Richer Sounds - Bristol Opiniones 

2735
TrustScore: 5 sobre 5

4,9

143 Whiteladies Road, BS8 2QB Bristol, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2735)

23.626 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I was looking for a record player

I was looking for a record player. I looked at several options on your excellent website and decided to visit your shop to get a hands on approach. The whole range was explained to me and there was no hard sell. I made my decision based on the advice of your expert and I’m very pleased with the equipment I subsequently purchased.

2 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Friendly helpful staff

Friendly helpful staff. Great advice and even help carrying it out to the car.

31 de mayo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Fantastic delivery

Fantastic delivery. Unfortunately the tv was faulty, but no quibble return, would use this retailer again.

2 de abril de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Excellent Shop and Service

The staff were amazing. I found exactly what I needed and was able to chat through everything before making my purchase.

I have always found Richer Sounds to be an excellent shop. The range of equipment is stunning and always first class.

29 de mayo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Excellent

Excellent, very informative, great follow up.

26 de mayo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Hisense 55U7QT

Hisense 55U7QT - rang the Bristol store and recieved good advice re model and size for my living room. Later ordered online but it wouldn't let me add my VIP club discount. Telesales sorted that for me. Delivered carefully two day later to my living room in perfect condition... and I got ther RS 6 year guarantee.
Only complaint is for Hisense not RS, in that all you get is a start up guide and no instructions on how to adjust the multiple menu options for the best picture. The factort settings were rubbish. Had to resort to the net and YouTube for that. After trial and error I am very please with the picture and the sound is not too bad.. quite listenable.
Very happy with my experience and would recommend RS to anyone.. in fact already done so to a friend.

22 de mayo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff, friendly informative
Felt I could trust them
Good price
Would recommend.

22 de mayo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great service as always

Great service as always, friendly and helpful staff

19 de diciembre de 2025
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 1 estrellas sobre 5

Very poor very

Price i could buy exactly same product and no postage under £ 7.
I payed your company £52.50

22 de mayo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for taking the time to leave your review, although I’m sorry to hear about the concerns you’ve raised.

Having looked into this, it appears the wall brackets you’d seen online after ordering an accessory from us, were more generic alternatives and wouldn’t have been compatible with the sound bar you own. The item we supplied was the correct, manufacturer-approved bracket, which is why there’s a difference in price.

I understand we’ve since been in touch to explain things, and resolve the matter for you, of course If there’s anything further you’d like to discuss please feel free to contact me directly using the details below..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

We always buy our hi-fi and TV equipment from Richer Sounds

We always buy our hi-fi and TV equipment from Richer Sounds because a) the range of equipment and pricing is great and b) the staff are friendly and knowledgeable and are prepared to go that extra mile to make sure that we feel comfortable with our purchases. We recently had an equipment demo in their "experience" room in Bristol, and Noah could not have been more helpful in taking a considerable amount of time guiding us through all the options regarding the marvellous Arcam amplifier and CD player which we eventually bought. Many thanks, Richer Sounds; and also for taking away and disposing of our broken CD player!!

21 de mayo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Success!

Success! I was looking for a white 27inch TV for the kitchen. Having identified one of the few that are available at the moment it seemed to be out of stock everywhere except Richer Sounds. I ordered and it arrived intact the next day - I paid no delivery charge but do happen to live on the edge of Bristol!
I was delighted.

21 de mayo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Speakers

Went to Bristol to listen to the Sonic 5. From the moment I walked in I felt valued. Noah showed me to the listening room, had a chat then left me to listen and adjust volume etc. Speakers are so good, only needed 10 mins and I brought them.
Only problem I had the speaker had to be delivered, not a real problem, but I was only staying in Bristol a couple days ( I live N.Devon). The next day I had a message saying the speaker where being delivered (Great service). Had to go into DPD app and change date which was easy so panic over. Richer sounds offer a great all round package and all at a great price.

20 de mayo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

TV selection at a great price

I have been looking on Richers Sounds website for some time to choose a TV as their options and prices are very good.
I was able to call the store, order the TV and get it delivered within 3 days to suit me.
Really good service overall

17 de mayo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Ask for Dave!

Ask for Dave - he's extremely knowledgeable and he answers the 'phone at 5 minutes to closing time when staff at other stores (no names...) are jostling at the exit door with their coats on and the ansafone set.

17 de mayo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Smooth,simple

Smooth,simple, helpful and efficient with great staff.

18 de mayo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Richer sounds whiteladies rd are just…

Richer sounds whiteladies rd are just brilliant. Super efficient staff it’s just a brilliant experience. I have used richer sounds for 20 years and I wouldn’t go anywhere else . I bought a Samsung frame tv for the kitchen. very very happy with it .just waiting for my 19 year old Panasonic plasma to break that I purchased from them . I will then be straight down to them to pick up a new one . Thanks again happy customer that has purchased tvs , tower speakers , cinema speakers , and av amps over the years .

17 de mayo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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