Raven Housing Trust Opiniones 

I submitted an application for permission to carry out improvement works (boiler installation which required extending pipework along the outside wall) and I was told to process the application can take up to 1 month. I asked Raven if they could prioritise my application and respond quicker as my boiler desperately needed replacing - which they did. Got a response within 3 weeks which helped me a lot to start the works earlier. I would like to give a shout-out to Hurry (Homeowners Rep) who was super helpful during the process.

Awful. Please, please do not enter into shared ownership with this company . The rent goes up every year ( of course that’s expected ) but aside from this the additional schemes we have to pay into are ridiculous. A sinkage fund that costs so much the whole estate could physically sink into oblivion and we could probably easily rebuild the whole estate. The latest is they want to charge us £1000’s of pounds to maintain a grass area not much bigger than a manhole cover, consists of 1 small tree and a few weeds. I should add they picked the highest charging contractor which makes me wonder if people are getting a backhander on tenders. Finally my 5 year old house is rancid, ridiculous amount of faults and a bathroom covered in mould. They sent people out which eventually we had to ask to leave as their mould treatments have just left the bathroom ceiling paint peeling off.
So honestly no matter how desperate you might be to get on the property ladder. Do not make this mistake.

Raven staff are belittling and condescending. They have no morals and do not know how to treat people. They are liars and rude especially one so called ‘team manager’ who is nothing but a jobsworth. She clearly has no life. Please avoid dealing with these people. If you rent, pay your rent on time and if you can do better, get out!!

Friendly staff, love the way they have treated me since u moved into a raven property
Couldn't be happier

No stars at all. Calling on emergency number no answers. Waiting for 20 min. Such a nice emergency.

It took me years to move to raven and what a mistake. I have a drug dealing flat above me that makes my live hell and this is in a sheltered building for the over 55yrs. They won't help me or move me. They won't even kick him out. It's been going on for over 5 years so don't move to a raven housing It's hell to get out. I would love anyone who could help me.

My partner and I was treated so bad I have nothing positive to say about this housing association. We was treated so unfairly and in such a discriminative way I brand this housing association racist, they have discriminative unprofessional tactics and threats to scare you while empowering racist behaviour , im sorry to say but this housing association is run like the mafia. completely avoid this housing association totally shocking. I'm utterly discusted, I wish I could rate you guys in minus numbers, you guys make me sick🤢🤮
Currently going through a complaint case with them so I can't say too much but once it's over I will update EVERYTHING!

I found them to be racist, discriminative and lyer. They think they are always right, they treat social tenants as third class citizen especially if you are not white. Worst company I have ever come across. I wish I have never moved to their property.

I meet a raven housing manager Christine who i found to be great to talk and so helpfull she showed us round 2 properties but they were to close to where we live now, we wanted to be housed by them and still hope one day soon we can be , i wont write a bad report on Raven housing because ive never encounterd anything bad of this housing company, only good help they have given us shows there are good people in this life we have

Today I have had the pleasure of meeting John Hudson.
John has come to paint my ceilings after they were plastered last week. Not only has he done an exceptional job he has been lovely to speak! a real asset to Raven Housing Trust.

Being a private tenant, paying and accepting all charges- I can say the way they work, their 'policies' 'processes' or whatever else is a just a scheme to rob and ruin peoples lives.
One example is that I pay for cleaning charges, yet, the block has never been cleaned since I've moved in since October.

Another thing they have made impossible and totally stressful for me, is to allow me to make some alterations to the home I have purchased-which was approved prior to me moving to the home in writing and confirmed through lawyers. They refused the approval once I moved in, and requested for me to make the request all over again. Fine, I did corporate, and now they have made it an absolute nightmare in allowing me to make it happen with some ridiculous requests - which would not make any difference to anyones life, except mine, yet they have continued to make all this so difficult. I am truly disappointed, saddened, stressed and feel almost to the point of my mental health being affected.

Wow! The most shocking terrible service from a company I have ever experienced!!! This over a period of almost 6 years sadly! only driven by MONEY wicked company. there's noting good about Raven Housing.
all they good at is increasing your rent and service charges every year.

One of the worse housing providers i have come across, they are more driven by money, than serving there residents in a clear transparent and honest approachable way.
They do things with no consultation with residents, even when this has a direct affect on the area they live in, they don't deal with ASB effectively.
Delays in repairs, they don't follow their own policy or procedures in-house. over all really poor customer service all round.
I wished i never became a resident of Raven. check out the reviews before you think to become a tenant of Raven.

Awful company. Not a care for their residents in high rise buildings. Over promised and under delivery, leaving us in death trap flats.