option of one of the well known brands. But I've been fairly happy after 2 years... Ver más
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Internet stopped working for 2 months... tried the usual power cycle various times & tried contact but office hours are closed unless you dont work and can call within the mon to fri 9 to 5. HOWEV... Ver más
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Información sobre la empresa
Sobre Pure Broadband
Escrito por la empresa
Pure Broadband are Yorkshire based Internet Service Provider who have been delivering broadband solutions since 2009.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
Información de contacto
Unit 1, Estuary Business Park, Henry Boot Way, HU4 7DY, Hull, Reino Unido
- 01482 778838
- support@purebroadband.net
- www.purebroadband.net
3,4
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Respuesta de Pure Broadband
Hello Parham,
Thank you so much for your feedback, please could you get in touch with us to discuss this as we would like to help improve this experience for you. :)
Stephen
Pure Broadband
The Internet never works
4 de febrero de 2023
Respuesta de Pure Broadband
Hello Carl,
We're sorry to hear this, have you been in touch with our team? They will be more than happy to investigate the issues you are facing and resolve these for you. :)
If you can get in touch with us and we'll make sure any issues you are facing are resolved.
Stephen
Pure Broadband
Brilliant Teechnical staff
Your tchnical staff are very knowlegable and very willing to help. If you work with them to solve a problem it's even better .
31 de enero de 2023
Respuesta de Pure Broadband
Hello Anthony,
Thank you so much for your feedback and we're so happy that you've had some helpful conversations with our technical team. If you ever need us, please don't hesitate to contact us.
Stephen
Pure Broadband
Respuesta de Pure Broadband
Hello,
Thank you for your feedback! We're so glad that you're enjoying your service and found the installation process simple.
Stephen
Pure Broadband
Constant Errors... varying speeds.
Been with them coming up for a year... Speeds vary (on top package of 900MB) from the full 900 to as low as 200MB. I paid for the whole package in full last year, yet had a text off them demanding a payment as I've missed a payment!? Contacted them to be told "Oh... billing made an error...you're fully paid up til March" Sent an e-mail to the CEO about this shocking service, but that was ignored too... will be looking elsewhere as they aren't the cheapest provider for FTTP anyway...
**Update 17/02/23**
Your reply doesn't address the more worrying concern of asking for payment on a fully paid up plan??
26 de enero de 2023
Opinión espontánea
Respuesta de Pure Broadband
Hello Matt,
We have looked into this for you and haven't heard from you for a while. When we looked into the issue last year we could see that the service was operating without fault and that we were delivering the full 900Mbps.
If things have changed since then we would urge you to contact us so that we can investigate this further.
Stephen
Pure Broadband
Respuesta de Pure Broadband
Hello,
Thank you so much for your great feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Ridiculous company & service!!!
The company missed to send their invoice to me in email, which is the only way I can pay. I was charged extra cost because of not telling them that they missed.
What a ridiculous company and service.
19 de enero de 2023
Opinión espontánea
Respuesta de Pure Broadband
Hello Pak,
We're sorry to hear this and would advise you to contact our accounts team to look into this. Our systems are automated however it could be a number of problems.
Please give us a call so we can investigate this further.
Thank you for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Took 4 weeks to go live
Took 4 weeks to go live. Lets hope its good now its working.
22 de diciembre de 2022
Respuesta de Pure Broadband
Hello Terry,
We're sorry that this has been your experience of us and our team are looking into this further. Please let us know how this performs over the next few weeks.
Thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Respuesta de Pure Broadband
Hello Nicoleta,
Thank you so much for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Very expensive compared to almost every…
Very expensive compared to almost every other provider. Customer support is almost non-existent, I requested a call back multiple times, but never got one. Poor communication regarding downtime required for maintenance.
12 de enero de 2023
Opinión espontánea
Respuesta de Pure Broadband
Hello Lukasz,
We can't seem to find an account for you to investigate this further. Please can you submit your details so that we can look into this for you.
Stephen
Pure Broadband
Package Upgrade
Used Pure for number of years after problems with KComm. Called Paul about upgrading our existing package - very efficient & prompt.
Only minor criticism - as a long-term customer - would have been nice to know about package changes/updates. Granted should also have looked, but would have thought a note highlighting any changes/packages would have been sent out.
9 de enero de 2023
Opinión espontánea
Respuesta de Pure Broadband
Hey Nick,
Thank you so much for your feedback and we're so happy to hear about your great experience with Paul.
We'll take your feedback on board about package changes and upgrades and look to consider this in the future.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
It was my neighbour that recommended…
It was my neighbour that recommended this to me and I can honestly say it's the best company I been with they young guy that fitted couldn't help enough and was so lovely and friendly
30 de diciembre de 2022
Respuesta de Pure Broadband
Hello,
Thank you so much for your feedback and we're thrilled to hear we're the best company you've been with!
We'll feed this great feedback back to our installations team!
Stephen
Pure Broadband
It’s just *so* slow
It’s just *so* slow. Been paying for wifi for the last 18 months, and just use my phone data if I want to use anything like Disney+ or Hayu on my TV… because 4G is seemingly far faster than whatever Pure offer. It doesn’t even reach my TV in my bedroom half of the time, I don’t even live in a large property, it’s literally a 1 bed apartment. I’d finally had enough and messaged to ask how I’d go about cancelling, I was met with a reply stating this had now been processed with a reason I didn’t actually provide - I was only ever considering it as I was still exploring my options, but now I’m definitely going ahead with it seeing as no effort was made to retain my business or even find out the reason why I was wanting to cancel and offer support.
28 de diciembre de 2022
Opinión espontánea
Respuesta de Pure Broadband
Hello Alex,
Please could you submit some more information, we are struggling to locate an account for you. If you are still experiencing issues, please can you contact our service desk for more support.
Stephen
Pure Broadband
Connor’s customer service ⭐️⭐️⭐️⭐️⭐️
I called today and spoke to Connor, he went above and beyond to help me get my internet back on (my fault, turns out it wasn’t plugged in at the wall), best customer service I have ever received.
I’ve been with pure broadband since 2014 and highly recommend them. They are good value and no need for a phone line and fast set up.
30 de diciembre de 2022
Opinión espontánea
Respuesta de Pure Broadband
Hello Amber,
Thank you so much for your feedback and we're thrilled to hear that Connor was on call and able to help. He's over the moon that you said it was the best customer service that you've ever received!
Thank you so much for your feedback and for being such a loyal, long-term customer.
Stephen
Pure Broadband
So far so good
I had never heard of this company but had moved into a new build apartment so had a limited option of which provider to use.
Pure Broadband have been very good and very responsive when I’ve contacted them. The reason I gave a 4 not a 5 is the infancy of my dealings to date and also there was a mistake at the beginning and I wasn’t actually ‘switched on’ resulting in phone calls to rectify.
27 de diciembre de 2022
Respuesta de Pure Broadband
Hello Barbara,
We're sorry to hear that you experienced some issues when you first signed up with us. We hope that all of these issues have been resolved and that you are enjoying your service with us. If you do experience any issues at all please do not hesitate to contact us on 01482 77 88 38 and we will be more than happy to help.
Thank you so much for giving us a chance and choosing Pure Broadband.
Stephen
Pure Broadband
I’ve only had The service for a few…
I’ve only had The service for a few weeks and already I have had issues. This is massively inconvenient when you work from home. I need a reliable service and to date I’m not confident that pure broadband is right for me
14 de diciembre de 2022
Respuesta de Pure Broadband
Hello Jennifer,
I'm sorry to hear about the issues that you are experiencing. Please could you reach out to our team who will look into this for you. You can contact us on 01482 77 88 38. We don't want you to have a bad experience with us and would love the chance to put this right.
Stephen
Pure Broadband
Great service
Great service. Installed on time connection test done immediately and so far broadband very fast and reliable! Definitely recommend
15 de diciembre de 2022
Respuesta de Pure Broadband
Hello Cristy,
Thank you so much for your feedback, we're thrilled you're enjoying your service and the timely installation.
If you have any questions or queries, please do not hesitate to contact our team and we will be more than happy to assist.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Excellent support I got from Aidan Wilson
Excellent support I got from Aidan Wilson today, He patiently answered to my questions and dealt with my complain in a professional and excellent way! He provided a detailed instructions during the testing stage of my internet speed and I learnt a lot from him! Well done Aidan and Pure Broadband - you are lucky to have a great person like him in your team! Thanks Aidan once again for fantastic support!
15 de diciembre de 2022
Opinión espontánea
Respuesta de Pure Broadband
Hello Husan,
Thank you so much for your feedback and we're so happy to hear that Aidan was on hand to help! We're thrilled to hear that the call with our team was educational too!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Respuesta de Pure Broadband
Hello Barry,
Thank you so much for your feedback!
Stephen
Pure Broadband
Great support!
Had my internet down (which doesn't happen often) due to the WiFi router fault. Contacted the support and Connor responded quickly giving very clear instructions of how to resolve.
A huge thanks!
10 de diciembre de 2022
Opinión espontánea
Respuesta de Pure Broadband
Hello Piotr,
We're sorry to hear that you had an issue with the WiFi router, but we're glad that our team was on hand to help. Connor is over the moon with your feedback and glad that he was able to resolve your issues quickly.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
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