Fantastic service when I had pre sale technical queries. I ordered the Elite Kit System underfloor heating mat, and Rayotec were super helpful when I had to return one of mats which was surplus to my... Ver más
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Consulta las opiniones de los clientes
Fantastic service from Rayotec. I have bought at least 22 different size foils from either direct or suggested by me and bought by family and friends. Easy to install with full instructions and extrem... Ver más
I ordered an underfloor heating kit (sticky mat) along with insulation tiles. The items ordered arrived the next day. The fitting instructions weren't brilliant but there was enough information (alon... Ver más
La empresa ha respondido
Fitted to summerhouse that we’ve converted to a garden room/office under the carpet and it’s transformed how the building feels. Floors in these buildings are always cold so to get the heat where it... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipos de calefacción
- Tienda de materiales para la construcción
- Proveedor de materiales para la construcción
- Servicio técnico de calefacción y calderas
- Tienda para la reforma del hogar
- Empresa de energía solar
Sobre Rayotec
Escrito por la empresa
Rayotec Ltd is a family run business based in Sunbury-On-Thames, in Middlesex. With over 3 decades of experience in the field of renewable energies & underfloor heating. Established in 1987, we are a MCS government accredited company and have won multiple awards for our contribution to the industry.
At Rayotec we understand that it is difficult to decide which company is the most trustworthy and technically able which is why we have joined the “Which Trusted Traders” scheme. It gives our customers peace of mind and it has also given us the confidence that what we are doing is right.
We specialise in Photovoltaic Solar Panels, Solar Thermal panels, Solar Maintenance and Servicing as well as Hot water and Electric Underfloor Heating.
If you are having issues with your solar system one of our expert engineers can come and assess system, identify the problem and resolve any issue quickly and efficiently to ensure that your system is back to full working order as quickly as possible. All of our call outs include up to 1 hour of labour and we can resolve many problems within this period.
For any Underfloor heating needs, we can provide Warm Water and Electric underfloor heating products to all over the UK.
We also offer an installation service for Electric underfloor heating and our experienced team of fitters are always able to help with your project regardless of size. Solar Maintenance Electric Underfloor Heating Water Underfloor Heating Contact Us
Información de contacto
Unit 5 Trade City Sunbury, Brooklands Close , TW16 7FD, Sunbury-on-Thames, Reino Unido
- 01932 393615
- info@rayotec.com
- www.rayotec.com
4,7
Excelente
204 opiniones
No ha contestado las opiniones negativas
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Delivered next day
6 de marzo de 2023
Respuesta de Rayotec
Thank you for your review Guido, I'm glad you received your items promptly and I hope you find everything easy to install. If you need anything from us please do not hesitate to contact me and we will be happy to help.
Temperature my way !
Quick delivery and clear instructions for the installation. The control panel looks smart and is easy to use. My study is lovely and warm. I am in charge of the room temperature!
10 de enero de 2023
Respuesta de Rayotec
Thank you for your lovely review Satu, it's great to hear that you found everything easy to use and I hope that you can continue to enjoy your nice warm study for many years to come. If you ever need anything from us please do not hesitate to contact us and we will be happy to help.
Great product
This is the second time I have used Rayotec. On both occasions the product was swiftly dispatched and included everything you need for installation. Instructions are very clear for a very simple fit. Very happy with results and will use Rayotec again.
3 de marzo de 2023
Respuesta de Rayotec
Thank you for your kind review Trevor, we always love hearing that our customers are happy with our products and especially so when its so good that you came back for more. It's good to know that you found the instructions clear and that made it simple to fit. If you ever need anything in the future please do not hesitate to contact us and we will be happy to help you again.
Excellent service
Excellent service, always happy to provide valuable advice and giving you the time you require to ask your questions. I purchased the Elite electric underfloor heating for my kitchen, I have been using it for a few months now and it works extremely well. Keep up the good work
2 de octubre de 2022
Respuesta de Rayotec
Thank you for your lovely review Sailesh, I'm glad to hear that we were able to help you by giving valuable advice so that you can get the best out of your new heating system. If you ever need anything else in the future please do not hesitate to get back in contact and we will be happy to help you again.
Respuesta de Rayotec
Thank you for your review Gregg, It's good to hear you found the products easy to install as we have always tried to make things as easy as possible so you can spend more time enjoying them when they are finished. If you ever need anything else we will be happy to help you again.
Fast delivery
Fast delivery, efficient service and good quality product. Thank you
22 de febrero de 2023
Respuesta de Rayotec
Thank you for your review Graham, I'm glad you were happy with the underfloor heating and i hope you can enjoy it for years to come. If you ever need anything from us please feel free to contact us again and we will be happy to help.
Wouldn't use anyone else for my UFH
I use Rayotec electric underfloor heating for all my garden room projects and have found the products and service excellent.
7 de marzo de 2023
Respuesta de Rayotec
Thank you for your lovely review, It's always amazing to hear that our customers are happy with everything we do and we look forward to working with you for many more years.
Respuesta de Rayotec
Thank you for your review, I'm glad we were able to help you with your project. If you ever need anything in the future please feel free to get in contact and we will be happy to help you again.
Great quality equipment
Great quality equipment, works a treat. Easy to install and great customer service.
6 de julio de 2022
Respuesta de Rayotec
Thank you for your kind review, It's great to hear you found the products easy to install and we hope you can enjoy them for years to come. If you ever need anything else just let us know and we will be happy to help.
The underfloor heating is in my shower…
The underfloor heating is in my shower room and it gives good warmth. It is now in all the rooms I'm my flat. I have no complaints whatsoever.
28 de enero de 2023
Respuesta de Rayotec
Thank you for your review Paul, I'm glad we were able to help you heat your flat and we hope you can enjoy it for many years to come. If you ever need anything from us we are always here to help.
So far proving to be a great product.
So far proving to be a great product.
Good service with a prompt delivery.
8 de febrero de 2023
Respuesta de Rayotec
Thank you for your review, I'm glad it is all working as intended and i'm sure it will remain that way for many years to come. If you ever need anything from us please do not hesitate to get in contact again and we will be happy to help.
Excellent after sales with this…
Excellent after sales with this company, easy to contact to exchange items and discuss technical support, Would recommend their products.
4 de mayo de 2022
Respuesta de Rayotec
Thank you for your kind review Jim, its great to know that we provide excellent after sales support because we always strive to do what is best for our customers. If you ever need anything at all please feel free to contact us again and we will be happy to help you.
Respuesta de Rayotec
Thank you for your review Dean, I'm glad we were able to provide a great service and also help you with the technical advice when you needed it. If you ever need anything from us in the future please do not hesitate to contact us as we will be happy to help you again.
Prompt service ordered online
Prompt service ordered online, I have also spoken to them since and found their sales very helpful
22 de febrero de 2023
Respuesta de Rayotec
Thank you for your kind review, i'm so glad to hear that you were happy with the online ordering service and that we were able to help you over the phone when you needed us. If you ever need anything in the future please do not hesitate to contact us again and we will be happy to help.
GOOD So far ..
14 de febrero de 2023
Respuesta de Rayotec
Thank you for your review, I'm glad you are happy with the underfloor heating and I'm sure you will be happy for many years to come. If you ever need anything form us please do not hesitate to get in contact and we will be happy to help.
knowledgeable sales/customer care
I phoned to ask what was suitable for my size room. The customer care was very knowledgeable about their products & advised what size mat I would require. The aftercare help was also good. I have installed mine using their easy read instructions.many thanks
23 de agosto de 2022
Respuesta de Rayotec
Thank you for your kind review Michael, we always strive to help our customers as much as possible to ensure you are getting the best out of your system so its great when we get feedback like this. If there is ever anything else you need please do not hesitate to contact us again and we will be happy to help.
Outstanding service and system
From start to finish the support was excellent, very happy with the system 😀 its outstanding and excellent value
14 de febrero de 2023
Respuesta de Rayotec
Thank you for your kind review Mrs Greenwood, I'm so glad to hear that you are happy with the system and that we were able to support you all the way through. If you ever need anything from us you are always welcome to contact us and we will be happy to help you again.
Exceptional service
Exceptional service, help and support throughout installation of under floor heating.
14 de febrero de 2023
Respuesta de Rayotec
Thank you for your review Dr Kermani, it's great to hear that you found our service exceptional as we are always striving to give the best customer service possible. I will make sure this is fed back to the team. If you ever need anything else in the future please do not hesitate to contact us again.
Excellent
Excellent back-up and support when I had a problem getting the app on my phone. Enormous help.
Will be delighted to purchase from you again.
14 de febrero de 2023
Respuesta de Rayotec
Thank you for your review Peter, I'm very glad that we were able to help you get the system paired up and running as intended. Should you ever need anything from us please do not hesitate to contact us and we will be happy to help you again.
Very poor customer service, loose cancelling is poorly calculated
Loved their roll mat underfloor systems, used them for years but recently had a project where I needed the loose cable.
The instructions said to place 9cm apart (doesn't seem crazy as the mats come 10cm apart) and said never place closer than 6cm with 1cm leniency, but they gave me way too much cable.
I got in touch as this seemed an honest mistake in their calculations and they took 2 months (obviously I'd found a different company to lay with in this time) to come back and tell me to lay it at 5cm. They refused to refund me for this as an error on their behalf as they don't see any issue with it even though it took them a month themselves to work out how I'd do it.
If I had laid it at 5cm I would have not been covered by their warranty according to their own instructions.
When it's good it's good with rayotec but if you have any issues they are really no good.
I genuinely expected a sorry, clearly a mistake, let me send you a shorter one and collect the old one for you.
Instead I got told that obviously I should install it by voiding my warranty.
For perspective. If I'd ordered the matt for the same area I'd have been given 17m of cable.... But I'd been given 29m. It doesn't take a genius to work out this is a problem.
In response to the Rayotec response:
You offered to refund the cable if I paid for shipment and on both requests for a refund did not give me an address to ship to. This has been your error, you should be paying shipping.
Though I appreciate your mathematics on this scenario, this still suggests breaking the limits suggested on the booklet that you provide with the loose cabling which is what I originally emailed to say. Expecting either a response of 'the booklet is wrong - we'll fix that' or 'the cable is wrong - we'll replace that' Each professional floor fitter agreed with me that the only way to lay this would be by breaking the limits in width stated in your information booklet and agreed that this would break the warranty, each agreed that the recommended limit was impossible, not that I needed their confirmation, it is really not that hard to lay (I know from laying it 5 times before doing the maths and realizing it was impossible and then laying one from another brand with no issues).
My apologies it was just under a month from contacting to respond, the 2 months I had in my head included previous emails, this was my error and I've altered it in the above review.
However, this is still too long to leave your bathroom floor underlay out to be trashed. And still proves my point that something is wrong either in your cable or your information, all I wanted was to inform you and get it fixed.
26 de septiembre de 2022
Respuesta de Rayotec
Hi Lucy,
I’m glad you loved our heating mats and that you are a repeat customer but I’m sorry that your first order with a loose cable system went wrong. Loose heating cable is much more tricky to install than heating mats and that’s why it’s only popular with some experienced fitters.
It was me Faris who was responding to your query at the time. I understand the complaint was the cable was too long for the area, however 29 metres of cable would comfortably fit into a 1.9m2 area. The cable has an output of 10W/m so you need to fit 15m per 1 m2 to get 150W/m2. The cable of the heating mats has a different output than the loose cable so more loose cable is required for the same output. There was a delay in getting a response from the manufacturers as we wanted to find out the absolute minimum distance between heating cables to see if the underfloor heating could be squeezed into your area, their response was 3 weeks.
At the time, I did email you an offer to send the cable back for refund, but nothing was sent back. The offer is still open to you, so please feel free to return the loose cable and I will see to it that you are refunded.
Again, apologies that your experience with the loose cable kit wasn’t ideal
Faris
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