Richer Sounds - Chelsea Opiniones 

972
TrustScore: 5 sobre 5

4,9

258 Fulham Road, SW10 9EL London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I wanted to hear a few speakers before deciding which to choose. The Fulham Rd branch staff were all very helpful & Alistair spent a great deal of time making sure I made an informed choice before le... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Usual fabulous friendly service, super price, extra discount for signing up as a member or some such online. Guys in the Chelsea store loaded tv into kerbside car for me. Been using Richer Sounds for... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My loudspeaker purchase arrived only yesterday so still assessing them but sofar they are sounding great and a big improvement on my old speakers. I would particularly like to thank Alistair of the t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Richer Sounds online would not accept my payment. It declined two separate cards. I phoned customer services and the guy who answered was VERY helpful. I eventually paid by bank transfer.

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

972 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(972)

24.787 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Service

Honest, quick and constructive service

27 de octubre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Technical support

I called the Chelsea’s branch today,for technical support and spoke to Liz who I found to be very knolagable helpful and patient. in her field.
Sincerely Ann

29 de octubre de 2025
Opinión espontánea
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Just great.

Consistently the greatest company to purchase from. Great knowledge. Great prices. Great service.

21 de octubre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great service and great discount

I called the Richer Sounds helpdesk for more information regarding an offer on a receiver. They provided me an additional GBP20 on an already very discounted product. The helpdesk forwarded my call to the local Chelsea shop for same day pick up. The Chelsea shop wrapped the box in waterproof plastic and create a very secure handle for easy carrying. Friendly shop personnel and excellent service.

19 de octubre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Responsive, knowledgeable & pleasant!

Darren at Richer Sounds in Chelsea was very responsive, knowledgeable and pleasant. We upgraded our Sonos amps and used an installation service, outsourced by Richer, which was equally excellent.

18 de octubre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Bought the wrong item and exchanged it…

Bought the wrong item and exchanged it for the correct sized one. Very good service, simple and efficient and despatched quickly. Can't fault it.

17 de octubre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great service and product knowledge

Great service and product knowledge. Always come to Richer Sounds. It’s my 4th TV. Very happy customer.

10 de octubre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Ed was brilliant!The individual who helped me complete…

The individual who helped me complete my purchase was Ed in the Chelsea customer services department. I cannot stress how much effort & helpfulness he showed, for which I’m deeply grateful. He did several searches for the product I wanted, across several uk branches. He rang me back several times to update me on what was happening & organised everything. He is a great credit to the richer sounds team & has ensured that I will come to Richer Sounds first whenever I plan to purchase electrical equipment next time. Please give this man some sort of medal. Thanks Ed!!

11 de octubre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Really good advice and helpful staff in…

Really good advice and helpful staff in store who guided me to a better product than I would have bought otherwise, for the same money.

2 de octubre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Good experience especially with Loïc…

Good experience especially with Loïc who was very patient with me and explained a few technical things I would have to do.

6 de octubre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Very helpful and accommodating

Very helpful and accommodating. Quick responses. Beats non-personal online shopping every day and at the same price level!

7 de octubre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

5 star service

I received an excellent service as usual.
The staff at Chelsea branch is knowledgeable and provides the best advice. I will rely on them for future upgrades of my audio system.

11 de septiembre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Great at Richer Sounds

Just picked my headphone at the store and they are also very helpful and kind. Have a look around the speakers and just feel relaxed.

3 de octubre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Just go here

I went to all the other shops first and wish I had saved the effort. Great advice, no upselling, a great range of products at good prices and friendly staff willing to spend the time with you might the right decision for you

27 de septiembre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Lg 50" nanocell tv

Recent purchase was done over the phone. The sales person was polite ,as per, and helpful. Been buying from you for over 20 years. Service is always top notch.thank you

23 de septiembre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Good communication, good product at good price.

20 de septiembre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Professional service

Professional. Collection of new order, even outside of hours.

11 de septiembre de 2025
Logotipo de Richer Sounds - Chelsea

Respuesta de Richer Sounds - Chelsea

Thanks for your great feedback and for supporting local business.

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