Racing TVOpiniones 

Absolute crap!! If you are a punter and just want to read up on the events, form, and watch the racing, knock yourself out.
But if you are a trader where speed of the live feed is of the upmost importance... forget about it! I am trading the Grand National today at Aintree and have just counted a 15 second delay between Racing TV live feed and (free) Betfair live feed. What I load of crap!
I have been told its dependant on internet speed, and ranges between 4-8seconds delay. My speeds currently are "download" 62mbps, "upload" 58mbps, nothing wrong with that. If there was then why is Betfair streaming with approx a 1second delay. My software Bet Angel goes in play at the same time as Betfair... Racing TV is miles off!
The thing that really pees me off is that if you use the trial and go 1 day over, they automatically lock you into a 12 month contract that they say "sorry we can do anything about it!". Im sure this is a trading standards issue becasue they (YOU) are not delivery a product that I am satified with... thats now costing me about £300 for the year! P. take!!!!!!!!!!!!!!!!!!!!!!!

Big time cheats !

Called them start of year told them they have increased prices from October but didn’t inform only now I saw they have increased from £9.99 to £24.98 .. They said they have no obligation to inform as £9.99 was 12 month deal price .. I said ok not fair but ok so cancel services I don’t want it at this price .. they offered another promotional offer for 12 months I said no thanks just cancel .. they said you have called on Feb 1 you paid on Jan 31 so we can’t refund you for 1 day used so you still watch channel till feb end and will get disconnected after that so no more payments ! Guess what March 1 they again charge me £24.98 , I call them up and they said oh will be last payment and end March end .. I have escalated and said this is fraud you agreed on last call that Jan 31 was last payment send me recordings of call .. no response didn’t get an recordings yet waiting !

I took part in the free trial. When the auto-renewal was approaching I emailed and requested the renewal did not take place. I was initially asked for further personal details, which I provided.
I then received a response stating that I must call them.
Due to my job (I work in the police), I explained that I was unable to call during the office hours. This email was completely ignored. They then renewed the subscription.

I sent multiple emails stating I did not want the renewal. I advised them they did not have permission to take money from my account. This was all ignored.

This company is in the stone age. Long gone are the days when businesses can force you to call company numbers to pressure sell their services.

I will be sure as many people as possible know to avoid this terrible company.

I’ve been a paying subscriber for 18 months. Contract was for 12 months. Now they’ve sold the made up ‘debt’ on to BPO debt collection agency. Avoid like the plague

I requested my account to be cancelled ,it was kept running for two further payments . When speaking to customer service today I was told about their policies and how there would be no refund. The person I spoke to was abrupt and robotic, it was extremely bad customer service and an unpleasant conversation despite my well mannered responses . I was also invited to claim a ‘free day pass’ via my email and went ahead with this. When I logged in to use it, it wasn’t valid, so I called customer service and was told there was no such offer. I then bought a day pass for £10 so I could watch the Boxing Day racing , but when i logged in, it wouldn’t work ! Therefore, as I told the person this morning, neither myself or my partner will ever spend money with Racing TV again , absolute cowboys. Avoid .

Absolutely horrendous how disgusting my talk to people we purchased back in august a guy from sky told me he could cancel my subscription so i said please do as we did not use it anymore and when we did purchase the guy said u could cancel at any time .
Had a phone call this morning from racing tv and someone harassing me and telling me im wrong what his fellow employe told me should be closed Absolutely disgraceful

Absolute bandits this company. Make it near impossible for you to cancel the free trial before it ends and have already taken payment by that point anyway, then you're tied in for 12 months and they'll have it sent to BPO debt collections within a week for the full balance if you haven't made the first payment. Disgrace this lot.

Horrendous experience with Racing TV customer service. After 8 telephone calls the company stilld could not locate an old account and connect me to the 30 day free trail. They told me to contact sky for the old viewing card number and sky clearly stated they did not have this. The customer service team clearly have idea what they are talking about and are even clearly not trained or polite. in fact they are rude. How can a company like this exist with shocking customer services. All the other reviews on this page are true. They are cowboys and don't even have a technical support team who can help either. Stay clear!

Wish I'd read reviews first. Signed up about a week ago for free trial sub as didn't realise I could watch my bets online on my bookies site.

Just tried to cancel subscription (well within the 30 day trial) and agent said I had to call 2 days before the trial ends. What a load of rubbish. Doesn't say this on their site. He said it was their policy, I kicked up a stink, he put me on hold, eventually came back and said it had been cancelled. I asked for a confirmation email (as my trust in the company was 0 by this point) and he said no and I demanded it and he hung up. Probably not his fault, using the script he's given.

Absolute cowboys. On their site it actually says first payment may be taken before 30 day period ends. Think their tactic is this 2 day before cancel policy and start taking the money before then and then say the min 12 month period has started.

Absolutely disgusted by this company, feels like dealing with crooks.

Simply awful. I cancelled my subscription and sent a cheque for the pending balance. I started to receive debt collection letters from BPO for the princely sum of 34.98.

I phoned customer services several weeks ago and they acknowledged the mistake and promised they would contact BPO to stop the letters.

Did they ever .. The letters continue to arrive. Subsequent calls to customer services have reached as far as trying to get the person to understand my postcode-

This company is leaking customers and good faith-all races can be seen nowadays on any of the major web bookies-they try and encourage people to sign up to bookies where they will receive affiliate commission for punters referred.

The sooner they disappear the better.

I have emailed them asking for a letter confirming no debt is owed. watch this space.

A disgrace to the horse racing fraternity.

Awful company. Ignorant to correspondence. I missed the cancellation by one day. Totally did not want their service for 12 months, so asked for another option to this ie 3 months perhaps. Got the standard you have this for 12 months reply. So I thought , I’ll forget about this. Cue the BPO bullies letter to pay the 12 months . Paid them. Requested to them I had paid my money, then the channel back on for rest of the term. Ignored again. Disgraceful customer service and bullies

Would be rating this company-5 if I could, one of the worst experiences I’ve ever had with a company!! Signed up for one month before the pandemic then cancelled as there wasn’t any racing for 12 months and I’ve received a dept collectors letter saying I need to pay almost £300 for a 12 month subscription!! I’m being threatened to be taken to court over it too, I said about the pandemic and there wasn’t any racing to even view but they said that incase of a worldwide pandemic it wasn’t mentioned in the t&c 😱 what a stupid thing to say such a thieving company trying to get money back they’ve lost this past year, and the staff at customer services need to be trained in people skills, such rude people!!!!!

I'm receiving debt collection letters because I didn't cancel after a free trial 2 Years Ago!

I had their channel for 1 month and they're pushing for a year's subscription using BPO to recover it, Embarrassing!

Thought I had a free trial now getting debt collection letters for a contract I didn't sign up for.. STAY AWAY

Very poor customer service. They claim to support responsible gambling, I have admitted I have a gambling issue and am receiving counciling. I am doing all I can to avoid racing, yet when I explained all this to racing TV they refused to cancel my account, so I still have access to their channel which is no help at all.

I notice on their web page they have a banner thanking customers for helping them through the toughest time in racing, let's get something straight here, the only reason they have survived is because they have ripped customers off during a pandemic with their hidden t&c's tricking them into a 12 month contract.
The tide is turning now as people become aware off their dirty tricks, even the better race courses are noticing and leaving them i.e Newbury going to ATR.

They do have their uses though, if you can't sleep just switch the channel on and listen to some of their pundits.

BE VERY AWARE OF THIS COMPANY.

I signed up for a free month trial. There very small print then locks you into a year long contract.

I told them I had a gambling addiction which they were contributing to making worse. They didn't care and failed to response to formal complaints.

AVOID at all costs

Racing TV are money grasping clowns , they actually sent in a debt collection agency because 1 payments of £18 was overdue, they threatened me with court action if it wasn’t settled immediately .
Let my experience be a warning to anyone even thinking of taking out a subscription to this very unfunny bunch of clowns .
Next call is to unsubscribe as quickly as possible. You can watch live racing from all tracks on Betfair FOR FREE
KB London

Forgot to cancel after free trial and now told that somewhere in the terms and conditions I’m stuck into a 12 month contract. That is £299.40 for something I don’t watch. This should not be allowed to happen…