Richer Sounds - Brighton Opiniones 

2515
TrustScore: 5 sobre 5

4,9

54 London Road, BN1 4JE Bridhton, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Another definite winner from Richer Sounds/Cambridge Audio. I finally plumped for the AXA35 after long consideration, online research and a chat with the most helpful of assistant managers, Toby,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(2515)

23.626 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quick service and very…

Quick service and very friendly knowledgeable staff

17 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Good atmosphere

Good atmosphere. Jay was very helpful and patient with my queries and guided me to a good solution. Other staff were pleasant and supportive.

16 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Got the right new amp thanks to Richer Sounds

Needed a new amp for my separates system. Had one in mind but ended up getting a different one thanks to helpful advice from Nick at the Brighton branch, and glad I did - a little more expensive but worth the difference; it's doing the job very nicely. Never felt under pressure or that I was being "upsold", just that I was getting the right product. I've been buying from RS on and off for many years and never regretted doing so.

16 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great advice

Great advice, helpful staff and delivered on exactly what was promised

15 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Returning customer

I’ve bought from Richer Sounds previously and the experience was positive, so I returned to buy more products.

14 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great staff and good prices

Great staff and good prices. Large range of products but not everything available to look at. With the range that is no surprise, but when spending large wedges of money there is a lot of trust. I gave my trust and not disappointed.

14 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

From the initial call to purchasing

From the initial call to purchasing, a great experience, the knowledge and helpfulness was outstanding- would highly recommend a visit if your in the market looking for any kit

14 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great service

I had an issue with the TV I purchased and Richard sounds made it very easy to exchange it for a different model even though I was just over the the 30 day period. The new TV is excellent so it was well worth it.

11 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Valorada con 4 estrellas sobre 5

Very few companies deal in cassette…

Very few companies deal in cassette players l was pleased with store consultant who steered me in the direction of the portable cassette player.

10 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for taking the time to leave your review, it’s great to hear the store consultant was able to guide you to a suitable portable option for cassettes, a format we love!

We really appreciate your feedback and are pleased we could help you find a product you were happy with. If there’s anything else we can assist with in future of course, please don’t hesitate to contact us..

seniorcomplaintsteam@richersounds.com

Kind regards,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Outstanding service

Outstanding service. I cant remember the man's name, but super helpful and friendly.

8 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thank you for your wonderful feedback

Valorada con 4 estrellas sobre 5

Richer sound service was great.

Richer sound service was great I think this is the third TV I have had, however the TV its self has a cheap feel to it. That's not detrument to Richer sound they and the sales guy were spot on.

9 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thank you for your review although I was really sorry to read you aren't completely satisfied with your new television. Indeed, we offer a variety of ways for customers to return unwanted products to us, and I have included our returns information below..

https://customerservice.richersounds.com/hc/en-gb/articles/360012946177-Unwanted-items

If you contact the Brighton store from where the product was bought they will be happy to help find something more suitable, I will also feed back your comments to our supplier. Of course if we can be of any more help do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great overall customer experience

Bought a cd unit amp speakers and headphones .
There turned out to be a compatibility issue with the amp and headphones but it was very quickly resolved in a way that worked for both of us.
Would recommend to anyone

8 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Fantastic

Asked for guidance in regards to purchasing new speakers. The store was easy to get a hold of, and I received very good help and service. Minty gave me very good advice and helped me find the right speakers for my needs. Would absolutely come back again.

7 de marzo de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

The place for TV and Hi Fi

If one is in the market for any Hi Fi or the latest TV this is the place to go. Great service and products.

6 de mayo de 2025
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

The team are brilliant

The team are brilliant. Notable experience. They go the extra mile to help you out.

6 de marzo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Really helpful staff on two visits to…

Really helpful staff on two visits to choose a TV and wall mount. I would have chosen the wrong wall mount without their assistance. Also appreciated the advice to try living with the TV before deciding on a soundbar

27 de febrero de 2026
Logotipo de Richer Sounds - Brighton

Respuesta de Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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