Repair Network Opiniones 

Have been trying to get our Rangemaster cooker repaired for past four months. Paid £250 for a yearly cover, but ended up paying another £25 because repairs came to more than £300. Trouble is the repairs are still outstanding. First person came to assess what was needed six weeks later parts came to the house. Two weeks later second person came who fitted a new switch to grill but said the wrong part had been sent for repair to cooker switch. So far all we have achieved is one half of grill working and main oven does not work at all. Regular telephone calls have been made where you are put on hold whilst the call handler talks to their manager. This is then followed with the usual trick of saying they will call you back and they never do. I have received an email saying they are having trouble finding the part, but I would have thought a company like Rangemaster would be able to provide spares for all their product ranges. I would avoid this company at all costs and it’s a shame I have to give them one star.UPDATED 03/08/23 After further telephone conversations where I was offered a refund of £116 and a few pence I decided to cut my losses and accept, but only on the condition the money was in my bank by the end of the month. Guess what ? No more phone calls and no money. This company is an absolute rip off and should be investigated by the Trading Standards Commission. How anyone could give them five stars is a mystery. Are these people real? Further update money has hit my bank account this afternoon only cost me £159 to not have my cooker repaired

Naz Rehman was very helpful
in arranging the engineer call out. She phoned back when she said she would.
Unfortunately our fridge is not repairable.
I have had a follow up call with Naz. Outstanding customer service.

This companies employee Naz was above and beyond helpful. She kept me informed and helped me to achieve and complete my purchase, which was not straightforward Would definitely recommend this company

Great communication. Great service!

Quick to call back and arrange for engineer to come out. Fridge Freezer & Dishwasher repairs carried out 1 day after the initial enquiry. Brilliant Service

I panic when my washing machine breaks and my previous repair chap would not come out to an integral washing machine. So it was with some trepidation that I contacted Repair network , Having frightened myself by looking at the reviews which were not entirely good , I was concerned that the nearly £200 initial payment was rather large especially in these economic times . The repair was quickly sorted out by Jamie , and is Guaranteed for three months too. I realise that Repair Network are dependant on having good tradesmen in the local areas on contract to them . I can safely recommend Jamie from Eastleigh, very pleasant , knew his stuff and did not treat me like a geriatric . T.

In my opinion Do not use this company, They take money upfront, and are misleading, they send an engineer around who knows nothing about your problem hasnt been told, then when they arrive they tell you they cant fix it.
Cost £199 and a refund of £85 when they already knew what the problem was, but they didnt inform the engineer. My opinion is if your machine is broken, needs fixing, cheaper to buy new without involving this company.

Please DO NOT use this company. I paid £220 for a call out for my tumble dryer. An engineer arrived and told me it was fixed - he left and it was not fixed. Since then I’ve been calling every day to try and get someone to help me. My calls are NEVER returned and now there is no number on their phone system that you can get through on. £220 for nothing !!!

Excellent service from Joshua Jackson, my only concern is the cost of the repair to our cooker, paid £190 for the initial repair,a faulty cooling fan but the fault returned,I ran Repair Network and they came out to me the same day and this time diagnosed a faulty grill element, this cost a further 80 odd pounds bringing the total to over £270, however still a lot cheaper than a new Rangemaster cooker.

I arranged for Repair Network to repair my oven, I gave all the relevant information over the phone including the age of my appliance, and the faults, they confirmed they could repair my oven and would arrange for an engineer, an engineer visited on the 7th July, confirmed the faults and said he would have to check the parts prices and report back to head office and arrange another visit, I advised him I thought this strange as they had all the information prior to him being called out and he should have had the parts with him.
I received a call from Repair Network today advising the parts are obsolete and they would not be repairing my oven and they intend charging me approximately £135.00 for the call out!!!!

This is a scam, they had all relevant information prior to sending the engineer, they could have declined to offer the service based on the age of the machine during our original contact.

I have advised my bank this is a scam and intend to have the payment reversed. I have also contacted trading standards.

We contacted Repair Network in May 2023 because we had a fault with our NEFF Microwave/Oven Combi that was recently out of its 2-year warranty period. A visit from a technician was arranged very promptly, but his assessment of the fault and the outcome from his visit were not acceptable. His assessment simply confirmed the fault, but he did not inspect the oven at all, even though he apparently decided somehow what spare part was needed. We then had a period of approximately 4 weeks when we were advised, continually and very politely, that the spare part was being located - eventually, without success. At this point, we opted to cancel our arrangement with Repair Network, accept the partial refund of approx £85 from the already paid £199 fee, and instead went direct to NEFF customer service for assistance. Within 1 week, an experienced NEFF technician visited us, removed the product for inspection and spotted, almost immediately, an open circuit door microswitch. With this microswitch replaced, from stock he was carrying, the fault was rectified. He also explained that he had brought with him a replacement control board that might have been needed if the door microswitch did not fix the fault.

So, very poor fault diagnosis from the Repair Network technician and why, oh why, were spare parts so difficult to find!!

My fridge freezer stopped working properly. I called Repair Network. I opted for the £199 package (one off repair with 12 months warranty), and was so impressed that an engineer came out the same day(Wednesday 14th June)! Stupidly, I left him to it while I was in another room (working from home). I heard a lot of banging with a hammer(?) About half an hour later, the engineer told me the damper was blocked and that he had cleared it, but if there are any problems, to just call back. About half an hour after he left, the fridge alarm started bleeping. I called RN and was told they will get the engineer to come out again. The following day, they were not able to contact the engineer (this is what they told me), and they dont work at weekends so it would be the following week (fridge & freezer full of food)!!!!! On Tuesday 20th June and after quite a few phone calls, I was advised that parts were needed and and it would cost me an extra £50 (which I paid). This morning,(26th June) I called them to see what is happening and have just been told the part will be available this week and I will receive a call to confirm a booking. I really feel that I have been ripped off. The Engineer didn't fix the fridge freezer in the first place, I then had to pay extra (?) and almost 2 weeks later and my fridge freezer is still not working properly. )On 27th June at about 5.30PM, I get a call from Barbara (the lady who sold me the plan and was nice as pie on the 1st interaction but certainly changed her tone once it all took a turn for the worse),basically asking me to take down my negative review because it reflects badly on her - the person who sold me the repair plan! (I think you miss the point of reviews love!) She said she will go over and above to chase it for me and if it cant be resolved, she will consider a PARTIAL REFUND ( not forgetting I had to pay an extra £50 on top of the plan I already paid for). She said she would call me back the next day. Here we are 3 days later and no phonecall ....... 30/06/2023 - I just called to see what is happening and Barbara put the phone down on me! I called back and soke to another lady who said here is a delay with the part and it might be available by the END OF NEXT week or the following Monday! I asked if she thought this was acceptable and she said it wasnt, but she kept insisting it will be available by the end of next week. i asked if there was any possibility I could have a refund due to my appliance still not being fixed in (what , according to RN would be 4 WEEKS after they took my money) and she said she would put me through to her manager. On the phone came came Michael who clearly needs some Customer service training (might I recommend Mary Goeber?) and after trying to dissuade me, agreed to a full refund which will take 10 working days to go back to my account. Lets see if they ACTUALLY deliver on that one!!!!!!!

Quick to react,you can talk to a person.

We cannot fault the support and service we received. The repair engineer attended within 2 days but because the spare part was obsolete our fridge freezer could not be repaired. Repair Network then helped us source a new replacement and that arrived within days. Throughout our whole contact with Repair Network we always liaised with Naz who was just amazing. She always called back and did everything she could to help. She explained everything clearly and ensured we had everything we needed throughout the whole process. Thank you Naz so much.

telephone call was answered swiftly
all options explained well over the phone
polite and efficient service from Repair Network and the workman
thank you

Avoid. They took my payment and someone came to see my dishwasher. A subcontractor I expect. I then had loads of calls from a call centre to reassure me the parts were on their way. Trying to phone the number took me to a disabled extension somewhere. I suggest you use a local company.

AMG AVOID AVOID AVOID!!! Complete con, took the money to repair my fridge, engineer came, said needed to order parts which included new door. They then rang and said needed more money as parts over min cost. I was prepared to pay extra BUT asked to check the parts list, when I did it was different to what the engineer said when he visited. I also queried why it included 2 crisper drawer covers when there is only 1! They then said they couldn't get the parts and case would be closed. Engineer clearly didn't know what repair was needed and they just wanted to take the money and run. Horrendous service and still have broken fridge and have spent a fortune and trying to get a refund. I asked to speak to a manager as customer rep said had not authority but was told no managers available. Looks like I will have to take legal action...Now reading all the similar horror stories to mine and seems I am not alone!

The engineer was sent to fix the fridge as a matter of urgency. I really appreciate that. He seemed very competent. He fixed the problem and got the fridge working within the hour.
Following on this, Mr Joshua Jackson rang me to check if I was satisfied with the job. He sent me a report of the engineer for my reference. It is a nice gesture that many companies do not follow.
I wish the company well.

We recently had a fault with our boiler. We contacted Network repair and their customer service was great. Naz was really helpful, friendly and professional. She answered all of our questions and explained in detail, in a manner that was reassuring and honest. The work done by their engineers was professional and prompt. I would highly recommend them.