From my initial phone contact to the completion of my worktops yesterday I only have very positive feedback. We had 1 small glitch which Lucy dealt with promptly and very efficiently so very speci... Ver más
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Consulta las opiniones de los clientes
We recently had 4 Quartz worktops, splash back and upstands fitted. The whole process was terrible, poor communication, amateurish laser templating and dreadful fitting. If I hadn’t signed the fitters... Ver más
From the outset Purple Granite have been fantastic to deal with. Tom was brilliant at keeping in touch, going through multiple options before helping me settle on the right design for our kitchen. Ki... Ver más
La empresa ha respondido
Had a worktop fitted last November. Recently had some work done which meant we needed a new window ledge 'off cut'. Purple Granite were very efficient using the original order with new templates to pr... Ver más
La empresa ha respondido
Información sobre la empresa
- Cantero
- también en la categoría
- Proveedor de piedras
Escrito por la empresa
At Purple, we help homeowners, builders, kitchen retailers, interior designers, and property developers transform kitchens and interiors with beautifully crafted quartz, granite, marble and porcelain worktops. With over 15 years’ experience, we’re known for premium materials, reliable service, and fast turnaround times — making us a trusted partner for clients and a go-to supplier for stunning, affordable stone surfaces. From one-off kitchen renovations to large-scale developments, our expert team delivers the right product, on time, with no hassle. Backed by 5-star reviews and long-standing partnerships, Purple is a name you can rely on.
Información de contacto
Unit 6, Gemini Business Park Stourport Road, DY11 7QL, Kidderminster, Reino Unido
- 01562 549100
- info@purplegranite.co.uk
- www.purplegranite.co.uk
4,4
Excelente
193 opiniones
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Terrible company
Terrible company. Poor service, no professionalism, and zero standards. Avoid at all costs.
16 de julio de 2025
Opinión espontánea
Respuesta de Purple Granite
We are very concerned to read your comments. After checking our records, we do not have any customers under the name Justine Norman. If you are a genuine customer, we would welcome the opportunity to fully investigate your concerns and resolve any issues. Please contact us directly with your correct details within the next 24 hours so we can look into this properly.
If we do not hear from you, we will have no option but to report this review as malicious, as we take false or misleading feedback very seriously.
We are committed to providing the highest standards of service and professionalism to all of our clients.
EDIT: You have also been contacted by Trustpilot to provide further details so we can identify you, but you have failed to respond. Without this information, we cannot investigate your claims, and as such, we believe this to be a false review. We are committed to providing the highest levels of service and professionalism to all our genuine clients, and we will be reporting this as a malicious post.
Really pleased with the worktop…
Really pleased with the worktop fitting, everything from choosing the worktop to the installation was professional.
Would recommend using Purple Granite to anyone looking for a worktop. Saved £1,500 compared to Wrens prices.
14 de agosto de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you so much for your review! We’re so pleased you’re happy with your new worktops and saving £1,500 compared to Wren is the cherry on top! 🙌 Enjoy your beautiful new space!
Brilliant from start to finish
Brilliant from start to finish! So much communication, free samples and they added on an extra bathroom vanity unit top at a weeks notice once I realised we needed something for a really good price. Also we initially couldn't afford an upstand for the kitchen as it meant we would need another slab (due to the size), I was sad about this but realised the limitations of our budget! However, on the fitting day, the lovely men who were fitting offered to give me an upstand for free as they just so happened to have a spare in the van that wasn't being used. Customer service like this is what really sets them apart - we're over the moon with our new worktops!!!
13 de agosto de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you so much for such a lovely review! We’re thrilled to hear you had a great experience from start to finish and that our team could go the extra mile for you — especially with the surprise upstand!
A Brilliant Company
Where do I start with this fantastic company. I was visited by Laura initially and I had a sense that this company was very professional after she ran through the process from start to finish of how the fitting would take place. She kept in touch through the whole of the procedure and helped when I was uncertain about choosing sink and taps. All of her workmen were very polite and professional. Aran the fitter was particularly helpful and made sure I was happy with everything from start to finish. I am absolutely delighted with my new work tops and I would recommend them very highly.
29 de julio de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you so much for the kind words! 💜
We’re thrilled you had a great experience with Laura, Aran, and the team — and even happier that you’re loving your new worktops!
Fantastic company from start to finish
Fantastic company from start to finish. Incredibly tidy work and great people, couldn’t ask for more. Recommend them to everyone for good reason!
16 de julio de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you! We're so glad you had a great experience — and really appreciate the recommendation!
I would highly recommend Purple Granite
The service we received from Purple Granite is exceptional. We are so pleased with our quartz top for our kitchen. The fitters, both named Aaron, have done an amazing job.
Thank you for providing a brilliant service from start to finish.
30 de junio de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you so much for your wonderful review and recommendation! We’re thrilled to hear you’re pleased with your new quartz worktop and the service you received from our team. We'll be sure to pass on your kind words to both Aarons — they’ll be delighted to know they made such a great impression. It’s been a pleasure working with you, and we truly appreciate you choosing Purple Granite!
Dreadful experience left with a faulty worktop that cost thousands
My Quartz worktop was highly polished when fitted. When this shiny surface wore off I saw a deep scratch over 5cm long, and emailed for this to be resolved. I was accused of being responsible for this scratch. Which was shocking.
After several emails requesting a refund or replacement the scratch was filled. During that appointment I asked for a replacement, as I had not bought a faulty product.
I received AI generated emails from Laura, I repeatedly asked for this issue to be raised as a complaint and for a refund or replacement. I contacted my credit card company for support and Purple Granite disputed this.
I would advise that no one pays in advance or signs off the paperwork until the polish has worn off and you see the worktop it’s actual state. Prepare to be very disappointed.
19 de febrero de 2025
Opinión espontánea
Respuesta de Purple Granite
We’re sorry to read your review, but we must respectfully clarify the facts.
Your worktops were installed and inspected by you on 19th February, and you signed off confirming everything was finished to your satisfaction. Our team took photographs at the time of fitting clearly showing no damage present.
You contacted us over two weeks later, on 7th March, reporting a scratch. Although this was not present at installation, we still arranged a professional repair as a goodwill gesture.
You then demanded a full replacement, which we declined, as this was damage not caused during fitting. You were also offered the chance to view the original images directly on our fitter’s phone, which you refused—choosing instead to accuse us of editing them, which of course did not happen.
Your suggestion that the surface “wore off” is inaccurate. Quartz worktops do not have a polish that wears away—the surface you see is the actual surface of the stone itself. Any marks or damage that appear later are typically from external causes, not product fault.
You raised a claim with your credit card provider. When a claim is raised by the consumer, the money is immediately and automatically reclaimed from the company, with the bias being in favour of the consumer. After a full and robust investigation, they found Purple not liable in any aspect of your claim.
We understand that damage can occur after installation and we always aim to help, but we will not accept false claims or accusations of dishonesty. We acted professionally throughout and stand by the quality of our work.
Couldn’t have gone smoother
I have just had our worktops completed by two of your team and can I just say from start to finish from when I first emailed for a quote, and dealt with one of your employees, Laura Davies she was an absolute asset to your company answered every single question I had and showed me in the right direction. And from then every single step has been so straightforward I’ve been kept in contact with the right people all the way through. It’s all been so fast and efficient. I am so pleased with our worktops. Thank you so much for providing such a great service. I would definitely recommend your company to anybody that is looking for affordable quartz and amazing customer service, I promise it wasn’t just the takeaway voucher that swayed me 🤣😉
Perfect
17 de junio de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you so much for your lovely review, Erika! We're absolutely thrilled to hear how happy you are with your experience — and your beautiful new worktops! I’ll be sure to pass your kind words on to Laura and the rest of the team, they’ll be over the moon to hear this.
Wishing you many happy memories in your new kitchen and we’d love to see some photos once it’s all finished!
Thank you again for choosing us!
Absolutely love our new quarz worktops…
Absolutely love our new quartz worktops from Purple Granite.
The service has been amazing from start to finish.
The quality of the quartz and the finish is superb and excellent value for money.
From picking our quartz top with Patrick to the excellent customer service from Rosie, Sapphire and Eve and templating by Chris. The journey has been so smooth and so efficient and everyone was so polite and knowledgeable and helpful.
The fitters today were brilliant.
Tom, Terry and Brodie did a wonderful job.
Highly recommend this company. Thank you.
13 de junio de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you so much for taking the time to leave such a wonderful review! 💜 We’re thrilled to hear you’re loving your new quartz worktops and that the whole experience — from choosing your stone with Patrick to the fitting by Tom, Terry and Brodie — was smooth and enjoyable.
We’ll be sure to pass on your kind words to Rosie, Sapphire, Eve, Chris and the installation team too. It means the world to us to know you’d highly recommend Purple — thank you for trusting us with your project! ✨
Purple Granite Worktops Fabulous
Stourport / Kidderminster branch did us proud
Very knowledgeable and listened to our requirements
Templater was very thorough
Our Portoro porcelain worktops with wrap over sides look amazing
The fitters were also a pleasure to have in our house
Overall we are delighted with the service we have had from Purple Granite
1 de mayo de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you so much for your lovely review — we’re thrilled to hear you had such a great experience with our Kidderminster team!
Your Portoro porcelain worktops look absolutely incredible, and it’s fantastic to know our templater and fitters made the process smooth and enjoyable for you.
We really appreciate you choosing Purple and hope you enjoy your beautiful new space for years to come!
We have been absolutely blown away by…
We have been absolutely blown away by purple granite. From the very beginning the customer service was amazing. Laura was so helpful in recommending the right worktop for us and made the whole decision process very easy.
We even had the opportunity to visit on site to see the worktop before it was cut which was a really positive experience.
Then there’s the price, after being quoted a ridiculous amount from a kitchen outlet. We were shocked at the difference, surely that meant the quality wouldn’t hold up though?
Having now had the worktops fitted I can confirm the quality is top notch, we are so happy with the end result and glad we decided to go with purple granite for this.
The measuring and fitting was so straightforward and the team were really friendly and professional, the finish is truly seamless.
We will highly recommend purple granite.
27 de febrero de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you so much for your fantastic review! We're thrilled that Laura and the team made your experience seamless and enjoyable. It's wonderful to hear that visiting our site added to your confidence in choosing us. We're delighted that you're pleased with the quality and finish of your worktops. Your recommendation means the world to us! 💜
Terry and Oscar did an excellent job as…
Terry and Oscar did an excellent job as fitters. They were polite and skilled to achieve a lovely looking new kitchen for me.
The reason I haven't given 5* is because there are really silly errors which happens with this company.
Firstly, they send far TOO MANY emails asking to confirm details in the processing stage, which I'd previously confirmed twice.
Secondly, they're lacking the basic and most simple of details such as changing the fitter twice. Hence I gave the electrician the wrong name to contact about a hob issue. Then there was not loading the correct sized upstands for the job. So the fitter had to leave the job the go and get them rectified. WHY would the product not be check-listed with the order as it's being loaded on the fitters van??? This could've created a logistical scheduling problem for me if i didn't live just a 30 minute round trip away from the depot. I have been assured by Eve that these basic errors will be looked into.
It's a shame such frustrating and unnecessary errors like this occur because the company has such fantastic qualities, such as the price, quality of the product and friendliness of the staff.
Irrespective of the above, I would wholeheartedly recommend Purple Granite as i think that they are well above the competition in this field.
15 de abril de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you for your review. We're sorry to hear that you found our communications frustrating. Our intention at each stage is simply to ensure clients are fully informed and aware of what’s happening. We genuinely appreciate that you’ve taken the time to read through everything — you’d be surprised how many clients don’t, and then feel disappointed when things don’t go as expected.
We aim to make the process as smooth as possible, as it really is a collaboration and requires good communication from both sides.
Regarding the fitter’s name, I understand the confusion. We try to provide fitting slot details as early as possible the day before, but as you can appreciate, we often have clients altering time slots or fitting dates at the last minute, which means we have to shuffle the diary around late in the day. That said, we’ll look into whether it might be better to hold off on confirming the fitter’s name until the morning of the appointment to avoid any further confusion.
The upstand issue is, of course, not acceptable. They unfortunately slipped through at 100mm high instead of the correct 40mm, and I’m very sorry for that. However, as you noted in your review, the fitters returned to the factory, had them cut down, and brought them straight back out to complete the fit. This has already been raised with the quality control team this morning to make sure nothing like this slips through again.
We’re really pleased that you're happy with the finished worktops, and thank you again for your feedback — it’s genuinely important to us.
Fabulous team and experience!
Purple granite have been fabulous from start to finish. Laura spent lots of time with us finding the right quartz. There was a slight design change needed at templating, but Laura found a way to get around it.
The quartz is beautiful, we chose denali and would really recommend for anyone wanting a really subtle vein.
Our fitter Huw was brilliant! The join has been done to perfection. We are really impressed and would highly recommend!
10 de abril de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you so much for your review! We're thrilled to hear you had such a great experience with us. Laura always goes the extra mile to help our customers find the perfect match, and we're glad Denali quartz was "the one" – such a beautiful, subtle choice! We'll be sure to pass your feedback on to Huw as well – he’ll be delighted to hear it. Enjoy your stunning new worktops, and thank you again for recommending Purple!
Absolutely great service and product
Absolutely great service and product
Love my new worktop
Great job and straightforward from the start to finish
Don’t go anywhere else !
Mary & Mike Hussain
Solihull
7 de abril de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you so much, Mary & Mike! We're thrilled to hear you love your new worktop and had such a smooth experience from start to finish. It was a pleasure working with you both — enjoy your beautiful new space!
Excellent worktops
Excellent worktops, fitted beautifully by experienced polite and helpful fitters. Really pleased with result
2 de abril de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you! We're so glad you're pleased with your worktops and our team's service. Enjoy your new space! 😊👏
Love our worktops
Love our worktops, really competitive price much cheaper than Wren and Wickes. They were really patient with us because we paid our deposit and didn’t gave it templated until roughly 8 months later. Fitting went smoothly and it looks amazing would highly recommend. Also thank you to Judith in the Worcester shop she’s fabulous.
21 de marzo de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you so much for your lovely review! We're thrilled to hear that you love your worktops and found our pricing competitive. We'll be sure to pass your kind words on to Judith—she truly is fabulous! Enjoy your beautiful new kitchen. 😊✨
Excellent Communication
Purple Granite have kept us in the loop all the way through the process and have no reason not to recommend them. Thank you for making this a stress free purchase
19 de marzo de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you for your kind words! We're delighted to hear that you had a smooth and stress-free experience with us. Keeping our customers informed throughout the process is a top priority, and we truly appreciate your recommendation. Enjoy your new worktops! 💜
Very poor customer service
The first initial meeting was a pleasant experience however that was the only positive, as the rest of the customer service we received was very poor. Information about our order was not passed on correctly which we were told was partly our fault as we should have checked and chased. They threatened to cancel the job because they forgot to take payment. They forgot to send the chopping, they then sent the wrong chopping board. They said they will only rectify this mistake when another customer orders the same material, to date we have not heard from them and I don't ever see this materialising. We would not recommend this company.
1 de julio de 2024
Opinión espontánea
Respuesta de Purple Granite
Hi Sarah,
Thank you for your feedback—we truly value our customers’ experiences and always strive to provide a positive service.
Firstly, I’d like to address the matter of the chopping board. This was not an item you were charged for, and we can only provide one if it is possible to cut it from your selected stone. In this instance, that was not feasible, so we sent a close-matching alternative as a gesture of goodwill. However, I completely understand your disappointment, and as a further goodwill gesture, I would be happy to arrange for two chopping boards to be sent to you.
Regarding the concerns about payment, I appreciate this was a frustrating situation. The request to apply for finance was received the day before your installation date, which unfortunately did not leave enough time to process and approve the application without delaying your installation. While we always do our best to accommodate customer requests, finance applications do require prior arrangement to ensure a smooth process.
I regret that your experience did not meet expectations, as we take pride in our service. Your initial consultation was a positive one, and we would have liked to carry that through the entire process. We value open communication and would like the opportunity to resolve any remaining concerns you may have.
Five star experience all around!
Fantastic service from start to finish! Rich, the templater, was extremely knowledgeable and helpful and made the whole templating process smooth. The fitters, Huw and his colleague, did an incredible job - the workmanship is brilliant, and our quartz worktops look stunning. They took the time to explain the aftercare and the whole process thoroughly which we really appreciated. The office team were also great, we had to change a few things and they were always happy to help! I honestly can’t fault anything and would highly recommend Purple Granite to our friends and family.
10 de marzo de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you so much for your kind words! We’re thrilled to hear that you had a fantastic experience from start to finish. Rich, Huw, and the whole team will be so pleased to know their efforts made a difference.
It’s great to know you’re happy with your quartz worktops, and we truly appreciate your recommendation.
First Class Company
Fantastic service from start to finish, from Judith in the office to the fitting. Very efficient, reliable and good competitive price. Over the moon with our worktop. Diane and Chris Verney.
3 de marzo de 2025
Opinión espontánea
Respuesta de Purple Granite
Thank you so much for your kind words! 😊 We’re thrilled to hear that you had a fantastic experience from start to finish. Judith and the whole team will be delighted to know their efforts made a difference.
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