Richer Sounds - Bristol Opiniones 

2712
TrustScore: 5 sobre 5

4,9

143 Whiteladies Road, BS8 2QB Bristol, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased an Arcam Radia A25 from Richer Sounds in Bristol. Very happy with the amplifier as a significant upgrade over my older Arcam Diva A70, everything is bigger, more powerful, punchier and class... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My experiences with Richer Sounds at the BRISTOL BRANCH (I have been buying all my HI-Fi,TV,s and all my entertainment equipment from them since 1973) and as always been nothing but all round excelle... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I dealt with Noah on this occasion and he was brillant. You always get superb advice ,help and support from the Richers colleagues , world class service always. I have been shopping with them for 42... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2712)

23.773 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service from Bristol branch

Excellent service from the Bristol branch!

Although the TV wasn’t in stock, it was delivered to my home within a few days!

2 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

DEFINITELY THE ONLY PLACE TO SHOP FOR YOUR HI-FI AND ALL YOUR ENTERTAINMENT DEVICES

My experiences with Richer Sounds at the BRISTOL BRANCH (I have been buying all my HI-Fi,TV,s and all my entertainment equipment from them since 1973) and as always been nothing but all round excellent, by that I mean there Prices, cannot be beaten the service is Second to None, as for the Staff you won’t find a better team anywhere for their friendliness, knowledge, politeness, helpfulness service nothing is too much trouble for the team. I think 10 Stars are more appropriate than 5 Stars and more.
If you are looking to purchase your Hi-Fi, TV or any entertainment devices RICHER SOUNDS is the perfect and only place to purchase from. Keep up the excellent Service at RICHER SOUNDS BRISTOL.

2 de julio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Valorada con 4 estrellas sobre 5

Delivery drivers need to be more…

Delivery drivers need to be more careful, (two separate occasions) but apart from that very happy. I’ll just go to store to get my next speakers

19 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for taking the time to leave us your feedback, although apologies you had difficulties with delivery which we'll review with the separate couriers used.

The Customer Experience team

Valorada con 5 estrellas sobre 5

Purchasing a surround sound system

Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had purchased a complete surround sound system, although I had spent a little more than I expected, the sound was astonishing and I'm more than pleased with it.
I have previously brought equipment from Richer Sounds and I have never been disappointed, I would always recommend them.
Thank you

30 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Staff are always helpful

Staff are always helpful, knowledgeable and great people to communicate with.

30 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Easy to order

Easy to order, click and collect. Staff are always friendly and helpful.

29 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Good service

Good service, competitive price, excellent delivery and courtesy call.
TV is fab.

22 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Arcam A25 - Excellent amplifier and excellent service!

Purchased an Arcam Radia A25 from Richer Sounds in Bristol. Very happy with the amplifier as a significant upgrade over my older Arcam Diva A70, everything is bigger, more powerful, punchier and classier than my old amp and the on board DAC is a step up compared to my Wiim Ultra, vinyl also sounds lovely through the new amp. The service from Jonathon was top notch, not only did he sort a very quick dispatch, he also offered the amp at a very competitive price and the follow up call to see if I was happy with my purchase was a nice touch also. Excellent as always from the Richer Sounds team.

26 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Joe was excellent.

Joe was excellent.
Bought just what we needed with our VIP discount, an amplifier for my colleague and a very nice new technics direct drive turntable.
Excellent service, and excellent price.

25 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

I dealt with Noah on this occasion and…

I dealt with Noah on this occasion and he was brillant. You always get superb advice ,help and support from the Richers colleagues , world class service always.
I have been shopping with them for 42 years ...no need to go anywhere else, a great experience always.

24 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Stewart Gudge July 26

Attention and knowledge of products. Plus sales ability to properly identify our requirements.

25 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 3 estrellas sobre 5

The staff members I dealt with didn’t…

The staff members I dealt with didn’t seem that interested with my purchase once they found out I was only in the market for cheap small tv .

24 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for leaving your feedback, although it's of course disappointing that you didn't find the team engaged with you as they should. I will investigate with them, along with making it clear that we expect the same level of positive interaction across the board with all customers, and our customer service team will also contact you to follow up..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Friendly staff with good knowledge for…

Friendly staff with good knowledge for the products on offer.
After sales are good and instructive.
Very helpful.

17 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

The team at Bristol were brilliant and…

The team at Bristol were brilliant and quickly answered my questions before taking my order. They also followed up with a curtesy call to see if the installers had been in touch.

19 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 1 estrellas sobre 5

The staff did not address my questions…

The staff did not address my questions as to the items suitabilty for my requirements.
I therefore cancelled the order amd received a refund.
I will be buying a TV stand elsewhere.

17 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

I'm really sorry to read you didn't get the help you needed when ordering your TV stand from us, which is obviously disappointing, particularly for a product like a TV stand where we’d normally be able to offer clear and straightforward guidance.

We’ve attempted to contact you by both phone and email to better understand what information was missing and how we can help, but haven’t been able to reach you so far. If you’re still open to it, we’d really welcome the chance to speak with you and see if we can assist further, so please do get in touch..

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. No messing about. Order completed quickly and delivered to store. You might pay a little more but you know where you stand with this company.

13 de junio de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

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