Redspottedhanky Opiniones 

Company charges £5 to administer refunds & then expects the customer to get in touch with the train operating company to provide details of delays.

Promised a refund on their headed paper then reneged on it. Took 5 months to finally refuse me saying the had posted me the tickets back to me to contact Greater Anglia. I never received them. Why would I have posted them to Red Spotted? Because the claim form asked for that. Have to give one star as I can't give 0 or minus.

Very disappointed in red spotted hanky.
Tried to book train tickets to London on 16/11/24 but the app told me it failed twice. I ended up successfully buying tickets from trainline to find out that red spotted hanky had charged me for the tickets!!

Called customer services who apologised and said to email with ticket references for a refund. Estimated up to 28 days for a refund.

Chased this up after the time was up to which I have been told it could take another 28 days?!

I have been using Redspottedhanky for a few years now. Really disappointed by the service I received from them. I purchased a ticket on Lumo from Edinburgh to London and was refused boarding because I was travelling with golf clubs because gold clubs are apparently a health and safety risk. No one goes to Scotland to play golf apparently. No problem whatsoever of travelling from London to Edinburgh on LNER. Redspottedhanky did not have any special conditions or restrictions attached to the ticket saying you could not travel with golf clubs. They tried to fob me off to the train company and the train company said they did not sell me the ticket. Redspottedhanky goes on about five star service but was not there in my time of need. I needed to then book with another train company and my travel was disrupted. Moral of the story they are they to sell you tickets and not there to help when clearly there was a duty of disclosure. They said call if you have problems but then said I had to write an email.

Problematic to get your account working even though it's though my employer even then once your on its problematic and sometimes hard to read what ticket your purchasing I've had to cancel and rebook on several occasions as the app ( unlike trainline dose not show any variations)

These guys are fantastic....fast, responsive service and no transaction fees. I don't use anyone else

I hate giving poor reviews but Massively disappointed The current RSH application does not function as expected with standard browsers (Firefox) The subsequent use of a different 'compliant' browser (Chrome) caused a duplication of the metadata and thus the need to purchase another ticket!
RSH now refusing to engage to resolve the transaction regarding the unusable ticket an identical journey -How can 1 person can use more that 1 ticket at the same time for the same journey? Disappointingly they seller seems to feel that there is no need to bother engaging with the buyer to resolve the issue

Excellent service as always. Booking duplicated - actually triplicated. Maria leapt into action and sorted out the necessary refunds. 5 star service.

You provided excellent assistance for our journey on 27th April to Manchester, as I am disabled.
You also dealt very helpfully with my request for a refund of an unused outward journey, due to a funeral we had to attend.
Thank you.

I made an error and booked rail tickets for the wrong week but wasn't sure if I could change them or how to go about doing it.
Sent an email to Redspotted hanky asking for their help and was amazed by the very quick reply explaining exactly what I needed to do.. Confirmation was also sent to me within 24hours telling me that I had a refund. Richard was so friendly and helpful.

Richard turned around a refund for a cancelled train in super quick time. Just always so helpful.

Train cancellation due to the dreadful weather Last Friday 5th January.
A couple of emails to Richard and a prompt and quibble free full refund was made.
Thank you for making this experience quick and easy

I wanted to cancel a ticket. The speed with which it was dealt with by Richard was great. I always buy from redspottedhanky and cannot fault them.

Their customer service is amazing. So quick to respond and sort any problems out swiftly and efficiently. Thank you Richard in the call centre.
Also they have the best fares and no booking fee.

Absolutely fantastic! I contacted them late last night, and they have already dealt with and resolved my problem ( which they hadn't caused! ). Many thanks to Richard from the Call Centre team.

Very quick response from the call centre team. No problem with a refund when I contracted Covid. Thanks to Richard for sorting it.

For some time I have used Redspottedhanky.com to buy my rail tickets each week. I have not experienced any issue with the service or the App. The ticket prices are often cheaper than available elsewhere, certainly than when bought directly from the Rail Company. This week I have had cause to cancel (in advance) tickets previously purchased due to illness. Having provided evidence, Richard, kindly and promptly, arranged refunds. Very much appreciated.

I've used this app for well over 15 years and have always been very happy with prices, efficiency, promptness and, particularly, customer services if things go wrong. The call centre, and especially expert and helpful Richard, is excellent and very sympathetic when unexpected issues arise, even when they are NOT the responsibility of the company. First class service and help. Highly recommended. Andy McDonald

There was a glitch with the RSH app for iPhone and I ended up with 2 tickets for the same [solo] journey. I contacted RSH to see if a refund was possible and Richard from the call centre not only responded incredibly swiftly but the refund was processed equally swiftly. Thanks very much again Richard & RSH.

Great customer service - they replied straight away to my emails and dealt with the (minor) issue without any fuss. In particular Richard, a call centre agent was very helpful and professional. Thanks.