Richer Sounds - Bristol Opiniones 

2739
TrustScore: 5 sobre 5

4,9

143 Whiteladies Road, BS8 2QB Bristol, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very good service and a competitive price, as usual. I only completed my order of a pair of speakers at 17:29hrs for next day delivery and received immediate confirmation that it would be delivered th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had the pleasure of dealing with Harry for my purchases , what a superstar that provided great customer service. The whole team at Bristol are always brillant.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(2739)

23.849 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Noah was amazing

Noah was amazing - again!!! - really professional, friendly and so helpful - first class !! - a real credit to Richersounds

19 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Very rare these days to get such good customer service

I rang the number, it was answered within a few seconds. The guy was very polite and well informed and sorted me out with the right TV in minutes and ensured I had it delivered on time. It is very rare these days to deal with businesses like this which just make it an easy pleasant experience

19 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Five stars....

Five stars....

However I do not believe in giving reviews via third parties.

The transaction is between seller and purchaser.

15 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great headphone advice

Great headphone advice, able to try several models and price matched

16 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Always a stress free informative visit…

Always a stress free informative visit to Richer Sounds
Fantastic QLED TV with over £100 off of the marked price ❤️

13 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 4 estrellas sobre 5

Late goods

Hi Not sure what the issue is but I have not received my ordered goods yet.

12 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for the feedback although huge apologies for any unexpected delay in receiving the goods - I will get onto the branch asap and have them call you to resolve this. Of course if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Always a pleasure to shop at richer…

Always a pleasure to shop at richer sounds. This time I was looking for a stylus cartridge for my father's old 'obselete' turntable.
The fella who served me was very helpful in finding me a correct compatible part made by another company with the same fittings, arranging for it to be delivered Saturday morning when I had ordered on Thursday afternoon, and also demonstrating on a shop turntable how to easily remove and replace the stylus.
Never had anything but the best service from Richer Sounds, would recommend every time.

12 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Patience.

Patience.
Mark achieved the right result.

11 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Friendly

Friendly, knowledgeable staff, great products at a good price

7 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great service

The server spent some time with me to understand my needs (a small portable amp). When the item arrived in store and we realised that it needed an extra part, he helped me with that as well. Very good customer service.

4 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

The customer service was top class-…

The customer service was top class- warm, engaging and informative without overselling. As a retired manager and coach in customer service for a major retailer, I recognise and appreciate this. Collecting the purchase from the store was far less stressful than the abysmal home delivery nonsense I experienced last time I went for that option. Once bitten twice shy. So, good job!

6 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Know their stuff and no pushiness

Knowledgeable, informed and good to deal with. Good advice and no pushy sales. Thank you Dave!

6 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Exceptional service from Richer Sounds

I choose Richer Sounds because the level of service you get is always exceptional.

Due to reasons beyond my control I needed to exchange two 43" TV's for two 32' Gaming Monitors. Mark helped me choose two Gaming Monitors with the exact spec I needed and the exchange process couldn't have been easier.

Thank you 🙏

1 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Mark Bristol Store Manager

Mark, the Bristol store manager has the best customer service skills of anyone I’ve ever met. Plus, he’s very funny. A pleasure to spend money with Richer Sounds.

11 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Simply the BEST

Used telesales for purchase service excellent throughout
Very polite and friendly
Full explanation of product
Well done Noah 5*+

3 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Dvd player changed to record.

I was offered a refund with no hesitation. I decided to use the funds to purchase something else from Richer Sounds. It is always very straightforward.

2 de marzo de 2026
Logotipo de Richer Sounds - Bristol

Respuesta de Richer Sounds - Bristol

Thank you for your wonderful feedback

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