Richer Sounds - Bromley Opiniones 

1407
TrustScore: 5 sobre 5

4,9

48 East Street, BR1 1QW Bromley, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Visited the Bromley branch about repairing/replacing an old projector. The team went out of their way to help and with sound advice from Jerome, purchased the ideal projector for my flat. I would high... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I purchased Hi-Fi equipment, and, in doing so, I enjoyed the professional help and advice of Matt and Jerome. Without their help and patient guidance, the choice from their abundant stock would have b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great salespeople in the shop, very knowledgeable and eager to help (not like other electronics chains), at the same price of bigger chains (actually even granted an extra discount so slightly cheaper... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1407)

24.702 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very engaging discussion regarding TV…

Very engaging discussion regarding TV choices. Once decided on the model the price comparison was instantaneous and led to a quick decision on my part. This was followed up by clear, precise and quick email confirmation followed by an excellent, on time delivery. Really good experience throughout. Thank you!

18 de mayo de 2026
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Respuesta de Richer Sounds - Bromley

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Return to Richer Sounds time and time again The telesales representative (Sean) was…

The telesales representative (Sean) was very helpful with the choice of hifi as an anniversary present for my husband. The system is perfect for our home and my husband loves it! The amp alone(Cambridge) was worth the majority of the price and the Denon deck and Wharfdale speakers are brilliant. The staff answer promptly and are very friendly.

16 de mayo de 2026
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Respuesta de Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Eccellent service

Excellent customer service and product.

16 de mayo de 2026
Logotipo de Richer Sounds - Bromley

Respuesta de Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Five Star Customer Service

Fantastic advice, customer service, and communications from Bromley's Richer Sounds shop staff. Exceptionally speedy service. Internet radio/CD unit available for collection from the store within just 24 hours. of ordering by 'phone . A very pleasant and easy purchase at a very competitive price. I will certainly use Bromley's Richer Sounds store for future purchases. Many thanks to Tom and the 'crew' for their exceptional customer care and service. Very highly recommended Five Star service.

11 de mayo de 2026
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Respuesta de Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Unfortunately product was not working…

Unfortunately product was not working as it should but Tommy from Bromley branch is currently looking into this for me, as always superb customer service.

14 de mayo de 2026
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Respuesta de Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Always had brilliant professional…

Always had brilliant professional knowledgeable advise.
Been a customer for over 25 years.
I met Shaun 18 months ago when he was just begining and now he's a smart trustworthy person.

11 de mayo de 2026
Logotipo de Richer Sounds - Bromley

Respuesta de Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great buying experience.

Received a call back after requesting information about a Samsung soundbar via email. Staff member talked me through the features and answered all of my questions knowledgeably. Bought the item and received it when I was told it would arrive. Great price, too.

8 de mayo de 2026
Logotipo de Richer Sounds - Bromley

Respuesta de Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 4 estrellas sobre 5

An honest, fair customer...

Sales reps were busy when I first walked in which I appreciate. However it took a little long for one of them to make eye contact verify my presence, but once they did I waited around.
I must say though, had I not pretty much made up my mind to purchase that day, and was browsing with possible intentions of buying, I may have walk out, because the store is awkwardly small, and when you are not being immediately acknowledged by some means of communication, it becomes a little weird and you do find yourself asking yourself very quickly "Can they not see me".

The sales reps was very pleasant and informative. I think I was served by a Manager if I'm not mistaken. Him and his colleague seem to combine well with each other, not cluttering information or talking over each other. I enjoyed the brainstorming and the sales experience regarding the items I was comparing, and appreciated their honesty. They listened well and did not over complicate Reponses to my questions.

From me to Richer sounds, You have always providing good customer service on my visits, but better than this, you have always providing good pricing. Stick to this motto, and you will achieve your customer for life goal. I am 42 and made my first purchase in my early teens.

Till the next time...

Kind Regards

Satisfied Customer.

9 de mayo de 2026
Logotipo de Richer Sounds - Bromley

Respuesta de Richer Sounds - Bromley

Thank you for the helpful and detailed feedback, I'm really pleased that overall you had a good experience in our Bromley branch and appreciate your business over the years of course.

Whilst we do like to try and let customers browse without pressure, the colleagues do need to get the balance right between that approach and making sure customers feel properly acknowledged, which sounds like it could have been improved here, and which I will of course discuss with the store team.

Once again, thank you for your kind words about the service and our pricing, and should you need any help at all, feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Tommy and Matt at Richer Sounds Bromley…

Tommy and Matt at Richer Sounds Bromley store provided excellent and very professional advice to help me decide which 55 inch TV would be the best one to purchase based on the information l provided. It was a real pleasure to receive such informative advise and l highly recommend Richer Sounds Bromley for all Audio needs having also purchased previous items via this store.

25 de abril de 2026
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Respuesta de Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent service in Bromley shop

Excellent service in Bromley shop. I loved the way I was served. Very well organised.

6 de mayo de 2026
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Respuesta de Richer Sounds - Bromley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great customer service.

6 de mayo de 2026
Logotipo de Richer Sounds - Bromley

Respuesta de Richer Sounds - Bromley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Always great service

Always great service, sensible pricing and quality products

18 de abril de 2026
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Respuesta de Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Price of turntable

Price of turntable. Delivery schedule and ease of purchase. Not forgetting the great richer sounds guarantee. Can't beat them.

29 de abril de 2026
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Respuesta de Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Prompt answering of initial call

Prompt answering of initial call, superb help from store & satisfied like previous purchase.
Well done , very happy to recommend

30 de abril de 2026
Logotipo de Richer Sounds - Bromley

Respuesta de Richer Sounds - Bromley

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

A very satisfied customer

I called at the shop at 10.40am not knowing that the opening time was midday. Paul came to the door and let me in. He couldn’t have been more helpful and knowledgeable and I bought the television most suited for my needs.
It arrived at my flat three days later and I am delighted with it. This was the sort of service I have always got from Richer Sounds.

29 de abril de 2026
Logotipo de Richer Sounds - Bromley

Respuesta de Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

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