Richer Sounds - Bristol Opiniones 

2821
•
TrustScore: 5 sobre 5

4,9

143 Whiteladies Road, BS8 2QB Bristol, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Jonathon set up a demo for me, trying different speakers until I found the one I liked. Bought a WiiM Amp Ultra and Wharfdale Diamond 12.1i speakers for a great price and in my budget . 6 year warrant... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always fantastic service from Richer Sounds and I am delighted with my purchases. This is a business which really knows how to treat customers well, and the staff all know their stuff too. Very highly... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great choice, expert team and good advice. O'h and online ordering and delivery is also good, if needed. Personally I prefer going in to meet my local professionals.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It was a pleasure to visit the Bristol branch and have a warm welcome as usual from mark,who was very helpful and knowledgeable. He very kindly set up the demo room which helped us. decide what equipm... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2821)

24.593 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

The help and knowledge received when…purchase of speakers and Amp

The help and knowledge received when came into store was very helpful. The staff were great, and not pushy, very happy with my purchase including the price (Cambridge amp & acoustic energy floor standing speakers). Will be returning for Cd player and to upgrade my turntable.

2 de agosto de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Exceeded all my expectations

Exceeded all my expectations. Professional, reliable, best price, quick friendly delivery. Best Service Ever!
Highly recommended.

2 de agosto de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

The shop staff were very friendly and…

The shop staff were very friendly and helpful and organised the efficient delivery of the second speaker as there was only one in stock. Thank you.

1 de agosto de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Sonos

service, staff, price

30 de julio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

I had the pleasure of dealing with…

I had the pleasure of dealing with Harry for my purchases , what a superstar that provided great customer service. The whole team at Bristol are always brillant.

30 de julio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Very good service and a competitive…

Very good service and a competitive price, as usual. I only completed my order of a pair of speakers at 17:29hrs for next day delivery and received immediate confirmation that it would be delivered the next day. I was hoping this would be the case but thought I might have been pushing it. Speakers duly arrived the following day and are working perfectly.

30 de julio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

The staff were helpful and I received a…

The staff were helpful and I received a rebate on my two year old TV which was under guarantee and irreparable

30 de julio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Super helpful staff

Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money off as I didn’t want to swap them out. Great service

10 de julio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Excellent service

Delivery team were great. Contacted me before the drop off and were very helpful in making sure everything was ok with my mum.

22 de julio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

i can certainly recommend this as a customer first store.

always a pleasure to use,
i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this store ensure they are applied to the customers fairly.
always my first stop when looking for a new piece of equipment.

20 de julio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Valorada con 4 estrellas sobre 5

Mic quality isn't great for voice…

Mic quality isn't great for voice memos, (probably worse for anything else that isn't a voice too) - noise suppression tech seems to be working on overdrive and there isn't a clear way to adjust this. Sound quality is generally good for the price point and the ear pads and head piece are squishy and comfy. The build quality feels a bit like it could break at any point as it's mostly plastic, so a case might be worth getting, but for £29 they pack a fair amount in.

Noah was super helpful over the phone and got me to the place where I could make an informed decision and buy there and then which was ideal for me. He took me through some technical payment issues with care and calm and I didn't feel like I was being oversold anything. Great service.

20 de julio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for the detailed feedback on the product, which is really helpful, and it's good to hear too that Noah gave such good service.

Many thanks

The Customer Experience team

Valorada con 5 estrellas sobre 5

My 5 year old TV I bought from Richer…

My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the phone could not do enough to suggest a replacement and within days I received a new TV and soundbar which are excellent. The final cost was also extremely competitive.

17 de julio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 4 estrellas sobre 5

Superb TV & Soundbar deal

Great deal - OLED TV + FREE sound bar & woofer.
Tried to take advantage of the PayPal 3 monthly payment but staff advised too difficult / not possible over the phone - had to do online that evening?
On collection, asked staff about HDMI lead included or not, either in TV or soundbar package - could not provide a definitive answer but intimated likely included with the soundbar. It was not - had to purchase a HDMI after setting up new TV & soundbar .... not ideal.

7 de julio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for the feedback although our apologies for some of the issues you had during the experience. We understand the branch manager has since been in touch, but if you do need any further help you can e-mail in via..

seniorcomplaintsteam@richersounds.com

The Customer Experience team

Valorada con 5 estrellas sobre 5

Bristol Richer Sounds

The team at Bristol Richer Sounds could not have been more helpful. From the initial discussion on what the buy, to the purchase and then helping me load the car. They couldn't have done more

10 de julio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

New Amp

Staff gave great advice and guidance on the compatibility of amps to current equipment.

16 de julio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

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