Redspottedhanky Opiniones 

Just received excellent service from redspottedhanky regarding a refund for a journey that I was not able to make because of government restrictions. Richard, who responded to my email was efficient and courteous and the whole process was quick and easy. Excellent service.

We had a train booked for our daughter. In the wrong name. Our mistake. Corrected with the great help of Richard.
Booked again with corrected name. Had to cancel the ride due to flight cancellation. Again great help from Richard.
We have rarely ever gotten such a patient and great support from any company on our entire life. Fantastic service. Super friendly, super quick. Untoppable!!

Because I was unable to travel during the lockdown, I asked if I could change my ticket. Richard at Red spotted hanky enabled me to do this and refunded my original ticket within two days. Great service.

Just had a really good phone call with Sue , I stupidly messed up my tickets and she was so helpful! Sorted it instantly, was very friendly and bubbly! I always book via red spotted hanky because of their customer service! Thank you so much Sue for saving the day!

Having to cancel plans to travel due to an operation and covid tests before it could go ahead, contacted redspottedhanky and returned the rail tickets, with proof of my hospital appointment, the money was refunded within 5 hours of the proof being sent, many thanks to Richard. You can't ask for better service than that. Highly recommend.

We had two issues the first was a lost payment for tickets between our bank and Red Spotted the 2nd was a refund on previous tickets. At the time we were away in Cumbria. We contacted Red Spotted and spoke with Richard (Customer Services) he investigated the first issue which was resolved and chased up our refund. Given staff were also not in the office (Covid) his help was excellent. Although things took time he and Red Spotted resolved them all WELL DONE!! GOOD SERVICE!!

Great service from Richard at Red Spotted Hanky. I had double clicked on train ticket order and got 4 tickets instead of 2. Phone then email and was refunded for my error within 24 hours. Amazing customer service just wish other organisations could follow their example. I am one happy repeat customer. Got good old English service.

I booked a ticket under my name instead of my nephews so the railcard came up as my name. I rang red spot hanky and they said they would refund this ticket and I could just book a new one. The refund came through within 24 hours and Richard at red spot hanky was extremely efficient and helpful. Fantastic service.

I needed to change the dates of my booked tickets. Richard was very polite and helpful both by phone call to Customer Services and prompt response to my email. Refund sorted immediately.
Red Spotted Hanky provide a very efficient service and I will certainly use them again.

I was unable too travel and got in touch with customer service.1st class service from Gary and Susan.Your both a credit to red spotted hanky.Thanks so much.

I needed a refund and the refund process was easy and efficient.

Excellent customer service was assisted by Susan a Team Manager, RedSpottedHanky.com offers a good way to check all fares across networks, will keep using thanks.

Gary was very helpful and refund was administered the same day. Excellent service!

Excellent customer service; between a phone call at booking and email correspondence after, as I needed to cancel my journey, each staff member has been very polite and helpful. Emails were responded to quickly and they were so kind to refund tickets that they didn't have to. I'm very grateful!

Great customer service from Redspottedhanky. I wasn't able to travel as a result of family illness and a refund was issued straight away. I will definitely be using them in future, with this kind of care and customer service.

Delightfully helpful people willing to allow me to change my ticket within an hour of booking it as I found an easier route and get a full refund of the original

I had bought in January train tickets in March and April , I couldn’t travel due to COVID-19.
I contacted GWR and they have refunded my tickets . I was treated quickly and fairly . Would definitely use them again

Not able to travel due to covid, not sure if i could claim refund as my travel date was in april, I rang for information and help, spoke to Susan who could not have been more helpful, really easy process and refund was dealt with and confirmed within the hour, very impressed and a really nice helpful customer service lady , thank you Susan

There was an issue with my ticket which got resolved so quickly and proactively that I briefly forgot that I was dealing with a train ticket company. Could not recommend more highly. Thank you.