Rail Ombudsman Opiniones 

After Rosie Tackley got involved everything ran smoothly. Bless her.

My experience with the Rail Ombudsman was very positive, and my claim was successfully resolved. The Rail Ombudsman effectively communicated between the complainant and the Rail Service Provider, making the process straightforward and easy. I greatly appreciate the help provided by the Rail Ombudsman.

Efficient service from Connor to achieve a positive outcome.

The respond was prompt! I am satisfied with the compensation outcome.

Clear information and got a result from the rail company, who were not prepared to offer compensation for our ruined journey

Only given one star because you cannot choose no stars.
As others say, do not waste your time with this.
Biased towards the rail companies without arriving at logical resolution.

On both occasions I have contacted the Rail Ombudsman the response has been prompt and courteous, and I received full compensation from the rail companies concerned.

I submitted a case to the Ombudsman about compensation regarding a delay after my appeal was turned down by the train operator. About one month after I opened my case I received a call from the Ombudsman that the train operator was to compensate me in full. I am impressed with the service and now expect my compensation to arrive in full.

Having got nowhere by complaining direct to the company, I approached the Ombudsman, whose intercession brought about a near-immediate change of stance from the company followed by an acceptable resolution. This was much appreciated.

I found the service quite efficient. Not lightning fast, as information has to travel back and forth between the rail company, the ombudsman, and the user. I did not get all I believed I deserved but it never felt, the ombudsmen were deserting me.

The reply to my enquiry was very fast. They responded very kindly and took the time to forward me on to the right department.

Brilliant, were able to resolve my issue despite me trying beforehand with the railway company. Will highly recommend!

Try to be honest with consumers when you make any decision , we feel you are working for rail parties by taking their side, I don't think this site is required as it is here to pass comments to consumer by taking the stand for rail services hence I feel this site should be closed as its waste of consumers time. even 1star is waste of it.

Corrupt, liars, wasted my time - not fit for purpose. I won't go into more time wasting by explaining what happened but I am stunned. One day though, they and the rail company will reap what they've sown.

One problem solved on with the next ! Good work 👏

Excellent service ..

After months of GWR refusing to recompensate for a series of cancelled trains, the Rail Ombudsman swiftly and efficiently solved the matter for me and retrieved 100% of the ticket I had been due.
Brilliant! Thank you very much!

I had an issue over incorrect advice on tickets given by ticket office staff resulting in a penalty charge while on my journey. The advice was given by one operator and the penalty charge by another. I tried to resolve this myself but both operators refused to record a complaint as they stated it was the other operators fault, so I could not even register a complaint. I obtained Deadlock letters and informed the ombudsman. The complaint was accepted on the day and progressed quickly with an ombudsman mediated result within the month. I was fully refunded without any further issues. A troubling 'Catch 22' problem with both operators sidestepping their responsibilities now fully sorted with no further upset to myself.

Tried to complain about Transport For Wales frequently selling First Class tickets, despite not providing it, after the point where they know a first class carriage will not be available. This has happened nine times in three weeks.

They responded by saying they cannot investigate "industry policies" and it isn't a "consumer matter"

What planet are you people living on?

LNER accepted that their service had been poor. A senior staff member actually met with my daughter and I and told us what would be done to rectify a disability complaint. I was so impressed at the proactivity here - yet the compensation, financial and other, did not materialise and it took the Rail Ombudsman service many months to finally oblige LNER to provide a cheque. Although the other aspects of the agreed settlement remain unaddressed I accepted to at least get the money. Apart from the length of time it took for LNER to be obliged to issue the cheque, with me having to keep on at the Rail Ombudsman service, they were pretty good on this occasion and I was overall satisfied with the way the matter was dealt with. Like others, however, I'm not entirely convinced that the Rail Ombudsman exists primarily to protect the rail user.
It took so long to get things sorted that I wouldn't be allowed to submit a review using the date of the experience, so I have given the date when LNER agreed to a settlement.