Richer Sounds - Cheltenham Opiniones 

2030
TrustScore: 5 sobre 5

4,9

31 High Street, GL50 1DX Cheltenham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

All the team at Richer sounds in Cheltenham were very helpful and knowledgeable. I was very nervous about changing my hi fi equipment but was pleased to experience their guidance on my purchase. Alway... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great TV display in shop, no pressure selling. Staff answered all my questions, excellent service. Great product at a fair price and 6 year guarantee.... recommended!

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2030)

24.030 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

This place Rocks !!!!

I always use Richer sounds for all of my tv and Hi Fi requirements, and have done for many years. The team are so knowledgeable about their products, especially tvs, which for the average person is to say the least, a little confusing. I wouldn't go anywhere else.

9 de junio de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

I was made aware of a very good offer…

I was made aware of a very good offer for a LG TV through being a VIP member. I had been considering upgrading, so I called into the Richer Sounds shop in Cheltenham and the very knowledgable guy who served me had everything sorted in good time and it was delivered, as directed, to my home the next morning. Great all round service thank you.

3 de junio de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Representative was extremely helpful…

Representative was extremely helpful and friendly at helping finding the product I wanted and gave a few tips that helped significantly on setting up the equipment.

Because it was raining quite heavily outside they offered assistance at making sure I and the product didn't get wet. Will definitely use again for more items!

2 de junio de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

TV Purchase

When I arrived at Richer Sounds there were two staff members and an existing customer. Immediately a staff member turned to me and was with me for the full time I was in the store and had purchased a Samsung TV, probably approaching an hour, I wanted to replace an ageing Sony. We narrowed the choice down to a TV of the right size, at an acceptable price and with particular facilities I wanted. All my questions were answered. I was giver an idea of when to accept delivery. It was delivered two days after my visit to the store.

1 de junio de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent sevice from Jason

Excellent sevice from Jason, all staff were very friendly and helpful . Must not forget Andy from Sparkes he was so kind and did not rush, did all setting up of the TV for us. Would think Richer Sounds and Sparkes are a great partnership.
Sheela Greenway ( satisfied customer)

1 de junio de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Good clear advice

Good clear advice, not only from the person dealing, but from other members of staff too in connection with a technical matter. Also very helpful in checking that my hearing aid bluetooth connection worked with the TV.

29 de mayo de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Would recommend to anyone.

Would recommend to anyone as a great experience and price. Collected from store in Solihull, very good service. When I got the earbuds home, one was not working (manufacturer’s error), great service from Cheltenham branch who replaced them immediately. Very pleasant staff as always. Great help offered.

16 de marzo de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

First rate company in every…

First rate company in every way,Knowledgeable staff and great customer service .

28 de mayo de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for taking the time to leave your review. We were thrilled to hear the team’s knowledge and service stood out. Hopefully next time we can make it a full five star experience for you.

Many thanks

The RS Team

Valorada con 4 estrellas sobre 5

Good products at a fair price

Helpful customer service and exactly the products I wanted at a reasonable price. The only downside was that I was not told that I would need a connecting cable to link the devices I purchased. Delivery was quick and efficient.

29 de mayo de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for taking the time to leave us a positive review. I’m pleased the service and products met your expectations, although I’m sorry the need for an additional cable wasn’t clear when ordering online, so I will review your web journey to see if we can make any improvements.

If you need any further help, please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Richer Sounds in Cheltenham

Visited Richer Sounds in Cheltenham to enquire about a streamer with a CD player. Spoke with Richard who suggested I look at the Eversolo play CD edition. No sales pressure whatsoever simply good solid advice. Returned a few weeks later and purchased the item along with Dali speakers. Delivery took one week. Now installed and very happy with sound and quality.

28 de mayo de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I wanted to buy an Audiolab 7000A…

I wanted to buy an Audiolab 7000A amplifier and the Cheltenham branch had one that a previous customer
had tried out but had rejected it so I was able to buy it
at over £100 less than its list price. Since then I have listened to music using most of the inputs both digital and analogue.The sound quality is superb even legacy
sources like my cassette deck sounds great. Highly recomended.

11 de agosto de 2025
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Purchase of TV at Cheltenham

Purchase of TV at Cheltenham. OAPs, knew what we needed and Mandy (known from previous purchases and very helpful) checked options and a TV bought without further ado. Delivered as arranged. Great service!

22 de mayo de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great team

Great team, great kit

4 de abril de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 4 estrellas sobre 5

Shop/demo of kit was great

Shop/demo of kit was great, staff at Cheltenham very helpful.
Only letdown (which I don’t hold Richersounds directly responsible for) was my amp delivery arrived a day late when I had taken time out to be available on the arranged delivery date (FedEx were the issue- Leak use them it seems, to courier their goods)

22 de mayo de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thank you for leaving us a review, it is fantastic to read such positive comments about the store team and that the demo went well. It's really disappointing that the courier used by the supplier let the side down somewhat however and we will of course feed this back to Leak so they can review themselves.

Of course should you need any help whatsoever do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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