Rail Ombudsman Opiniones 

Not getting anywhere with LNER, National rail, Northern about how my daughter was treated at York station (like a criminal, causing a panic attack). In the end paramedics were sent for and after treatment a hospital visit was turned down by her and she only wanted to go home back to Leeds thus missing an important meeting in York.
ALL WE WANTED WAS AN APOLAGY FROM YORK STATION ON HOW MY DAUGHTER WAS TREATED.
I thought the R.O. would help, but after many e-mails to them backwards and forwards R.O. asking for information which I sent on a number of times. Still getting nowhere with R.O. I decided to complain about how R.O. had treated me , so I filled in a complaints form with all the e-mail names of people involved, (must be in double figures), the time and date of the e-mails etc which were sent to me asking the same questions that I had already sent. Only for the complaints person asking me for the details again - but I was complaining how badly I was treated by persons belonging to R.O. team. In the end one of the persons who I was complaining about was also in the complaints team - in the end I just gave up and told them so. - So if you want to complain to the R.O. I hope you have better luck and and gets an understanding person who will deal with your complaint instead of passing it onto others to sort out

Connor Hare was professional, prompt and clear in handling my complaint. after several weeks of wrestling with a train company that just was not listening, I was heard and understood. I’d like to think that the train company understand my experience as an 80 year old traveller.

It was a long winding process and I had to chase the status of my complaint and took more than 30 days to resolve. My complaint was even closed without notifying me in advance

It was an easy process to submit information and the process was timely and fair.

They responded within the time-frame they set out and managed to solve my issues perfectly.

Got my initial request rejected since I logged it within a month timeframe and I was supposed to wait for 60 days. But got a timely resolution when I raised it again. Thanks for the help.

RailOmbudman thanks for giving me logical and fair decision which was earlier denied May it be time, or saying not receiving my complaint,and Mr Joe denying me additional tickets on knowing we both are in seventies and am unable to travel on my own and rtn same day. Mr Ramesh Chaudhary who was dealing with case may have done something to prevail senses on them. My special thanks and appreciation to him for amicable settlement. He done a great job.

Issue resolved - I'm very pleased with the service I received from Rail Ombudsman.

Hi
I give a fiver stars because ombudsman resolved my issue with positive outcome
Thanks for your support

Ombudsman took just two weeks to achieve settlement of a delay repay claim that had been ongoing for three and a half months with the provider. Easily accessible website and helpful personal response. Great work. Thankyou.

They listened. The level of frustration I had trying to get a train from Nottingham to Leicester after what was supposed to be a celebration evening out. The ombudsman ensured I was listened to. Thank you for helping me fight a big corporation.

Useless organisation and not consumer friendly. in reality they work for the rail companies and for their benefit. Took unusually long to address my complaint after multiple follow up emails and phone calls. End result: Upheld the complaint but didn’t penalise the rail company for the negligence. My serious advice is to never go to them. The time and effort doesn’t really worth it.

Connor at the rail ombudsman was superb. He was efficient, prompt in his replies and his actions resolved the issue I was having, which had earlier stalled.

Had a mare of a trip to Liverpool in Dec. Ended up in deadlock with Cross Country for a poor refund attempt so raised issue and Connor agreed with me. Good comms throughout the process with Connor. Just be patient and make a claim if your situation is justifiable.

I refer around 1 case per month to the rail ombudsman, and they are usually very quick in dealing with cases. Delays are usually down to the train companies not responding, which isn't the ombudsman's fault. Most of my cases have had a good outcome and all have been at the very least explored in detail.

Overall, the ombudsman has saved me several trips to small claims court and been able to get me the compensation I deserved on many an occasion where the train companies themselves had refused.

Rosie, the lead ombudsman, is particularly excellent and is very happy to hear even the most complex of cases. I am always grateful for her and her team's assistance.

After seven months and 14 letters to GWR the Rail Ombudsman settled the matter for me in just over a week.

Despite two messages to the rail company, I had received no acknowledgement or response. With a few days of referring my issue to the Rail Ombudsman, they had contacted the rail company, and shortly after, received a full and acceptable response.
Being ignored by the rail company added to the original irritation and I was very pleased that the Rail Ombudsman had been able to resolve the matter, on my behalf, rapidly and satisfactorily.

After attempts to recover from AWC a suit case and getting no response I took my complaint to the Railombudsman who took it up with AWC,
I have now received compensation.However I feel that this would not have been possible without the expertise of the lady put in charge of my situation

After months of dreadful to no service from Avanti West Coast to refund tickets via their (broken) Delay Repay process, we contacted the Rail Ombudsman in a last ditch effort to get the 100% refund we were entitled to. Living overseas apparently makes it even more difficult for AWC in this digital age #railfail2024 ... but not the Rail Ombudsman. Within a couple of weeks we had the refund in our bank account - a huge thankyou to Connor H who kept in touch with us throughout the process and was so helpful after a such a frustrating experience - highly recommend using the RO!

Had long delays (3 months) with TfW getting refund back, finally decided to get in touch with the Ombudsman and I got my money back within a week + £10 apology. Highly recommend.