Richer Sounds - Brighton Opiniones 

2484
TrustScore: 5 sobre 5

4,9

54 London Road, BN1 4JE Bridhton, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Have bought several pieces of gear from RS in the past. On this occasion, it was part of a desktop audio setup. Pre-amp and a second Class D amplifier, so I could bi-amp my pc sound. Missed th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've used the Brighton branch several times over the past few years and always find them to be polite and very helpful. Recently I have purchased a high value TV and sound system and got as great pri... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The sales manager , Jay , gave us a very positive greeting when we entered the store. He explained that the radio we wanted was not on stock , but next day home delivery could be arranged . He also we... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I contacted Richer Sounds for help & advice, & spoke with Rosie. She was excellent. Great advice & arranged a delivery that came the next day. The sound bar is great, with excellent sound & features.... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2484)

23.773 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional Sales and Customer Service.

Have bought several pieces of gear from RS in the past. On this occasion, it was part of a desktop audio setup. Pre-amp and a second Class D amplifier, so I could bi-amp my pc sound.
Missed the Prime day discounts buy a few days, but was able to secure a price that was only a few pounds different from the Prime day sale.
The staff at RS Brighton always provide exceptional customer service, and demonstrate a deeper knowledge about the gear they sell that puts many other businesses to shame.
Will always go to RS for big (and now even small) av purchases.
Their fully refundable 6 year warranty is hard to beat too.
Honourable mentions should go to Toby, Dep Store Manager, and Minty.
All items delivered the following day, which was a day before the suggested delivery date.
Will buy from again.
Would recommend to anyone.

29 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great item & excellent advice

I contacted Richer Sounds for help & advice, & spoke with Rosie. She was excellent. Great advice & arranged a delivery that came the next day. The sound bar is great, with excellent sound & features. My problem has been solved & I'm very happy, thanks to Rosie!

26 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

I've used the Brighton branch several…

I've used the Brighton branch several times over the past few years and always find them to be polite and very helpful.
Recently I have purchased a high value TV and sound system and got as great price on both. I am very happy with the service I've received from Nik and store manager Rosie.

26 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

I fee I always get unbiased advice from…

I fee I always get unbiased advice from the team,more interested in getting the product that is right for me than making g money out of me!

26 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Jay was great from start to finish

Jay was great from start to finish. He gave clear advice and made my decision very easy to choose a new TV. Thanks again for your assistance

20 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Fantastic experience from Richer…

Fantastic experience from Richer Sounds. Ordered a new TV online and it was delivered to the Brighton store within two days. Pick up was super easy, and when I phoned to check arrangements, Nick was very friendly and helpful. Highly recommended.

15 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Very clear and friendly advice

Very clear and friendly advice. Came away feeling confident I’d made the right choice

20 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

The guys in Brighton are absolutely…

The guys in Brighton are absolutely brilliant, no request is too small. Really, really helpful.
Thanks to the team - we'll be back for all our hi-fi needs

20 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Staff and service

19 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Professional, friendly and expert advice.

I couldn’t fault the service from the first interaction with Charlie. Professional, expert advice and friendly interactions. Thank you.

18 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Valorada con 4 estrellas sobre 5

Great support in resolving issue.

Richar Sounds, very proactive if fixing issue with new TV. Great service😊

14 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

I was really sorry to read your feedback and there has obviously been some confusion here as the TV you have purchased whilst does have a Google operating system, does not list Freely as being supported. The last thing we would want to do is intentionally inconvenience customers, and I will follow up with the store to find out why you received that advice, and ensure the correct technical training is arranged.

In the meantime, our customer service team will be in touch to get this resolved asap, and apologies again for the obvious hassle..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

The sales manager Jay

The sales manager , Jay , gave us a very positive greeting when we entered the store. He explained that the radio we wanted was not on stock , but next day home delivery could be arranged . He also went through the various features of the radio and gave his opinion of the performance . Excellent all round

12 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent sevice

I came to your shop with a question about a soundbar that I had previously bought from you. My question was dealt with promptly and a solution quickly identified. Excellent courteous service throughout and to which I have been accustomed since I first bought from you decades ago. Great service - thank you

17 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great to deal with.

Always a great experience buying from these guys. Very knowledgeable, super helpful and no misleading sales speak.

20 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

I contacted Richer Sounds in Brighton…

I contacted Richer Sounds in Brighton by phone for some advice regarding a turntable and speakers. Spoke with Toby who was great and I booked a demonstration at the Brighton branch for the following day. Toby greeted me and demonstrated the turntable and speakers – advised me to bring my own vinyl with me in order to compare the sound to that of my existing system. Great experience in every way – warm welcome in the store, cup of coffee, great advice and knowledge along with expertise. What a pleasure to deal with a company where the staff know every detail about their products as well as there being no high-pressure sales tactics. Left the store feeling great, having purchased a turntable and speakers with home delivery promised for the following day. I recommend Richer Sounds unreservedly. Thank you, Toby, for all your help and advice – it is greatly appreciated and valued. Richer Sounds are my number one port of call for all things related to HiFi / TV.

22 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

It’s always amazing

It’s always amazing. Friendly, knowledgable, non- pushy staff who give you their time before, during and after purchase. Richer Sounds are one of the businesses that prove it can be done well. Especially our Brighton branch.

15 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

The team were just amazing at the…

The team were just amazing at the Brighton store. A tv i had bought had gone wrong. They found a replacement and arranged delivery quickly and efficiently. Superb!

6 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Good service

Item ordered over the phone but had an issue with it as was not playing CD so took to local shop and arranged for a replacement to be sent. Same issue with the replacement so went for a different brand at same price and this has been fine. Very helpful in shop and when speaking to customer services on phone.

14 de junio de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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