Cannot fault this company from start to finish.The assesment was very well explained about everything.simon & andy delivered the bed on time, set the bed up quickly & explained to me do & donts,respec... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
From initial demonstration to delivery was Excellent We are very pleased with the final product. Richard D and Stuart who delivered and installed the chair were efficient, extremely polite and helpf... Ver más
La empresa ha respondido
John came to demonstrate the adjustable bed excellent - so good we ordered one! 2 1/2 weeks later it was delivered and fitted by Matt B and Simon. And can’t praise them enough for their whole at... Ver más
La empresa ha respondido
I’ve had my new riser recliner chair for a little over two days and though I don’t often write reviews I have to let the world know how impressed I am. For someone like me with a chronic conditi... Ver más
La empresa ha respondido
Información sobre la empresa
The Recliner Factory
Escrito por la empresa
- British Built Riser Recliners at Factory Direct Prices
- At the Recliner Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our riser recliner chairs come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your chair, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Recliner Factory has been handcrafting high quality British made chairs for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new riser recliner will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your recliner, demonstrate all of its functions to you again and remove your existing recliner if required.
Información de contacto
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, Reino Unido
- 0800 988 2898
- sales@reclinerfactory.com
- www.reclinerfactory.com
4,7
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Not a very good experience
16 de septiembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thanks for your review
Warm regards
The Recliner Factory Team
The delivery men Neil and Dean were extremely efficient and kind
We were promised 'before Christmas' and it's here on 23rd December!
23 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for sharing your feedback! We’re so pleased to hear your order arrived right on time, just as promised. Delivering before Christmas was important to us, and we’re delighted we could make that happen for you.
We hope you enjoy your new product and have a wonderful festive season. If you need any assistance, please don’t hesitate to get in touch.
Warm regards,
The Recliner Factory Team
Bed Delivery and Installation
Neil and Dean delivered my new bed today, three days before Christmas. They arrived promptly just before 8.00 am which was my time slot and had finished installation within an hour, and run through instructions, troubleshooting etc.
22 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for sharing your experience! We’re so pleased to hear that Neil and Dean delivered your new bed promptly and completed the installation efficiently, especially just in time for Christmas. It’s great to know they took the time to run through instructions and troubleshooting to ensure everything was perfect.
We truly appreciate your feedback and hope you enjoy your new bed for many years to come. If you need any assistance in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
From start to finish it was treated…
From start to finish it was treated with respect and dignity not only on the phone but by DALE who came and fitted me for my chair to Neil and Dean who brought my beautiful chair and showed me how to use it the quality of my chair is 5* I am so pleased thank you Recliner factory are the best .
19 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for sharing your experience! We’re thrilled to hear that from start to finish you felt treated with respect and dignity. It’s wonderful to know that Dale, Neil, and Dean provided such excellent service and made sure everything was perfect for you.
We’re delighted that you love your beautiful chair and that its quality has met your expectations. Your kind words mean the world to us, and we’ll make sure the team sees them.
If you ever need anything in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
Very good
Very good. There was a slight problem but it was soon sorted. Very pleased with the chair.
19 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for sharing your feedback! We’re glad to hear that, despite the slight problem, everything was quickly sorted and that you’re very pleased with your chair.
Your satisfaction means a lot to us, and we’re always here if you need any further assistance.
Warm regards,
The Recliner Factory Team
Good
Arrived early, very polite and clean and tidy with full instructions given and up for a laugh.
19 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for your lovely feedback! We’re so pleased to hear that everything went smoothly and that our team member arrived early, was polite, tidy, and made the experience enjoyable.
We really appreciate you taking the time to share this, it means a lot to us. If you need any further assistance, we’re always here to help.
Warm regards,
The Recliner Factory Team
We first met Ian less than 48 hours…
We first met Ian less than 48 hours ago, after we had been experiencing some major, some minor problems with the suite we had purchased and taken delivery of back on the 18th October. Numerous visits from members of the company had failed to appreciate and resolve our anguish at not having all the pieces of our order within our home and in good working order.
Then Ian came to our home, such a cheerful,polite, respectful,courteous and knowledgeable young man who appreciated all our problems and worries, acted upon them immediately and within 48 hours had resolved our outstanding issues, put our home back to rights and left two old people in a much happier place. Thank you.
19 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for sharing such a heartfelt review. We’re truly sorry to hear about the challenges you faced initially, but we’re delighted that Ian was able to turn things around for you so quickly.
It’s wonderful to know his cheerful and respectful approach made such a positive difference and that your home is now back to rights. We’ll make sure Ian sees your kind words, they’ll mean a lot to him and the whole team.
If you need anything else in the future, please don’t hesitate to reach out.
Warm regards,
The Recliner Factory Team
Onkar was very helpful and informative
Onkar was very helpful and informative, also he understood my needs. Chair was comfortable and just what i needed. Highly recommend Onkar and the recliner factory
18 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your wonderful feedback! We’re delighted to hear that Onkar was able to assist you and understand your needs. It’s great to know that your chair is comfortable and exactly what you were looking for.
Your recommendation means a lot to us, and we’ll be sure to share your kind words with Onkar and the team. If you need any further assistance or have questions in the future, please don’t hesitate to reach out.
Warm regards,
The Recliner Factory Team
All round great
Fast delivery, efficient engineers who were very helpful indeed. Comfort is amazing and ease of operation fantastic.
15 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for your fantastic feedback! We’re thrilled to hear that your delivery was fast and that our engineers were so helpful and efficient. It’s wonderful to know you’re enjoying the comfort and ease of operation, this is exactly what we strive for with every recliner.
If you need any further assistance or advice, please don’t hesitate to get in touch.
Warm regards,
The Recliner Factory Team
Delivery experience generally good
Delivery experience generally good. They did come very early on Monday morning and with little warning which was not ideal. The information that they would need to remove a small sofa was not passed on to them. However they did set up the chair fully and in the right place and demonstrated it as the company said they would.
8 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for sharing your feedback! We’re pleased to hear that the chair was set up correctly and demonstrated as promised. We’re sorry for the early delivery and the lack of notice regarding the sofa removal, we appreciate your understanding and will use your comments to improve communication in the future. Your input is invaluable, and we’re glad you’re happy with the end result.
Warm regards,
The Recliner Factory Team
An all round excellent experience
An all round excellent experience, we had a chair brought to our home to try out, measured to fit service, with a huge amount of fabric to choose from. Then within 2 weeks the chair was delivered by Neil and Dean who were cheerful and professional, going through all the settings and remote controls. My husband loves his new chair and it matches perfectly with our decor
10 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for sharing your experience! We’re thrilled to hear that the home trial and made-to-measure service worked so well for you, and that you enjoyed choosing from our wide range of fabrics. It’s great to know Neil and Dean delivered your chair promptly, explained everything clearly, and made the process cheerful and professional. We’re delighted your husband loves his new chair and that it fits perfectly with your décor!
Warm regards,
The Recliner Factory Team
Excellent men
The two chaps who delivered my bed, Mike and Andy. They were helpful, obliging, cleaned up after themselves, I was impressed. Well done chaps. Rose
12 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you, Rose, for sharing your feedback! We’re delighted to hear that Mike and Andy provided such helpful and obliging service during your bed delivery. It’s great to know they left everything clean and tidy and made a positive impression. We truly appreciate your kind words!
Warm regards,
The Recliner Factory Team
Onkar was brilliant demonstrating the…
Onkar was brilliant demonstrating the Malvern chair to me and my mom. Lots of advice was provided along with helpful information. He was very pleasant and knew how to talk to my elderly mother. The malvern chair exceeded our expectations and didn't hesitate in placing an order.
11 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for sharing your experience! We’re delighted to hear that Onkar provided such a brilliant demonstration of the Malvern chair and offered helpful advice for you and your mother. It’s wonderful to know the chair exceeded your expectations and that you felt confident placing an order.
If you need any further assistance or have questions, please don’t hesitate to reach out.
Warm regards,
The Recliner Factory Team
Paul demonstrated brilliantly.
Paul demonstrated brilliantly.
10 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for sharing your experience and the five-star rating.
Warm regards,
The Recliner Factory Team
I would highly recommend this company.
An excellent experience from the salesman to the delivery/installing. None of the staff were pushy at any stage, a really good company to do business with.
I would highly recommend them!
3 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience was excellent from start to finish. It’s great to know our team made the process smooth. Your recommendation means the world to us, and we truly appreciate your trust in The Recliner Factory.
Warm regards,
The Recliner Factory Team
Neil and Dean , very careful and conscientious
Neil and Dean were very considerate, really taking care when bringing everything in and out. Explained everything well and helped us with the controls. Really appreciate their work.
8 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for your wonderful feedback! We’re so pleased to hear that Neil and Dean took great care during delivery and made sure everything was explained clearly. It’s fantastic to know they helped you feel confident with the controls. We truly appreciate your kind words and look forward to serving you again in the future.
Warm regards,
The Recliner Factory Team
As soon as Onkar introduced himself i…
As soon as Onkar introduced himself i felt really comfortable with him i recently lost my husband & he sat & listened to me he was Really pleasant & a asset to the company it was a pleasure to meet him
5 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for sharing your experience. We’re truly touched by your kind words about Onkar. It means a lot to know he was able to make you feel comfortable and supported during such a difficult time. We’re proud to have him on our team and will make sure your feedback is shared with him. It was an absolute pleasure to serve you, and we’re here whenever you need us.
Warm regards,
The Recliner Factory Team
Both were on time and did a great job…
Both were on time and did a great job and was great with the dog. Friendly and very informative on the chair and the best way to care for it.
5 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your kind words! We’re delighted to hear that both team members were punctual, helpful, and made you feel comfortable, especially with your dog. It’s great to know they provided useful advice on caring for your chair. We truly appreciate your feedback and look forward to serving you again in the future.
Warm regards,
The Recliner Factory Team
Very good service
Very good service. Good demonstration and explanation of everything.
4 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for your feedback! We’re delighted to hear that you received very good service and that the demonstration and explanation were clear and helpful. Our goal is always to make the process simple and informative, so it’s great to know we achieved that for you.
If you have any further questions or need assistance, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
The Recliner Factory Team
Fabulous furniture and very helpful…
Fabulous furniture and very helpful representative. Everything was explained in detail, I was offered what I wanted within my budget
3 de diciembre de 2025
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for your wonderful feedback. We’re delighted to hear that you love the furniture and that our representative was so helpful in explaining everything clearly. It’s great to know we could provide exactly what you wanted within your budget. If you need any further assistance, we’re always here for you.
Warm regards,
The Recliner Factory Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.