Richer Sounds - Bath Opiniones 

1507
TrustScore: 5 sobre 5

4,9

4A York Place, London Road, BA1 6AE Bath, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As always, friendly, helpful, knowledgeable staff. Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies. Very happy and would... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden we... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 4A York Place, London Road, BA1 6AE, Bath, Reino Unido

  • 0333 900 0088

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1507)

23.773 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service and knowledge

Outstanding knowledge from the team in Bath.
Really helped me choose the right set of headphones.
Thanks so much. It was a real joy to shop in the store.

4 de febrero de 2026
Logotipo de Richer Sounds - Bath

Respuesta de Richer Sounds - Bath

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Perfect Christmas Present for teenage …

Perfect Christmas Present for teenage granddaughter. Excellent Price and convenient store location. Good communication and excellent customer care.

18 de diciembre de 2025
Logotipo de Richer Sounds - Bath

Respuesta de Richer Sounds - Bath

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Impressive service

The earphones are impressive, although not quite as comfortable as I would like.
However the service I received was very much to my taste.
I bought what I thought would be the ideal earphones online, but they didn't work with my TV. I took them back to Bath, swapped them for a slightly more expensive pair, then 4 hours later for an even more expensive pair (without opening the box).
Good up selling, but also really helpful and kind. Thank you gentlemen.

4 de febrero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Bath

Respuesta de Richer Sounds - Bath

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Hisense TV + JBL soundbar.

Purchased a Hisense-43e7qtuk TV and JBL sound bar, also taking out the additional guarantees. Although the items were available at the same price at a larger national retail outlet, at RS the guarantees were much better priced, being c. £80 cheaper...... for better guarantees. Even if you don't want the additional guarantees I felt you got better product knowledge from the store staff.

31 de enero de 2026
Logotipo de Richer Sounds - Bath

Respuesta de Richer Sounds - Bath

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Pro-ject Pick it 25a black

Pro-ject Pick it 25a black

Contacted Bath store to check availability. Was in stock and reserved one for collection that afternoon. Sean was very helpful.

26 de enero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Bath

Respuesta de Richer Sounds - Bath

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent service

Hayden was extremely helpful when I rang customer service and honoured a price that was advertised but changed when I added the item to my basket. He dealt with everything very efficiently and my item arrived the next day. Excellent service.

29 de enero de 2026
Logotipo de Richer Sounds - Bath

Respuesta de Richer Sounds - Bath

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 2 estrellas sobre 5

Awful delivery experience

Awful delivery experience , waited in on two occasions for DPD and they failed to turn up . In the end had the item delivered to store for collection .

24 de enero de 2026
Logotipo de Richer Sounds - Bath

Respuesta de Richer Sounds - Bath

I was genuinely concerned to read your comments about DPD and we will of course investigate what happened here to cause you such considerable inconvience.

In the meantime our customer service team will also contact you directly to put matters right..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great experience

Great experience, selecting, ordering and collecting from the team in Bath …

26 de enero de 2026
Logotipo de Richer Sounds - Bath

Respuesta de Richer Sounds - Bath

Thanks for your feedback, great to read you were happy with our service.

Valorada con 1 estrellas sobre 5

What an awful experience

What an awful experience. Went in for some advice about what’s the best turntable and amp setup with a view to buying all the kit. Was left with Ben a trainee who did a great job, but was ignored by his line manager not responding to our request for help and shorthand flippant answers to what were complicated questions. Fair play Ben for giving it your best and to the other guy behind the counter - shame on you!

Tom - I have on 31st Jan sent you a comprehensive email documenting the incident in full as requested.

24 de enero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Bath

Respuesta de Richer Sounds - Bath

I was genuinely concerned to read of your experience and am keen to investigate this urgently.

Please could you contact me with more details such as the date and approximate time you visited the store? There are no contact details left on Trustpilot to get in touch on so the e-mail address for me is below...

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great experience

Great experience, staff friendly and very Knowledgeable, Tom was happy to help me set up my record player;-) Thankyou Richer sounds..;-)

17 de enero de 2026
Logotipo de Richer Sounds - Bath

Respuesta de Richer Sounds - Bath

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great customer service.

After looking on their website and comparing prices with others I decided to go with Richer sounds.
I did find the TV I was going to buy slightly cheaper on another site and contacted the telesales team they were so helpful.
They beat the other price and with the 6 year guarantee Richer Sounds gives it was easy to choose them over all the others.

13 de enero de 2026
Valorada con 5 estrellas sobre 5

Excellent service from the Bath branch

Saw an item on line, Manhattan TR-4 box, and enquired re availability by email.
Super quick response and after a couple of further questions I made the purchase.
Great price, delivered 2 days after purchase date 👍
I cannot fault the quality of the service and product.
Great job Richer Sounds!!

10 de enero de 2026

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