RADIO TIMES Opiniones 194

Subscription deliberately taken out so we would receive the Xmas edition as part of our family tradition.
This edition came out on 13th Dec and has been available in-store since then.
As of 20th Dec, No delivery of this edition and Radio Times are stating that people wait until the 22nd Dec before contacting them about it! What are Radio Times expecting subscribers to do by waiting until the 22nd Dec, considering that there are Royal Mail strikes on 23rd and 24th Dec! How on earth do they expect subscribers to receive it by waiting until 22nd Dec? This is probably RTs most important edition of the year that people look forward to, and letting customers down with non-delivery of this, with no proper backup plan is just really poor customer service. Yes, Royal Mail strikes are out of RTs control but the edition has been out since 13th Dec and there has been plenty of time to resolve and prepare for these eventualities to ensure subscribers get their copies of this edition. Offering subscribers, discounts etc. after the horse has bolted as an apology, really doesn't fix being let down on this "special" edtion. The damage is done. Not a great start to peoples' Xmas. Very, very disappointing RT! :(

Absolutely shocking customer service. They failed to take a payment and tried to blame it on me. The first advisor I spoke to ‘Linda James’ when I asked for legal documentation of my direct debit couldn’t answer my request so proceeded to go silent!
They failed to uphold their obligation to provide, and then tried to blame it on me. My advice to anyone considering a subscription with these, DO NOT WASTE YOUR TIME!!! Shocking customer service

I requested a refund from RT on 19th October and was told 3-5 days. It’s £47 and I still don’t have it. I rang on 26th October and again today 4th November and was told they would request it again and another 3-5 days. The payment took me overdrawn and I am still paying OD fees. They take it in seconds but try getting it back! I won’t subscribe again. Jane Gibson

Ordered a radio twice as first radio from their shop did not arrive they say they sent another one out 79.99 not cheat it’s been over a month now and still nothings arrived, shocking never ordering again and it stills not arrived .mr D. Mounsey

What a dreadful “improvement” Ok I’m a long time subscriber and used to it’s layout, but why oh why change the layout of of the sports pages? I now find it so much more difficult to browse them. And what is the point of putting the film and film reviews, which I note have been reduced, in the middle of the of the general reviews? This “improvement” will most definitely encourage me to investigate alternative sources

I have had a subscription with Radio Times for many years. My yearly subscription has increased over the years from £104 in 2017 to £182 per year. Last week I decided the magazine was not worth £184 per year and phoned to cancel. The customer service person I spoke to informed me, they would reduce the half yearly payments starting at £72. I informed her I still wanted to cancel, she reduced it to £62, I said I still wanted to cancel. When she informed me her last offer was £52, I decided to continue my subscription. I have discovered they offer £52 to new subscribers. When I phoned to complain and cancel again, I was informed the offer was offered to new customers for a limited periods only. I said it was a shame they did not inform existing customers about these offers. I was informed by the customer service person, the offers appear in the advertising materials enclosed with the magazine. I do not buy the magazine to read their advertising leaflets. I am aware of a subscriber who took out subscription a number of years ago and is paying £49.99 per half year. My opinion is by increasing subscriptions for long standing customers they are able to offer lower subscriptions to new subscribers.

I've bought the Radio Times for many years as I prefer it to all the other TV listings. When this week's copy arrived, I opened it I was welcomed to my "new and improved Radio Times"!
It might be new, but it's not improved. The general layout looks cheap and tacky and just like many other magazines today. I understand that this is probably about attracting a younger reader, but what about loyal readers who liked it the way it was?

I am not talking about design or good looking website. I am gonna say how they are using google ads on the bad way(as an user for me). whatever you search, you will find exactly the same title on that web page and click it(hoping to reach your data), and you will find a tones of picture and mixed text going down and try to find what do you looking for for example; ..... relese date. God knows where is it.
I hope one day, some Governments try to find out kind of web police or something and stop these all and leave some clear information to us about what do we looking for.

My favourite radio station always listen everyday after i read the newspaper . It is the Best Newspaper and Radio and 5 stars from me .

Absolutely useless. I mush have had 5 undelivered Radio Times' Cannot contact A PERSON!!! WHAT IS GOING ON. Don't quote covid at me. I can order a microwave and have it delivered the next day. Last week's and this week's had to be purchased as well as others missing this year. Exasperated!!!

Many of the on line TV listing times say's (Sorry we failed to load the data for this time slot). If that is there only function as a tv guide what is the point?

Dreadful upgrade I can't add more to others' comments

Radio Times.
Bloody awful app. Wanted a cast list of Das Boot.
Nothing!
Get rid of it.

Whoever thought this was in any way an improvement must want to get sacked. Staggeringly bad.
If it ain't broke, don't fix it.

I am sometimes surprised that it works, mostly it doesn't. Some reviewers are blaming the BBC, but the BBC sold Radio Times years ago as a cost cutting measure to Immediate Media. Maybe Immediate Media should go into a different bussines, like road sweeping or something, because they sure are rubbish at on-line publishing.

Disastrous! Nothing wrong with the old site. As 98% of other reviews have already said, massive loss of functionality, user-hostile. Will the BBC change it? Don't hold your breath!

Rubbish! There was nothing wrong with the old one! The new one is SO slow and not at all user friendly. Come on RT, revert to normality!!

Ridiculous. Radio Times has reached the end of the line.

I give up!! I’ve always used the Radio Times website but won’t be using it anymore. It’s slow and nowhere near user friendly as it used to be. Why try to ‘fix’ something which isn’t broken.

Absolutely dreadful update. It just doesn’t work. What was wrong wirh the old version I do not know.