Rail Ombudsman Opiniones 

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So impressed... they reviewed my case in detail, championed my case from start to finish and achieved the most amazing outcome... I'm so grateful to the Rail Ombudsman

Thank goodness for the Rail Ombudsman because without their help we should all have to resort to expensive litigation which only a very few could afford and thus the Rail Companies would persist, as some still do, in obfuscation and prevarication and economy with the truth, thereby avoiding justifiable claims for compensation. This is the second occasion upon which I have had to take recourse to the Rail Ombudsman's service and I am mightily pleased with the speed (within their remit) and quality of service they provide. My dispute with GWR began in September; now resolved in January! I have a 'batting order' of Rail Companies' service: 'Grand Central' offer an Express Train for customer service; all the others seem to stop their trains at every Wayside Halt!

Very helpful, clear and communicative. Right from first contact and a tel call they made to make sure I was clear on how it worked and what happens next, through to a final follow up on agreed resolution. The train company were pretty awful before, during and after mind you.

The Rail Ombudsman helped me after I was experiencing delay and obfuscation from LNER after a delayed Leeds/London train in July. It seems that LNER have a “reputation” of delaying payment. Even after reaching a settlement with LNER they delayed payment past the ’20 working days’ and I had to ask the Ombudsman to chase them. It worked and payment was made shortly after. It is imperative we “users” have the Ombudsman Service to keep the Train Operating Companies honest and respecting the agreements they make.

Having got nowhere with 3 rail companies who were each denying responsibility for the train delays/ cancellation I experienced I contacted the Ombudsman. I was impressed by the speed and efficiency with which they dealt with my complaint, keeping me updated as things progressed. One rail company reimbursed my ticket within an hour of hearing from the Ombudsman and the other within a day.
I would highly recommend using this service to those experiencing problems with unresponsive rail companies

The Rail Ombudsman were very helpful in dealing with my dispute, and provided clear updates and instructions at every stage of the process.

I have to commend your staff member Connor Hare, he handled my complaint expediently, professionally and with the utmost care and respect! He is truly amazing, nothing too much trouble for him, he went above and beyond any expectations I may have had. How I wish LNER had a few "Connors" in their employ, would have eliminated the need for complaint, but there again I would not have had the pleasure of his assistance and advices. Thank you Connor so very much for everything.

A fantastic, efficient and kind institution that really helps the public.
I had a dispute with Heathrow Express (and their terrible customer service), and the Rail Ombudsman resolved this quickly and effectively.
The case handler, Ramisah, was v kind, responsive, polite and generally fantastic.

All in all the Rail Ombudsman Staff did a great job!

Notwithstanding, I think that it would give the Rail Ombudsman more “bite” if his Staff had more powers to force Rail Companies to “obey the law” rather than “suggesting” that they do so!

I dealt with Claire. And I have to say she is wonderful. A first class customer service. If only the RSP customer service was as good as she was I wouldn’t have had to go to the rail ombudsman. Thanks for your help Claire.

The Railway Ombudsman have been very efficient and helpful in resolving my complaint with LNER.

LNER ignored me for months after they cancelled two trains which resulted in having to buy additional tickets on the day for a high price. The railway ombudsman were helpful and informative as I went through the process. Their work resulted in me getting the refund I was due.

Their service was much more efficient than other ombudsman services I have interacted with.

Their process is that you have to wait 40 working days from starting a dispute with a rail operator before escalation.

However under consumer law you only have to wait 30 Calendar Days.

You have people such as Fiona who feel they have a personal veto. Consumer rights/laws overrule whatever their policy is.

And then they stop putting thier name to responses once caught out. Then stop responding at all.

If only we had a knowledgeable and effective rail ombudsman, passenger watchdog or rail regulator who could protect passengers' interests and ensure sufficient safeguards were in place to prevent widespread mistreatment of passengers.

This has now been escalated in such a way that Fiona will very quickly realise she is in the wrong here. Never come across such pig ignorant service.

After sending numerous emails to Merseyrail and Transport for Wales only for neither to actually listen I decided to contact the Ombudsman. They listened, understood and took the time to phone me twice to double check some details and, all thanks to them, I have eventually been offered a full refund. Just fab service from them!

Following a n issue with the dreadful northern rail, I contacted the ombudsman.
They pursued northern for the compensation I was due.
Although it took several months, I eventually received the cash.
Throughout, The Ombudsmen kept me fully informed, and I am sure that without their input, I would have been waiting for many more months.

Completely pointless organisation. Without being able to prove what has been said in a face to face conversation, they are unable to take action against rail companies. The whole service is a complete waste of time and money and is merely a front to try and show there are checks and balances in place. Every person working for this company is stealing a living and the organisation has as much power, authority and teeth as a newborn baby. Close down for the benefit of humanity

After trying unsuccessfully for 3 months to obtain a refund for a simple duplicate charge made by LNER, I raised a formal complaint with the Rail Ombudsman.
My complaint was responded to extremely promptly and resolved to my satisfaction within 3 weeks!
The online process was very simple and I received regular progress updates from the Rail Ombudsman.
This is an excellent public service which I would recommend more people should take advantage of.

Excellent, easy-to-use. Took a month to resolve after train company ignored my claim on what was clearly their fault. Full compensation, so would recommend if you have tried claiming and been rejected/ignored.

What a waste of time.

Everything was positive. The representative from the Ombudsman was efficient,effective and totally focussed in getting an effective resolution to my complaint.
I am complete satisfied with the outcome.