I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... Ver más
La empresa ha respondido
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I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... Ver más
La empresa ha respondido
Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go... Ver más
La empresa ha respondido
As always, friendly, helpful, knowledgeable staff. Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies. Very happy and would... Ver más
La empresa ha respondido
This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden we... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
4A York Place, London Road, BA1 6AE, Bath, Reino Unido
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Outstanding knowledge from the team in Bath.
Really helped me choose the right set of headphones.
Thanks so much. It was a real joy to shop in the store.

Respuesta de Richer Sounds - Bath
Perfect Christmas Present for teenage granddaughter. Excellent Price and convenient store location. Good communication and excellent customer care.

Respuesta de Richer Sounds - Bath
Once again excellent service and advice plus a good price and a 6 year guarantee.

Respuesta de Richer Sounds - Bath
The earphones are impressive, although not quite as comfortable as I would like.
However the service I received was very much to my taste.
I bought what I thought would be the ideal earphones online, but they didn't work with my TV. I took them back to Bath, swapped them for a slightly more expensive pair, then 4 hours later for an even more expensive pair (without opening the box).
Good up selling, but also really helpful and kind. Thank you gentlemen.

Respuesta de Richer Sounds - Bath
Purchased a Hisense-43e7qtuk TV and JBL sound bar, also taking out the additional guarantees. Although the items were available at the same price at a larger national retail outlet, at RS the guarantees were much better priced, being c. £80 cheaper...... for better guarantees. Even if you don't want the additional guarantees I felt you got better product knowledge from the store staff.

Respuesta de Richer Sounds - Bath
Pro-ject Pick it 25a black
Contacted Bath store to check availability. Was in stock and reserved one for collection that afternoon. Sean was very helpful.

Respuesta de Richer Sounds - Bath
Hayden was extremely helpful when I rang customer service and honoured a price that was advertised but changed when I added the item to my basket. He dealt with everything very efficiently and my item arrived the next day. Excellent service.

Respuesta de Richer Sounds - Bath
Awful delivery experience , waited in on two occasions for DPD and they failed to turn up . In the end had the item delivered to store for collection .

Respuesta de Richer Sounds - Bath
Staff were brilliant and have given me loads of information and guidance . Very happy

Respuesta de Richer Sounds - Bath
Great experience, selecting, ordering and collecting from the team in Bath …

Respuesta de Richer Sounds - Bath
Professional and friendly communication via email leading up to visit. Helpful staff in the shop. Very happy with the product purchased.
Brilliant customer service. Helpful and knowledgeable. Myself and my family would never buy a TV from anywhere else. Highly recommend.
What an awful experience. Went in for some advice about what’s the best turntable and amp setup with a view to buying all the kit. Was left with Ben a trainee who did a great job, but was ignored by his line manager not responding to our request for help and shorthand flippant answers to what were complicated questions. Fair play Ben for giving it your best and to the other guy behind the counter - shame on you!
Tom - I have on 31st Jan sent you a comprehensive email documenting the incident in full as requested.

Respuesta de Richer Sounds - Bath
Great experience, staff friendly and very Knowledgeable, Tom was happy to help me set up my record player;-) Thankyou Richer sounds..;-)

Respuesta de Richer Sounds - Bath
Sales team were really helpful and experienced. Next day delivery

Respuesta de Richer Sounds - Bath
After looking on their website and comparing prices with others I decided to go with Richer sounds.
I did find the TV I was going to buy slightly cheaper on another site and contacted the telesales team they were so helpful.
They beat the other price and with the 6 year guarantee Richer Sounds gives it was easy to choose them over all the others.
Saw an item on line, Manhattan TR-4 box, and enquired re availability by email.
Super quick response and after a couple of further questions I made the purchase.
Great price, delivered 2 days after purchase date 👍
I cannot fault the quality of the service and product.
Great job Richer Sounds!!
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