Rebelsport Opiniones 

I purchased an expensive item 7 business days ago and hadn’t received any updates. When I checked the tracking it said my order was cancelled. I’ve now had 3 phones calls and sent multiple emails with no answer to where my parcel is. Rebel sport are blaming tracking and telling me I need to just wait and see if it arrives otherwise they will be “out of pocket”.

I purchased basketball sneakers online. Rebel Sport showed stock. Rebel Sport immediately took my money. After 6 days I had no tracking info, and no contact from Rebel Sport.

After I contacted them, Rebel informed me they had no stock and would return my money.

Why did they take my money if they didn't have stock?
If I hadn't contacted them, would they have done anything about my order?
If I hadn't contacted them, would I ever receive a refund?
Do they actually take 6 days after receiving your money to process your order or do they just not bother to inform you if they can't fulfil the order?

Followup:

Rebel management have called me to offer a discount and found a smaller size to get me out of trouble somewhat. In the end they did help out once I made enough noise about the issue.

Further Followup:

Despite assurances that the item would be shipped yesterday, it didn't go out resulting in no birthday present for my son.

Be careful with gift cards. We used $100 on gift card and $7 on credit card only to find out that they deducted entire amount from credit card AND used up gift card. So they charged me twice!!!!! If we didn’t check credit card we would not know.

I recently placed an order with Rebel Sport for a few items which were on sale at a great price, and was expecting that it would take a long time for them to arrive, given current conditions. Surprisingly, the items purchased were delivered only a few days later, with communications of updates along the way, and tracking available with Australia Post. Not only that, but there was no unnecessary packaging, and the items themselves were of beautiful quality. I'd recommend Rebel Sport to anyone shopping online for sports and fitness clothing or equipment, and they'll definitely be my go-to in future.

Ordered a product and was sitting in there warehouse for over 1 month. With constant calls to the courier service and the warehouse no one knew what was going on with the package. When finally we got confirmation that after 1 month of it sitting in the warehouse, someone went to pick up the product and they said “package isn’t ready”

So after 2 weeks of constant calling with no follow up, they offer a refund and claim it was lost and now the product is sold out unable to be ordered again.

Made an online order of almost $500 based on the estimated delivery time of 5 business days. When this time frame was passed, I received an email from Rebel Sport saying that it was experiencing delays with its courier partner Toll. However, when I contacted Toll, I was told on two separate occasions that my item had never been dispatched because Rebel Sport had not made the item available for delivery. I was told by Toll to contact Rebel Sport to resolve the issue, but I have made three attempts to contact Rebel's customer care centre, and have been left waiting on hold for unacceptably long periods without anyone answering. As I write this, I am making my third attempt to contact Rebel via its help centre and so far I have been on hold for 41 minutes and counting. I am totally disempowered and disgusted by this experience. Rebel has charged me, but I am unable to find out where my order is, track it, or speak to someone who can clarify or provide any insight as to where it is and when I can expect to receive it. I am unable to request a refund or make a complaint as they never answer their calls. As a customer, this is by far one of the worst consumer experiences I've ever had purchasing online. DO NOT ORDER online with Rebel Sport, they are incapable of honouring their pledges as a retailer.

I ordered a product on the 27th of March. As of today - the 25th of April - I have not received it and there is no email that it has been dispatched. When I ordered it, there was NO indication on the website that there will be any type of delay in the delivery of the item. I also cannot even see the status of this item when I try to track the order. I am incredibly disappointed by this highly unprofessional handling of my order and the completely missing communication. I tried to call Rebel’s hotline and after 40 minutes of waiting, I gave up. I guess the item will be delivered when the corona crisis is over and the gyms are open again so that I will have absolutely no use of it and will send it back. I will never order anything from Rebel Sport again.

Ordered some weights on 1st April, the item was supposed to be delivered by 9th April. I then had a email on 9th of April to tell me that one set of weights were available and they were going to issue me with a refund. Finally the other set of weights arrived on 16th April.

I have been going back and forth trying to get the refund that I am due and I also want to return the set of weights that arrived as I ordered elsewhere due to taking so long.

Still havent got anywhere with the refund for the missing weights!

i placed an order on 3rd of April which was supposed to be delivered within 5 days. Today is 20 of April and i have not got my order yet. I tried to call customer service several times, each time spend 45-55 minutes on the phone and no one even bother to answer the phone. i also email them and i have not got any response.
It was a really frustrating purchase and i would not recommend it to anyone.

Ordered stuff online on the 30th March 2020.

Checked order on the 10th through their shipping links.

Was on Toll's loading dock from the 2nd of April. No one answered at Toll (phoned 5 days in a row). Phone Rebel 5 days in a row and emailed, no response!

Now its the 18th of April, have again tried Rebel and Toll, no one still picks up the customer service calls and no one responds to email.

Useless!!!!

Dispatch takes too long and items come in several packages. Not really ideal from a customer perspective. This should be advised during check out time that there is an unexpected high volume of online orders hence a delay in dispatch and delivery as well as multiple deliveries.

I ordered a Samsung galaxy smart watch LTE bluetooth this afternoon on click and collect got it home opened up the box and the watch was just sitting on top no wrapping no face sticker nothing thought that was a bit odd anyway it was almost flat so I charged it for awhile then went to set it up low & behold I find someone's else's contact numbers & some other info alongside a wedding photo obviously the person who owned it before me...so I was sold a used device 😡😡now I have to go out of my way and go fix it all up and hopefully get a brand new one..not happy jan!!

Disgusted with the customer service and dispatch of orders for online purchases. Wrong order sent after 10 days of placing the order. Contacted customer service and highlighted the issue. Return approved and reassured that correct order will be processed and sent but would take the same amount of time as a new order. The next order arrived only to find that the same item i returned which was a wrong item was resent. Tried contacting customer service about 5 times only to be put on hold for 30 minutes at a time. Disgusted with the service and never purchasing from the store/ online

Still waiting for a response regarding the below events. It's been well over a week and I'm being ignored.

Had the worst experience with Rebel Sport.

2 weeks ago on Tuesday I made two click and collect orders which consisted of 3 leggings. I received an email to say that my order may take a while due to the Black Friday Sales.

I called customer service on Saturday to follow up on when my order may arrive. I was informed that the stock system was only showing 5 of one of the items I had bought in the whole of New Zealand. How do you sell something you don't have?!

I explained to the customer service representative that I would be leaving the country on Wednesday. She assured me that she would do her best to track the items down and get them to me by Monday.

On Monday I received an email saying two of my items had arrived and could be collected at the Albany branch. I arrived there only to discover that the package sent did not contain any of the items I had purchased. I was then told to call the Wairau branch MYSELF to see if they had them in stock. No bloody way... I got them to call. They found two at the Wairau branch.

I no longer have a car and so attempted to walk from Albany to Wairau in the 27 degree heat. I'd also walked from Rothesay Bay to Long Bay earlier that day so was somewhat tired. Decided to call a family member who picked me up 1/4 of the way.

When I got there I was told I could not have the leggings as the Albany team should have reimbursed my money for me to purchase them again at the Wairau store. This made me feel absolutely fed up.

I called customer service again who cancelled my order so that I could have my money back in 7 days time. I then had to use my savings to purchase the leggings while I now wait for my money to be refunded. I later decided to cancel my third leggings (second order) as I was over it and couldn't be fudged dealing with them anymore.

The customer service line was very slow and unreliable. I called the service line at least four times. Each time I had to wait around 20-30 minutes to speak to someone. I tried to leave a message twice in order to be called back, however it took an entire day to receive a call despite being the fifth person in the que.

The whole experience was poor and left me feeling very frustrated!

Placed an order on 7 January 2020, no reply from Rebel despite endless emails, messages and listening to music waiting for them to answer for over 30 minutes. It's now 20 January and still no order or contact from Rebel Sports. Queried with local branch, they were quite rude and said on line store nothing to do with them and cannot help. Very poor and will never shop at Rebel Sports again.

I Made my order for 2 Nike jackets on the 19th of December , cost be €56 and I still have not received anything from them no email to say my order is on the way nothing not a genuine website and I’ll never buy off your website Again. A bunch of crooks if you ask me. On the 9/01/2020 and still nothing. Really bad company!! Do not order from this website

very disappointed with Rebel Active, they are very quick to take your money, but as for receiving your goods, that another matter, I ordered a classic Windbreaker (Nike) on the 7th December 2019, we are now on the 8th January 2020 and still no item, emailed them several times, called them, no reply or feedback. i would recommend that no one shops with this company as it seems they have no stock and no idea on company service, please please be careful

Honestly I ordered one shirt off rebel sports and haven’t gotten it yet. It’s coming up to the thirteenth day now and I still haven’t gotten it even though it’s a 3-5 delivery timeframe . I don’t live rural, I live in the city which isn’t too far from a rebel sports. And I also ordered a shirt of another website called red rat at the exact same time and that was delivered within 3 days even though both companies were supplied from the same city.
It’s bs wouldn’t be surprised if I didn’t get it at all.

Bought the Garmin Vivoactive 3 Watch and chose click and collect and could not have been more happy with the service and the product. I would recommend Rebel sport to everyone. I give them a big thumbs up.

Purchased a gift card online on December 13 and to date, 27 December, have still not received it. It was meant to be a Christmas present. There was no reply to my request for an update on delivery time via the Rebel Contact Us page. Australia Post's most recent update shows it's still being processed in Victoria as at 22 December. It's busy at this time of year I know, but seriously, this lack of service is not acceptable.