Called on a Friday morning, told upfront unlikely to be able to get engineer out till after weekend( not surprisingly) and given range of pricing options to chose from. Person I spoke to gave me her d... Ver más
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Consulta las opiniones de los clientes
We cannot fault the support and service we received. The repair engineer attended within 2 days but because the spare part was obsolete our fridge freezer could not be repaired. Repair Network then he... Ver más
Horrible company, we contracted for them for a couple of years, they do not pay any of their 'network of engineers' , many of us are going through debt collection . They do not have specialist and li... Ver más
Needed a repair to RangeMaster cooker and contacted company online and received call-back within 2 minutes! We spoke on a Saturday lunchtime and I was told to expect a call on Monday for a mid-week r... Ver más
Información sobre la empresa
Escrito por la empresa
Repair-Network was created with the sole intention of providing our customers with a nationwide service that is both fast and reliable. We employ a team of professional engineers who are determined to leave you with a lasting repair and a sense of satisfaction.
Información de contacto
Maidenhead Concorde Park, Concorde Road, Maidenhead, Berkshire, SL6 4FJ, Maidenhead, Reino Unido
- 03333449104
- info@repair-network.co.uk
- www.repair-network.co.uk
2,4
Malo
501 opiniones
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This company DOES NOT pay the engineers
We were asked to visit a property to fix a faulty dishwasher. We did this job at the beginning of September and still have not been paid. We are a one man band company who cannot afford to work for free! Shameful.
8 de septiembre de 2023
Opinión espontánea
Lot of waiting and promised call backs for 2 min job
I booked a fridge-freezer repair.
They said, they'll send an engineer in 24-72 hours, and will call me.
I had to call them the next day, and they promised a call back 2 times to confirm the timeslot which never happened.
The engineer turned up with 40 mins notice and basically did not touch the appliance but diagnosed the issue purely based on what I said on the phone. That costed £120 and 2 days waiting.
21 de octubre de 2023
Opinión espontánea
Respuesta de Repair Network
Dear,
We appreciate your feedback and apologize for the inconvenience you've experienced. To assist you further, could you please provide us with your job account details such as the reference number or your contact information? This will help us investigate the matter thoroughly and ensure a prompt resolution.
Thank you,
Still waiting for a refund after 15 months
Appalling service after initial helpful call with James. They have been unable to repair the fridge freezer or the cooker within the 12 month time frame and after numerous emails and promised phone calls, I still haven't been refunded.
28 de septiembre de 2023
Opinión espontánea
Respuesta de Repair Network
Dear Catherine Pyman,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustrating experience with our service, and we deeply apologize for the inconvenience you've faced.
Your situation is concerning, and we understand your frustration regarding the delay in receiving your refund. We sincerely apologize for the extended wait and any confusion caused during this process.
To address this matter promptly and effectively, we would like to offer our personal assistance. In order to do so, could you please provide us with a convenient time to discuss your case further? Please email us to cs@repair-network.co.uk. We want to understand all the details and work towards a resolution that meets your expectations.
Your feedback is invaluable to us, and we are committed to resolving this issue to your satisfaction. Once again, we apologize for the inconvenience caused and appreciate your patience and understanding as we work to make things right.
Thank you for bringing this to our attention, Catherine. We look forward to the opportunity to assist you further.
Very happy with service from Repair…
Very happy with service from Repair Network, both from Barbara at the call centre and the visiting engineer. Sorted problem very quickly.
12 de octubre de 2023
Opinión espontánea
First class service
Excellent, prompt and professional service. The 'fridge was repaired in a short timeframe, and at a cost which was reasonable.
Jack Roberts was very helpful and provided great support.
9 de octubre de 2023
Opinión espontánea
Fast and clear communication.
11 de octubre de 2023
Opinión espontánea
Terrible company
Terrible company. Avoid at all costs. I hope you can learn from my experience with them. Here’s the timeline.
I first rang Repair Network in February 2023 about my fridge freezer which was showing random info on a digital display and could not be properly controlled.
On March 3rd - engineer called and regassed the unit. The fault immediately reappeared so I contact Naz at RN again. She promised another engineer would call. Several weeks passed with no contact from RN. By now, with the help of the internet, I had identified the probable cause of the issue (a wiring fault in the hinge of the door) and reported this to Naz at RN.
On April 4 - an engineer visit. He confirmed the wiring was the cause of the problem and said he would return on April 13th with the necessary part.
April 13th passed with neither a call nor a visit.
April 14th - I complained to Naz who promised immediate action. I sent off various emails of complaint until …
On May 4th - “David” rang reporting they were waiting for parts.
On May 16th - “David” rang again, TWICE, saying they were still waiting for parts.
On June 7th - a package containing the new hinge and cable set arrived unannounced by Evri courier. I told RN I had received the part.
On June 10 I received an email from Naz promising an engineer visit “asap.”
On June 28th - and engineer called at 2pm to say he would be visiting on July 4th. Twenty minutes later RN rang to tell me exactly the same thing.
On July 4th - FIVE months after my initial call, an engineer arrived to fix the fridge/freezer. The repair took exactly 20 minutes.
And despite the fact this company offered me a guarantee on the repair, if the fridge/freezer goes on the blink again I wouldn’t touch them with a barge pole.
I am convinced that if I hadn’t threatened to report them to Trading Standards and take them to the small claims court I would still be waiting for a repair to this day.
7 de julio de 2023
Opinión espontánea
Avoid if your a trade
This company asked me to service a boiler from them. I should have read the reviews first. They didn't pay me and just keep fobbing me off with excuse after excuse.
15 de septiembre de 2023
Opinión espontánea
Respuesta de Repair Network
Hi,
We're truly sorry to hear about your experience, and we take your concerns seriously. Ensuring prompt payments to our service providers is a priority for us, and it's disappointing to hear that you haven't received your payment for the work you completed.
To investigate this matter further and resolve it as quickly as possible, could you please reach out to our support team at 03333449104 or email us at jobs@repair-network.co.uk. We would appreciate the opportunity to look into the payment delay and rectify the situation promptly.
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. Your feedback is valuable to us as we continuously strive to improve our services.
Naz was very helpful and understood…
Naz was very helpful and understood urgent hospital appointment
Meant I had to cancel
She confirmed a refund would be processed.
Very kind in worrying circumstances
Thank you
3 de octubre de 2023
Opinión espontánea
Don't trust this company I'm an…
Don't trust this company I'm an engineer I've done plumbing jobs for them they charged customers and got money but they dont pay me for months
1 de octubre de 2023
Opinión espontánea
they did what they say they would do
they did what they say they would do. Called on the day and turned up. Resulted in a fixed applicance.
28 de septiembre de 2023
Opinión espontánea
Respuesta de Repair Network
Dear Howard Dennis,
Thank you for taking the time to share your experience with us on Trustpilot. We are delighted to hear that our team met your expectations by doing exactly what we promised. Punctuality and reliability are values we hold dear, and it's great to know that you found our service up to the mark. We appreciate your feedback and your trust in us.
If you ever need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Warm regards,
Repair Network Team.
My overall experience was good
My overall experience was good, Naz who dealt with my issue was great and the engineer who came out was excellent, was really impressed with his knowledge, the only thing that I wasn’t overly impressed with was the cost, I thought it was a bit high for what needed fixing.
22 de septiembre de 2023
Opinión espontánea
Respuesta de Repair Network
Dear James,
Thank you for sharing your feedback with us. We're delighted to hear that you had a positive overall experience with our service and that Naz and our engineer met your expectations.
We appreciate your honesty regarding the cost. Our team continually strives to offer competitive pricing while maintaining the highest quality service. Your feedback helps us in our ongoing efforts to provide the best value to our customers.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We value your business and look forward to serving you again.
Warm regards
I am upgrading my one star review to…
I am upgrading my one star review to two...I have to be fair and say that the central system staff were helpful and courteous. However, the engineers they used were of variable ability. It took four visits over two months to finally repair my Siemens dishwasher. The third visit did repair the machine, but engineer left the door jammed so that it wouldn't open completely flat. At last it is fixed.
18 de septiembre de 2023
Opinión espontánea
Respuesta de Repair Network
Dear Eileen Cox,
We appreciate your updated review and the opportunity to address your concerns. It's great to hear that you found our central system staff to be helpful and courteous. We deeply regret the inconvenience you experienced with the variable ability of our engineers and the multiple visits it took to repair your Siemens dishwasher.
We take these matters seriously, and we're continuously working to improve our service quality and efficiency. Your feedback will certainly help us in this endeavor. We apologize for the inconvenience caused by the door issue left after the third visit. We aim to provide a seamless experience, and we clearly fell short of that goal in this instance.
We're delighted to know that your Siemens dishwasher is finally fixed. If you have any further concerns or need assistance in the future, please do not hesitate to reach out to us. We value your business and strive to ensure your satisfaction.
Thank you for choosing us, and we look forward to serving you better in the future.
Best regards,
Lies all lies...... and you never get money founded back......
I was told that I would hear from an engineer within 72 hours. booked a £199 booking got told if no parts was needed i would receive £100 back but 3 months later still no money. The people i keep talking to just say the person has left, they are very defensive and keep giving fake names. they then start swearing and you just go around in circles.
Please do not use this company I promise you will regret it......
18 de septiembre de 2023
Opinión espontánea
Respuesta de Repair Network
Hi Nick,
Thank you for taking the time to share your feedback with us on Trustpilot. We genuinely value your input and are committed to ensuring that every customer has a positive experience with our services. However, after thoroughly reviewing your review, we're having trouble identifying the specific issue you encountered, as we couldn't find any corresponding information in our system.
To provide you with the best possible assistance and resolve any concerns you may have, we kindly request that you provide us with additional details regarding your experience. This information could include order numbers, dates of interaction, or any other relevant details that would help us pinpoint the exact situation and address it promptly.
Your satisfaction is our top priority, and we want to make sure we can address your concerns effectively. Once we receive more information from you, our dedicated team will investigate the matter thoroughly and work towards a satisfactory resolution.
Please feel free to reply to this message with the requested information, or you can reach out to our customer support team directly at cs@repair-network.co.uk or 01903881441. We are here to assist you every step of the way, and your feedback is invaluable in helping us improve our services.
We look forward to hearing from you soon and having the opportunity to rectify any issues you may have encountered.
No repair and no refund so far.
I was told that I would hear from an engineer within 72 hours. Five days after the initial contact I phoned to find out what was happening. I was told that there wasn't anyone available. The person I spoke to was very defensive when I suggested that I should have been informed much earlier. I haven't received the £199 they owe me and it is now a week after the job was cancelled.
8 de septiembre de 2023
Opinión espontánea
Respuesta de Repair Network
Hi Louise,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced regarding your recent order.
We're truly sorry to hear that you haven't received the repair service or a refund as promised. This is not the level of service we aim to provide, and we understand your frustration.
To help us investigate and resolve this matter promptly, could you please provide us with more information about your order, such as your order number or any reference details? Alternatively, we recommend reaching out to our customer service team directly or sending us an email at cs@repair-network.co.uk. This way, we can ensure that your issue is addressed promptly and that you receive the assistance and resolution you deserve.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Good support staff, continuity and communication with contractor needs improvement
Booking and customer support staff very helpful and courteous, however, communication with contractor and between contractor and repair network was poor and I needed to intervene to move things along/check status. The overall process was quite clunky and it took 21.7.23 to 24.8.23 to achieve a repair (replacement of circuit board on extractor hood).
21 de julio de 2023
Opinión espontánea
Respuesta de Repair Network
Dear Linda,
Thank you for taking the time to share your feedback regarding your recent experience with our service. We sincerely apologize for any inconvenience you may have faced during the process of repairing your extractor hood. Your input is valuable to us, and we appreciate your honesty.
We're pleased to hear that you found our booking and customer support staff to be helpful and courteous. We strive to provide excellent service from start to finish, and your positive feedback about our support team is encouraging.
However, we are truly sorry to learn that there were communication issues between you, our contractors, and the repair network. We understand how important it is for our customers to have a smooth and hassle-free experience when dealing with repairs. Your feedback highlights an area where we need to improve, and we take this matter seriously.
Rest assured, we will be reviewing our communication processes to ensure that such issues are minimized in the future. Our aim is to streamline the process and make it as efficient as possible, so customers like you don't have to intervene or worry about the status of their repairs.
We genuinely appreciate your patience throughout this experience, and we're pleased that we were able to complete the repair of the circuit board on your extractor hood. If you have any further concerns or suggestions, please don't hesitate to reach out to us directly. Your insights are instrumental in helping us enhance our services.
We thank you for choosing our service. We hope to have the opportunity to serve you better in the future.
Best regards,
Rangemaster Repair
The service was good just except the communication from the 1st contractor sent wasn’t great as they didn’t get back to us and this caused a knock on delay. The 2nd contractor was amazing. On saying that the service from the main call center has been exceptional especially Adam Walker.
14 de septiembre de 2023
Opinión espontánea
Respuesta de Repair Network
Dear Moira Leitch,
Thank you for taking the time to share your feedback regarding your recent experience. We appreciate your valuable input and are pleased to hear that overall, you had a positive experience with us.
We sincerely apologize for the initial communication hiccup with the first contractor that resulted in a delay. We understand how frustrating such delays can be, and we will certainly address this issue internally to ensure better communication in the future. It's great to hear that the second contractor provided you with an amazing service, and we will make sure to commend their efforts.
We are particularly delighted to hear that you found our main call center service exceptional, and we'd like to extend our gratitude for mentioning Adam Walker. Our team members like Adam are dedicated to providing the best possible service, and your recognition means a lot to us.
Your feedback helps us improve, and we are committed to delivering even better experiences in the future. If you ever require our services again, please do not hesitate to reach out, and we will ensure a smoother and more efficient process.
Thank you for choosing Repair Network, and we look forward to serving you again in the future.
Warm regards,
Did the job
Repairs to the microwave was quickly and professionally handled at a reasonable price. Thanks to Christina for coordinating.
11 de septiembre de 2023
Opinión espontánea
Respuesta de Repair Network
Dear valued customer,
Thank you for taking the time to share your feedback about your recent experience with our service. We are delighted to hear that you are satisfied with the repairs to your microwave. At Repair Network, we take pride in providing prompt and professional service to our customers, and we are pleased to know that Christina's coordination met your expectations.
Your satisfaction is our top priority, and we appreciate your trust in us. If you have any further questions or concerns, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Scam
This is such a scam company. It asks you to pay upfront then promises to arrange an appointment. This in itself took longer than expected. An engineer was in touch and arranged a date and time which I stayed in for and he didn’t show up with no communication that he wouldn’t be turning up. This was over a month ago. I have asked the company to refund me and they are not responding to emails. Avoid at all costs.
4 de agosto de 2023
Opinión espontánea
Respuesta de Repair Network
Hi,
We genuinely appreciate you taking the time to share your concerns with us. We are truly disappointed to hear about your recent experience with our company, and we want to assure you that we take your feedback seriously.
Your satisfaction is our top priority, and we sincerely apologize for any inconvenience you have encountered. We are committed to resolving this matter promptly and to your satisfaction, but to do so, we require some additional information from you.
Could you please provide us with the following details:
1.Any reference or order number related to your transaction.
2.Your full name.
3.The date you made the upfront payment.
With this information, we can thoroughly investigate your case and take the necessary steps to rectify the situation. We understand your frustration, and we want to assure you that we are actively working to improve our processes and customer service.
Once we receive the requested information, we will promptly review your case and get back to you with a resolution. Your satisfaction is of utmost importance to us, and we are committed to making things right.
Please reply to this email cs@repair-network.co.uk with the requested details, or if you prefer, you can reach out to us directly at [your contact 03333449104. We are here to assist you, and we appreciate your patience as we work to resolve this matter.
Warm regards,
Fee taken upfront, no repair, high charges, rip off
Fee taken upfront, no engineer identified for over a week, no engineer visit. I then had to tell the engineer which parts were needed. Delay in getting parts authorised by Repair Network, then high fee quoted to complete the work. I have now cancelled the work and am trying to get a refund. Extremely poor service, AVOID.
8 de septiembre de 2023
Opinión espontánea
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