I have known the brand and used it for 40 years. The very fact that it is still going strong says a great deal about it. The staff are genuinely knowledgable and share their information in an educated... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
I have known the brand and used it for 40 years. The very fact that it is still going strong says a great deal about it. The staff are genuinely knowledgable and share their information in an educated... Ver más
La empresa ha respondido
Bought a new record player with pre-amp and other accessories. They helped me source the player in the colour that I wanted, which was proving very difficult, and advised on other parts of the purch... Ver más
La empresa ha respondido
Liv at Chelsea has been extremely helpful, guiding us in selecting the right components for a complex cinema setup in a large student hall of residence. Without her diligence, we would probably have g... Ver más
La empresa ha respondido
I talked to a sales person about the specific tv I wanted and their response was very helpful and professional. The TV was delivered within days and the delivery people were on time, kept me informe... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
258 Fulham Road, SW10 9EL, London, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I found they let me look around and get a feel of what might suit my needs and was very helpfull in showing what I really came in for saving me some money .

Respuesta de Richer Sounds - Chelsea
I called the Chelsea’s branch today,for technical support and spoke to Liz who I found to be very knolagable helpful and patient. in her field.
Sincerely Ann

Respuesta de Richer Sounds - Chelsea
Consistently the greatest company to purchase from. Great knowledge. Great prices. Great service.

Respuesta de Richer Sounds - Chelsea
I called the Richer Sounds helpdesk for more information regarding an offer on a receiver. They provided me an additional GBP20 on an already very discounted product. The helpdesk forwarded my call to the local Chelsea shop for same day pick up. The Chelsea shop wrapped the box in waterproof plastic and create a very secure handle for easy carrying. Friendly shop personnel and excellent service.

Respuesta de Richer Sounds - Chelsea
Darren at Richer Sounds in Chelsea was very responsive, knowledgeable and pleasant. We upgraded our Sonos amps and used an installation service, outsourced by Richer, which was equally excellent.

Respuesta de Richer Sounds - Chelsea
Bought the wrong item and exchanged it for the correct sized one. Very good service, simple and efficient and despatched quickly. Can't fault it.

Respuesta de Richer Sounds - Chelsea
Great service and product knowledge. Always come to Richer Sounds. It’s my 4th TV. Very happy customer.

Respuesta de Richer Sounds - Chelsea
The individual who helped me complete my purchase was Ed in the Chelsea customer services department. I cannot stress how much effort & helpfulness he showed, for which I’m deeply grateful. He did several searches for the product I wanted, across several uk branches. He rang me back several times to update me on what was happening & organised everything. He is a great credit to the richer sounds team & has ensured that I will come to Richer Sounds first whenever I plan to purchase electrical equipment next time. Please give this man some sort of medal. Thanks Ed!!

Respuesta de Richer Sounds - Chelsea
Very happy
Good service efficient
Delivery on time
Accurate description
Really good advice and helpful staff in store who guided me to a better product than I would have bought otherwise, for the same money.

Respuesta de Richer Sounds - Chelsea
Good experience especially with Loïc who was very patient with me and explained a few technical things I would have to do.

Respuesta de Richer Sounds - Chelsea
Very helpful and accommodating. Quick responses. Beats non-personal online shopping every day and at the same price level!

Respuesta de Richer Sounds - Chelsea
I received an excellent service as usual.
The staff at Chelsea branch is knowledgeable and provides the best advice. I will rely on them for future upgrades of my audio system.

Respuesta de Richer Sounds - Chelsea
Just picked my headphone at the store and they are also very helpful and kind. Have a look around the speakers and just feel relaxed.

Respuesta de Richer Sounds - Chelsea
I went to all the other shops first and wish I had saved the effort. Great advice, no upselling, a great range of products at good prices and friendly staff willing to spend the time with you might the right decision for you

Respuesta de Richer Sounds - Chelsea
Recent purchase was done over the phone. The sales person was polite ,as per, and helpful. Been buying from you for over 20 years. Service is always top notch.thank you

Respuesta de Richer Sounds - Chelsea
Excellent customer service. Good communication, good product at good price.

Respuesta de Richer Sounds - Chelsea
Professional. Collection of new order, even outside of hours.

Respuesta de Richer Sounds - Chelsea
The delivery was first class. The product has been troublesome. I have not yet to be able to connect the sound system to the TV. The TV's program menu system scrambles itself into random configurations.
So far I am not happy with the products.
Someone from Richer Sounds called me over the following weeks and made suggestions to fix the problems. It was over the Internet that I got most help, Richer sounds gave me a box, in the last few days(8th October), to help with the remaining problem and that works. I have give them another star for their very recent cutomer service.

Respuesta de Richer Sounds - Chelsea
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.