We had our Golden Retriever, Jake, insured with Purely Pets for the last five years of his life. We had many visits to the vets unfortunately and not once did they quibble with a claim and were very e... Ver más
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Consulta las opiniones de los clientes
I investigated prices etc for pet insurance on a price comparison web site and chose Purely Pets. Ecause of competitive price for what was offered for the product I wanted. Once selected the procedur... Ver más
I already had one pet registered with Purely so it made sense to register my second. Easy to use website and it automatically added my second policy to my account, keeping everything in one easy to ac... Ver más
La empresa ha respondido
They Cancelled insurance as I missed a payment due to being away with work. Says they contacted me but no email was received looked through email logs. Would not reinstate cover so I had to re... Ver más
Información sobre la empresa
Sobre Purely Pets Insurance
Escrito por la empresa
Protect your furry friend's well-being with Purely Pets, pet insurance specialists
At Purely Pets, we’re pet insurance specialists dedicated to helping you protect your furry family members. We provide comprehensive pet health insurance for cats and dogs, giving you confidence that your pet will receive the best care when it matters most.
Why Pet Insurance Matters
Pet insurance can provide protection against unexpected veterinary expenses for your furry friend. It helps cover the cost of vet bills: including accidents, illnesses, and injuries, so your pet gets the care they need without breaking the bank.
Expert Vet Care with Joii
We’re excited to have teamed up with Joii to offer you stress-free expert vet care, whenever you need it. Joii puts expert vet care in the palm of your hand with 24/7, 365 days a year access at your fingertips, in the comfort of your own home. Empowering you to access advice and treatment with qualified vets whenever you need them.
Why choose Purely Pets?
- ✅ 15 levels of lifetime cover – tailored to suit your pet and your budget
- ✅ Up to £15,000 lifetime cover
- ✅ No upper age limit – because every pet deserves protection
- ✅ 24/7 video calls with a vet – expert advice anytime, anywhere
- ✅ Manage claims online – quick, easy, stress-free
- ✅ Interest-free Direct Debit
- ✅ We can pay vets direct – so you can focus on your pet, not the paperwork
The Purely Pets Promise
Your pet’s health and happiness are at the heart of everything we do. From unexpected accidents to illnesses, we’re here to help you provide the care they deserve, so they can get back to wagging tails, sofa snuggles, and all the mischief that makes them special.
How to switch to paperless:
1. Log in to your portal using your usual details. 2. Go to ‘Document Preferences’ in your account settings. 3. Select ‘Digital Only’ and confirm your choice. 4. You’re done! Your next documents will be available online
Información de contacto
Lakeside North Harbour, 2nd Floor 5000, Western Road, PO6 3EN, Portsmouth, Reino Unido
- 0330 102 5748
- customerqueries@purelypetsinsurance.co.uk
- www.purelypetsinsurance.co.uk
3,9
Muy bueno
19 mil opiniones
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Great cover for my dog at an affordable…
Great cover for my dog at an affordable price
28 de julio de 2026
Respuesta de Purely Pets Insurance
We're so happy to hear your dog is enjoying the cover and that you found our pricing affordable. Thank you for your wonderful feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Purely pets was dealt with by the vets
Purely pets was dealt with by the vets.
I got contacted once by them to clarify some information.
There was no issue of covering the claims.
When I contacted Purely Pets to tell them my pet had passed away, the call handler dealt with phone call in a sensitive way whilst giving me the information I needed.
20 de julio de 2026
Respuesta de Purely Pets Insurance
We are truly grateful for your kind words and positive feedback regarding your experience with us. We understand how difficult it is to lose a beloved pet, and we are glad our team handled your call with the sensitivity and care you needed during such a challenging time. We always aim to provide clear information and support.
Kind regards
Jemma
The Purely Pets Team 🐾
Bill was settled with no trouble via…
Bill was settled with no trouble via the vets and yourselves
20 de julio de 2026
Respuesta de Purely Pets Insurance
We're so pleased to hear that everything was settled smoothly with the vets and our team. Thank you for sharing your positive experience!
Kind regards
Jemma
The Purely Pets Team 🐾
Respuesta de Purely Pets Insurance
Good morning
Thank you for taking the time to leave a fantastic review!
Kind regards
Jemma
The Purely Pets Team 🐾
Price gone up a lot and nothing we can…
Price gone up a lot and nothing we can do as wanted lifetime cover which means we have to stay, not happy
20 de julio de 2026
Respuesta de Purely Pets Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Purely Pets Team
My policy has increased unimaginable…
My policy has increased unimaginable over the last couple of years.
27 de julio de 2026
Respuesta de Purely Pets Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Purely Pets Team
Respuesta de Purely Pets Insurance
We're glad our website was easy to navigate. We appreciate your feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Respuesta de Purely Pets Insurance
Good morning
Thank you for taking the time to leave a fantastic review!
Kind regards
Jemma
The Purely Pets Team 🐾
Very easy process
Very easy process. Have used Purely Pets for another Spaniel, he was very sick for the last 2 years of his life and we had no issues with payments for chemo and monthly blood checks. This is why we have gone back to them.
19 de julio de 2026
Respuesta de Purely Pets Insurance
We're so glad to hear that the process was easy for you and that we could provide support during a difficult time with your previous Pet. Thank you for trusting us again!
Kind regards
Jemma
The Purely Pets Team 🐾
Was very polite and helpful
Was very polite and helpful, sorted out my policy and I am happy with the service
25 de julio de 2026
Respuesta de Purely Pets Insurance
We are so pleased to hear that our team was polite and helpful in sorting out your policy. Thank you for your kind words and for being happy with our service!
Kind regards
Jemma
The Purely Pets Team 🐾
Professional and reasonably priced
Very professional, excellent claims process and fair pricing. What else can you want when insuring your loved one !
25 de julio de 2026
Respuesta de Purely Pets Insurance
We're delighted to hear that you found our service professional, our claims process excellent, and our pricing fair. Thank you for your wonderful feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
COWBOYS!!!! AVOID
I have never dealt with such a INCOMPETENT insurer such as Purely Pets. DO NOT go with them. My claim is for £380 when my dog was screaming in agony unable to move with his neck, and we took him twice to out of hours emergency vets. I sent everything to Purely Pets, as did both of our vets (same company) again and again, and still MONTHS LATER I have had about 20 messages emails saying ‘we need more info from your vet or we are closing the claim!!!!’ WHAT MORE DO YOU NEED YOU ALREADY HAVE THE IN’s AND OUTS OF A DUCKS AR$E!!!!!! DO NOT GIVE THESE PEOPLE YOUR BUSINESS!! Imagine if my dog went for the MRI or an operation!!!! Doesn’t bare thinking about as I’d never see the refund!!!!
25 de abril de 2026
Opinión espontánea
Respuesta de Purely Pets Insurance
Good Afternoon,
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you,
Jemma
The Purely Pets Team
Getting too expensive
17 de julio de 2026
Respuesta de Purely Pets Insurance
Good morning
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you,
Jemma
The Purely Pets Team
Compared to other insurance companies…
Compared to other insurance companies Purely Pets do pay out on most thing. But always read the small print as they change things as the years go by and you don't realise when you come to claim what originally said £4000 is now only £2000
25 de julio de 2026
Respuesta de Purely Pets Insurance
Good morning
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you,
Jemma
The Purely Pets Team
Respuesta de Purely Pets Insurance
Good morning
Thank you for the great review!
Kind regards
Jemma
The Purely Pets Team 🐾
My cat is old and we are stuck with the…
My cat is old and we are stuck with the insurer as per condition that will not be covered by other insurers. So, every year the increase in the premiums is £12 to £15 extra per month.
Not nice to be honest. Only claimed once and that’s it for that condition across insurers.
24 de julio de 2026
Respuesta de Purely Pets Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Purely Pets Team
They are very competitive on price!
They are very competitive on price, although l have never yet had to claim!
24 de julio de 2026
Respuesta de Purely Pets Insurance
We appreciate you highlighting our competitive pricing. We're glad to know you're satisfied with our value.
Kind regards
Jemma
The Purely Pets Team 🐾
Great service and support with our…
Great service and support with our lovely cockerpoo Noodle thank you
16 de julio de 2026
Respuesta de Purely Pets Insurance
We're so happy to hear you had a great experience with Noodle! We appreciate your kind words.
Kind regards
Jemma
The Purely Pets Team 🐾
Choose insurers carefully
Painfully slow at responding to emails regarding claims. It's like a war of attrition, likely done intentionally to encourage people to give up. Following one claim premiums have dramatically jumped year on year. No precision quotation based on risk clearly just slapping on an extra 8-10 per month repeatedly. When asked for clarification on how the increase is calculated just a blanket pass the blame onto the underwriters.
16 de julio de 2026
Respuesta de Purely Pets Insurance
Good afternoon
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Purely Pets Team
I've never had to make claim but you…
I've never had to make claim but you are there in the background incase
16 de julio de 2026
Respuesta de Purely Pets Insurance
We appreciate your kind words. We are always here to provide support and peace of mind when you need us.
Kind regards
Jemma
The Purely Pets Team 🐾
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