Richer Sounds - Cheltenham Opiniones 

2030
TrustScore: 5 sobre 5

4,9

31 High Street, GL50 1DX Cheltenham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

All the team at Richer sounds in Cheltenham were very helpful and knowledgeable. I was very nervous about changing my hi fi equipment but was pleased to experience their guidance on my purchase. Alway... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great TV display in shop, no pressure selling. Staff answered all my questions, excellent service. Great product at a fair price and 6 year guarantee.... recommended!

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2030)

24.092 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I popped into the shop to discuss my…

I popped into the shop to discuss my purchase with your team, before progressing with the order. Excellent service as always

20 de mayo de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Buying is very easy with knowledgeable…

Buying is very easy with knowledgeable staff. Delivery was quick and the whole experience was very easy as always. Prices are good and some were much cheaper than local and big stores.
Have used Cheltenham branch for many years and would use again next time I buy.

19 de mayo de 2026
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Respuesta de Richer Sounds - Cheltenham

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Friendly and knowledgeable service

Friendly and knowledgeable service. Item was not in stock but the store order for us and phoned the next day when it arrived.

19 de mayo de 2026
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Respuesta de Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

The staff in Cheltenham: Excellent

The staff in Cheltenham was quite knowledgeable and very attentive. Very pleased with both the service and the quality of the products they carry (Focal).

11 de julio de 2025
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Respuesta de Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Purchased an LG OLED65G6

Purchased an LG OLED65G6; a 5 star TV and a 5 star service provided by Jason and his team.
This is not the only TV I have purchased from Richer Sounds Cheltenham and the service has always been excellent.

13 de mayo de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Open box bargain

I popped in having had them reserve an open box item for me over the phone and it was put aside for me as expected.
The item was brand new, just an opened box so a great saving over the already great priced new item.
The staff were very helpful as always and a pleasure to deal with.
Richer Sounds are perhaps the only company I still wholeheartedly recommend after being a customer for many years!

12 de mayo de 2026
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Respuesta de Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Richer Sounds always offer great advice…

Richer Sounds always offer great advice and service. My Marantz and Monitor Audio order was no exception. The items were delivered in perfect condition within two days of placing my order on a Sunday.

10 de mayo de 2026
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Respuesta de Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

I ordered aPhilips record player online…

I ordered aPhilips record player online and it was delivered to a Richer Sounds shop within three days from where I collected it. Staff at the shop were polite and helpful which added unto excellent service.

9 de mayo de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Couldn't be more helpful

Couldn't be more helpful. Spoke to Amanda and Luke who were both friendly and knowledgeable.

9 de mayo de 2026
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Respuesta de Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Great staff and product range, very competitive prices too

Very helpful and knowledgeable staff. They tried hard to make sure the television was right for me and satisfied my needs.
The Samsung oled tv is an amazing product, a fabulous picture and the set looks terrific too.
TV Samsung qe48s90f

7 de mayo de 2026
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Respuesta de Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Valorada con 3 estrellas sobre 5

The product was not properly described

The product was not properly described. I was assured I would have a full wireless system so i was disappointed to find that I had a cable linking the two rear speakers.

I don’t blame the staff in Cheltenham for this – they were extremely helpful as always. It’s more the fact that Samsung poorly describe their products.

7 de mayo de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thank you for your feedback, although I was of course sorry that you weren't completely happy with the product.

I've spoken directly with the store team who I understand have since contacted you to arrange exchange or refund, but your preference was to keep the unit. I will of course pass your comments to the supplier, and run through the issue with the colleagues so they can try and avoid a similar misunderstanding in the future.

Of course if you would like to discuss this further at all please do get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Excellent customer service and a great…

Excellent customer service and a great bargain. Shout out to Ben at cheltenham

6 de mayo de 2026
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Respuesta de Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Very pleased with Ruark R3S purchase

After looking online I decided I wanted a Ruark R3S in grey colour. I went to my local Richer Sounds in Cheltenham as their price was identical to other retailers (online or store) and I was able to not only see the unit but also listen to how it sounded. The staff were friendly and efficient; they did not have the grey option in stock but the assistant tracked down a unit at another branch for delivery. Free delivery via DPD took three days. Overall, I am very pleased with the R3S and the service I received from Richer Sounds.

5 de mayo de 2026
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Respuesta de Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Good customer service

Good customer service

3 de mayo de 2026
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Respuesta de Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

i have been coming for 25 odd years

i have been coming for 25 odd years. always an impeccable service, and post-sale support

29 de abril de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Richer Sounds are a great company to…

Richer Sounds are a great company to use.
I had to give back word on a purchase I was making. They sorted out a refund with no hassle at all.

1 de mayo de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

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